What information is needed to troubleshoot issues with adding new products?

To troubleshoot issues with adding new products, please provide the following details so the team can identify the cause quickly:

1. The name or ID of the feed you are using (as shown in the Stock Sync dashboard).
2. A sample SKU or barcode from the product you are trying to add.
3. A description of the error message you are encountering.
4. Your expected outcome (for example, how many products should be added or what behavior you expected).

Providing all four items helps support run accurate checks and resolve the issue faster.

If you are adding products using an API connection, please also include:

• API documentation URL
• API endpoint URL
• API authorization details (token, key, username, password)

Updated on: 15/06/2026