What do I need to pay for syncX: Stock Sync?

Understand the difference between monthly subscription plans for continuous product updates and pay-as-you-go credits for adding new products. Stock Sync separates ongoing catalog maintenance from new product creation so you only pay for what your store needs.

How to Check Your Current Plan and Billing

Go to App → Settings → Billing

1. Review Active Plan: Check your current monthly subscription tier, variant quota, and feed count under the Billing dashboard.
2. Check Credit Balance: View remaining import credits directly on the Feed Detail page or in your billing overview.
3. Upgrade or Buy Credits: Choose a higher monthly tier if your store expands, or purchase credits when adding new catalog items.

Pricing Models & Detailed Breakdown

1. Monthly Subscription (Update Function)

The recurring monthly subscription covers the Update Existing Products function to keep inventory quantities, pricing, and product details synchronized with your suppliers.

Monthly plans are structured around three core metrics:

• Variant Capacity: The total number of variants supported and tracked in your store.
• Update Feeds: The number of separate supplier feeds or file connections allowed.
• Schedule Frequency: How often automated background syncs execute (e.g., every 24 hours, every 8 hours, or hourly).

Plan Limitations & Upgrade Example

2. Stock Sync Credits (Add)

Credits are pay-as-you-go units used exclusively by the Add New Products feed to create new listings in your store.

• Add Feeds: Require credits to import new items.
• Update Feeds: Do not require or consume credits.
• Permanence: All imported products remain in your store even if you uninstall the app.

Credit Consumption Rules

• 1 credit = 1 complete product added.
• Variants under the same parent product do not consume extra credits.

Credit Pricing

• Base Rate: Approximately $0.01 or less per product.
• One-Off Cost: Credits are charged once per successfully created product, not as a recurring monthly fee.
• Volume Discounts: Tiered discounts are available when purchasing larger credit bundles in bulk.

Available Pricing Plans & Customization

Stock Sync offers flexible subscription tiers tailored to your catalog size, supplier count, and sync schedule.

• Base Rates: Pricing displayed in e-commerce app stores reflects the entry base rate for each tier.
• Dynamic Scaling: Final pricing adjusts dynamically based on the exact combination of variants, active feeds, and sync frequency you configure.
• Custom Enterprise Tiers: Custom plans can be created to support high-volume catalogs, real-time syncing, and dedicated ERP workflows.

Key Rules & Technical Details

• Variant Calculation: A product with 50 options consumes only 1 credit during import; however, all 50 variants count toward your monthly subscription's store variant limit during updates.
• Non-Expiring Credits: Purchased credits do not expire at the end of the billing month and roll over indefinitely until used.
• Reverted Import Protection: If a new product addition encounters an issue and you revert the sync, the consumed credits are restored to your balance.

Troubleshooting Steps

• Issue: Add feed stops processing products → Solution: Check your credit balance on the Feed Detail page. Purchase a credit package under Billing → Buy Credit to resume adding products.
• Issue: Update feed fails due to variant quota limits → Solution: Upgrade your monthly subscription plan to expand your allowed variant count, or apply Store Product Filters in Step 3 to exclude unmanaged items.
• Issue: Quantities and prices did not change after running an Add feed → Solution: Add feeds only create new products. To update inventory levels and prices on existing items, create and run an Update Existing Products feed.

Good Articles to Continue

• What is a Feed? → Learn how Add, Update, and Export feeds differ and how to

Updated on: 29/10/2026