What should I do if my product quantity is updating incorrectly?

If your product quantities are updating incorrectly, start by checking the Quantity Field settings in your feed. Ensure that:

• The correct Quantity column is mapped. If the feed shows a value like 0, Stock Sync will update it to 0.

• Any Quantity Smart Settings rules are not overriding the actual feed value (for example, rules that force quantities to specific numbers).

• Out of Stock Strategy is enabled only if you want products missing from the feed to reset to 0. If disabled, missing products remain unchanged.

• If multiple feeds update the same products, another feed may be increasing or changing quantities after the first update.

For filters: if a product still updates even though it is filtered out, this usually means the SKU appears in the feed. Verify the SKU exists in the file and matches exactly.

If some products do not reset to 0 when missing from the feed, confirm Out of Stock Strategy is enabled and that no other feed is modifying the same items afterwards.

Updated on: 28/05/2026