Unable to change the update schedule for an email-based feed in syncX: Stock Sync

Issue:

Unable to manually change the update schedule for an email-based stock feed in Stock Sync.

Explanation:

• Email-based feeds do not run on a custom or manual schedule.
• The processing time is automatically controlled by the subscription plan’s sync frequency.

How email feed scheduling works:

• Email feeds are triggered automatically based on the plan’s allowed sync interval.
• For example, a plan that runs every 8 hours will process feeds 3 times per day.
• Incoming emails are placed in a queue and will run during the next available sync window.
• The exact timing cannot be adjusted manually.

What can be checked:

1. Open the email feed’s Activity Log to view the last run time and the next scheduled run.
2. Review the subscription plan to confirm the sync frequency.

📘 For more details, refer to this article: Why email process only runs at a certain time period?

Note:

• Email feed schedules cannot be manually modified.
• Processing times strictly follow the sync limits of the subscribed plan.

Updated on: 20/01/2026