What should I do if my Stock Sync is not working?

If Stock Sync is not working, first verify that your source connection details are correct. Common issues include incorrect host access, blocked access to your feed provider, or small directory mistakes such as incorrect capitalization in FTP paths. If you are using multiple warehouse locations, create separate feeds for each location to avoid quantity mapping issues. If syncing appears stuck, cancel and restart the process, and check the Activity Log for errors such as missing files or permission issues.

If updates appear correct in Stock Sync but different in Shopify, share the feed name and a few sample SKUs so the issue can be verified. In some cases, running a force start can help trigger the update if the previous job was stuck.

In some cases, feeds may stop working due to temporary system-wide issues such as high server traffic, global outages (e.g., AWS incidents), or internal service disruptions. These may cause feeds to queue for longer than usual, run slowly, or temporarily stop updating. When this happens, the issue is usually resolved by our backend team, and feeds resume automatically. If you suspect a wider outage or many of your feeds stop at once, wait a short while and try again, or contact support to confirm if there is an ongoing incident.

If the issue persists, prepare the following details before contacting support to speed up troubleshooting:

• Feed name or ID

• A few sample SKUs or barcodes

• A short description of the error and expected behavior

Sharing these details helps the team investigate and resolve sync issues more efficiently.

Updated on: 24/06/2026