What is the process to contact customer support?

You can contact support in several ways:

• Live chat: Fill in the required form fields (name and email). If the form is not completed, the chat will not open.

• Email support: You can continue the conversation directly via email (support@stock-sync.com) if chat is unavailable.

• To help support respond quickly, provide the feed name or ID, sample SKUs, a description of the issue, and your expected outcome.

• For scheduled calls, you can book a meeting using the team’s Calendly link when available. Regular phone or Google Meet calls are not provided unless scheduled in advance.

• If your issue has been escalated, continue the conversation by replying directly to the support email thread to keep all updates in one place.

• Support works in MYT hours and may not be available during American hours.

Updated on: 23/06/2026