What information should I provide to resolve my issue with Stock Sync?

To help resolve your Stock Sync issue quickly, provide the following information when contacting support:

• A clear description of what is not working (e.g., feed not updating, app not opening, products missing).

• Store name or URL.

• The name of the feed involved (Add, Update, Remove, Email Attachment, etc.).

• Sample SKU(s) that are affected.

• Expected behaviour (e.g., what you expected to sync or update).

• Any filtering rules or special setup you are using.

• Screenshots or screen recordings, if possible.

Sharing these details helps the support team identify the issue and assist you more quickly.

Updated on: 28/05/2026