What is the process to contact customer support?

You can contact support in several ways:

• Live chat: Open the in-app chat and complete the required name and email fields. If the form is not completed, the chat will not open. Ask to speak with a human representative; an operator will join when available.
• Email support: Email support@stock-sync.com or continue an existing request by replying directly to the support email thread. Keeping replies in the same thread helps preserve the case history.
• Configuration help: If you need help setting up your feeds or configuring the app, reply to the welcome email or contact support through live chat or email. Include your store URL, feed name or ID, data source, and the setup or sync result you want to achieve. Support can review your workflow and guide you through the configuration.
• Scheduled calls: When a call is needed, book a meeting through the team’s Calendly link: https://calendly.com/syncx/meeting. Choose an available slot; call support is available only during the hours shown on the calendar. If no suitable slot is available, share your preferred date, time, and time zone so the team can try to accommodate you. If you miss a scheduled call, reschedule here: https://calendly.com/syncx/user-rejoin-stock-sync. You can book multiple calls at once when time slots are available.
• To help support respond quickly, provide the feed name or ID, sample SKUs, a description of the issue, and your expected outcome.
• Regular unscheduled phone or Google Meet calls are not provided. Support works in MYT hours and may not be available during American hours.

Updated on: 06/08/2026