What should I do if my email feeds are not processing as expected?

If your email feed isn't processing, check these common causes and solutions:

• Hit a Variant Limit? Your feed may have reached its product limit. Apply a filter (like Vendor) to reduce the size and resume processing.
• Case-Sensitive Field Mappings? Ensure your column names match exactly. For example, if your file uses QUANTITY in all caps, it will fail if mapped to lowercase Quantity.
• Wrong Sender Email? Some feeds only accept files from approved sender addresses. Double-check that the file was sent from the correct email.
• Stuck Feed? If the email was received but hasn't been processed, manually trigger the update by using the Force Run option.
• Structure or Parent Node Errors? If you see formatting errors, reviewing and updating your structure/parent node mappings will usually fix them.

Updated on: 25/06/2026