What should I do if I need help with syncing inventory items?

If you need help syncing your inventory, start by gathering the key details our team needs to troubleshoot effectively. Share the feed name, what you expect the sync to do, and any error messages or screenshots. If your sync stopped working after a file format or filename change, check and update your file settings and column mapping to match the new structure.

If you’re trying to enable special options such as taking the highest quantity from multiple feeds, contact support and confirm the exact condition you want so the team can enable it for you. When using CSV files, ensure your file is properly formatted, mapped correctly, and connected through a supported method (direct link, upload, FTP, API).

If a feed errors or won’t run automatically, provide logs or screenshots and the team can verify automation, investigate empty file errors, adjust settings, or monitor the feed for you.

Updated on: 10/06/2026