What information is needed to troubleshoot issues with adding new products?

To troubleshoot issues with adding new products, please provide the following details so the team can identify the cause quickly:

The name or ID of the feed you are using (as shown in the Stock Sync dashboard).
A sample SKU or barcode from the product you are trying to add.
A description of the error message you are encountering.
Your expected outcome (for example, how many products should be added or what behavior you expected).

Providing all four items helps support run accurate checks and resolve the issue faster.

Common causes of add‑product issues:

Incorrect or missing parent node or product identifier mapping in XML feeds
Filters blocking imports (for example, filtering products by a field that does not exist in the feed)
Missing variant option names or values in the store, causing variants to be unmatched
Feed files containing inconsistent variant structures (such as some products having Size, some having Color, some having Flavor); these may require separate add feeds
API credentials being invalid or inaccessible when using an API-based feed

If you are adding products using an API connection, please also include:

Updated on: 08/07/2026

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