What should I do if my Shopify stock feed is not updating?

If your Shopify stock feed is not updating, first confirm that the feed actually contains products. Missing or empty product rows will prevent any updates from being processed. You can verify this by reviewing the feed file and ensuring that expected SKUs and data are present.

If the feed shows a "store inaccessible" error or fails to connect, double‑check your Shopify Custom App credentials. The API password must begin with shpat_. A password starting with any other prefix (e.g., shpss_) will not work. Ask your partner or supplier to provide the correct credentials or a screenshot of the full configuration.

If your feed still does not update, check these additional points:

• Email‑based feeds may fail if no email was received. Reviewing the mail log or running a force start can confirm whether the file was processed.

• If you see a "Feed not found" message or a 429 error, the supplier’s server may be blocking requests. Contact the supplier to resolve rate‑limit or availability issues.

• For feeds that stop loading unexpectedly—including those stuck in a long queue—clearing the cache and reconnecting may restore normal operation.

• If a feed reports connection errors despite correct credentials, verify that the connection method (e.g., Download URL vs. REST API) matches the supplier’s requirements, as an incorrect method can block updates.

• If using FTP, ensure the username and password are valid, as incorrect credentials will prevent updates.

Updated on: 22/06/2026