What are common reasons my products are not syncing to my website?

Products may fail to sync for several reasons. Common issues include:

• Incorrect or unauthorized store credentials, which prevent Stock Sync from accessing product data.
• Missing required columns in your feed file, such as TITLE or PRODUCT NAME, causing products to be skipped.
• Using the wrong file format (e.g., XML instead of JSON) for your feed setup.
• Supplier-side filters that block product data from being returned.
• Shopify variant limits being exceeded.
• Metafield validation mismatches where values in the feed do not match the metafield definition choices.

Reviewing these items often resolves most syncing issues quickly.

Updated on: 03/06/2026