What should I do if my email attachment is not processed?

If your email attachment is not processed, first confirm that the supplier actually sent an email containing the attachment to your feed’s unique address.

If the attachment exists but still did not process, review whether the connection method or file format recently changed, as mismatches can prevent processing. In these cases, resend the file after confirming the correct format and settings. If errors such as incorrect row separators appear, update the file format settings accordingly and re-import the file.

Updated on: 10/06/2026