What should I do if I didn't receive an expected email?

If you are expecting an email from SyncX but did not receive it, first check all folders in your mailbox, including Spam or Junk, as automated emails may end up there. If nothing arrives, check your provider's filters and verify that automated emails from SyncX are allowed.

For forwarding or verification emails, confirmation messages are sent to your registered notification email. Make sure the forwarding address is correct and that forwarding has been fully verified. Also check the feed settings for a subject-line filter: a configured subject filter can reject system emails such as Gmail forwarding confirmations. Removing the subject filter and trying again resolves this issue. If verification emails still do not arrive, set or update the SyncX notification email and try again after 30 minutes.

If you are expecting an export email, verify that the feed is configured correctly. For export feeds where field mapping is required, map fields using column indexes rather than column names when recommended—for example, assign 1 to SKU, 2 to quantity, and so on.

If the app was recently uninstalled, email-related features will stop functioning until the app is reinstalled. After reinstalling, try again. If the email still does not arrive, provide the feed name and recent email timestamps for investigation.

Updated on: 07/08/2026