What should I do if I encounter an incorrect row separator in my feed?

This error usually happens when the structure of the feed file changes or a specific row becomes corrupted. First, download and review the latest version of the file to check for formatting problems, such as broken rows or misplaced line breaks. If the file appears normal, the separator used in the file may have changed without notice. In these cases, the row separator often needs to be manually adjusted on our backend.

Contact support with the feed name and a copy or link to the file so we can fix the row separator and ensure the feed processes correctly again.

In some cases, the issue may also be caused by intermittent file retrieval problems, encoding changes made by the supplier, or mismatched file paths (such as incorrect capitalization). Since the row separator can only be adjusted on our backend, contacting support is required whenever the file structure or encoding shifts unexpectedly.

Updated on: 19/06/2026