What should I do if my XML file is not loading during product import?

If your XML file does not load during product import—even when the test connection is successful—the most common cause is a malformed XML structure. Each product must be enclosed in its own repeating node (such as <product>...</product> or <item>...</item>). If products are not separated into individual nodes, Stock Sync cannot determine where one product ends and the next begins, so it cannot load the file.

If this happens, ask your supplier to correct the XML formatting so that each product has its own container node. Once the corrected XML is available, reload the feed and the import should proceed normally.

Updated on: 19/06/2026