What should I do if my email issues are not being resolved?

If you are not receiving expected emails (such as verification emails, forwarded feed emails, or support transcripts), try the steps below:

• First, check your inbox and junk/spam folders.
• If emails from SyncX are still not arriving, verify that no filtering rules or subject‑line conditions in your email feed are blocking or rejecting them.
• If your emails to the SyncX forwarding address are not being accepted, your sender address may need to be safelisted. Contact support and provide the sender email address so the technical team can enable it.
• If you expected a transcript or message from support, request that it be resent to an alternative email address.

If the issue continues after these steps, contact support with details so the team can investigate or safelist your address as needed.

Updated on: 30/06/2026