Articles on: Frequently Asked Questions (FAQ)

What information is required for my XML feeds to work properly?

For an XML feed to work properly in Stock Sync, the file must contain a valid parent node and product-level fields that can be mapped. Each feed must include actual product entries—if the file contains no products, or products cannot be detected, nothing will be updated.


If you want to import categories, they depend on the product’s title and description matching Shopify’s Standard Product Taxonomy. If the product content does not match that taxonomy, categories may not appear even if the XML contains them.


Make sure the XML feed clearly includes the fields you want to sync, such as name, description, details, images, weight, stock, manufacturer, SKU, EAN, price, or compare-at price, so they can be mapped in Stock Sync.


If your supplier uses mixed decimal formats (comma and dot), ensure the price values are standardized. If needed, you can use Liquid mapping in Stock Sync to convert commas to decimals for correct price import.


Note: Stock Sync requires correct parent node and product identifier mapping. Field names are case‑sensitive (for example, id is not the same as ID). Incorrect mapping or filters that exclude required fields (such as filtering for EAN when no EAN exists) may result in zero products being imported.

Updated on: 15/07/2026

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