What should I do if my product information was overwritten in Shopify?

Stock Sync can only undo added products using the Undo button. If an update feed overwrote existing product information (such as titles, descriptions, prices, or images), the data cannot be restored automatically unless you previously created a backup such as a Shopify CSV export.

When product details are overwritten, the only options are:
• Restore products from your own backup (CSV export or external backup app).
• Manually correct the affected product information in Shopify.
• If supplier data caused the overwrite due to mismatched SKUs, ensure your store SKU matches the supplier SKU before running any new import.

Stock Sync does not keep a historical version of your product data and cannot revert updates that modified existing products.

Updated on: 15/07/2026