What information should I provide to resolve issues with Stock Sync?

To help resolve Stock Sync issues quickly, provide clear examples and details so the support team can identify where the sync is failing. Include:

• The specific SKU(s) affected

• What the correct value should be (quantity, availability, cost, etc.)

• A screenshot or snippet from your supplier file or feed showing the SKU

• Whether you are using an Update, Add, or Auto Clear feed

• Any error messages shown in Stock Sync

• A description of what changed recently (file format, supplier feed path, app reinstallation, etc.)

Providing these details allows the team to test the SKU directly, check logs, and identify mapping or feed issues more accurately.

Updated on: 11/06/2026