What should I do if my product prices are incorrect after updating?

If your product prices appear incorrect after running a feed, check the following common causes:

• Verify that the price field is correctly mapped in your feed. If the wrong column is mapped (or mapped multiple times), prices may calculate incorrectly. If the supplier recently renamed a column, update the mapping to the new column name; for example, a quantity column renamed from FREE to FREE STOCK must be remapped.

• Ensure the product exists in the latest supplier file. If the item is missing from the new file, Stock Sync cannot update it, and the price may remain outdated.

• Review any price rules (markup/markdown formulas). Repeated updates may multiply the price each run if the rules are applied incorrectly.

• Check for duplicate feeds updating price. When multiple feeds update the same field, the price may change unexpectedly. Apply filters so each feed updates only its intended products.

• If you need to update only price and quantity, create a dedicated feed mapped only to those fields to prevent overwriting other product data. To exclude tagged products from price updates while continuing to update their inventory, use two feeds: exclude the tag from the price-and-quantity feed, then create a quantity-only feed that includes the tag.

• If a product has multiple variants, Shopify archives the whole product rather than individual variants. A product with some variants still present in the feed cannot be archived; variants missing from the feed may remain unavailable with quantity 0.

Correct these issues and rerun the feed. If the problem persists, review the feed preview or logs to confirm which price value Stock Sync is applying. Provide a sample SKU and its expected price when investigating a remaining discrepancy.

Updated on: 05/08/2026