What should I do if my product import settings aren't working properly?

If your product import settings aren’t working as expected, check these common issues:

• Ensure you are using the correct feed type. Use an Add feed for new products and an Update feed for updating stock, price, images, or descriptions.

• Check your field mapping. Missing or incorrect mappings can cause issues such as missing images, missing SKUs, or incomplete product data.

• Verify your image URLs. Some feeds require adding "https:" to relative paths before images can be imported.

• If only a few products appear in the preview or mapping screen, review your file settings or filters. Adjusting them often resolves the issue.

• For formatting issues such as missing line breaks in descriptions, the issue may originate from the supplier feed. In such cases, the technical team may need to apply a fix.

If issues persist after checking these points, contact support with your feed name, sample SKU, and feed link so they can review your configuration.

Updated on: 07/07/2026