What should I do if product images are not updating correctly?

If your product images are not updating, check the following common causes:

• Make sure the image fields are included in your feed mapping. If the image column is missing, no images will be imported or updated.
• Confirm that the image URLs in your source file actually load in a browser. If they time out or fail to open, the supplier’s server may be blocking the request.
• Review any feed filters that may prevent images from updating, such as size filters, tag filters, or “skip if no image” conditions.
• If your catalog already contains images, adjust Product Images > Smart Settings and choose “Skip existing images, import new images”. This allows new images to import without overwriting current ones.
• For standalone image files (not URLs), use Smart Image Sync with Upload File, Google Drive, or Dropbox. Direct SFTP connections are not supported.
• If running an Update Feed, ensure no SKU filters block the products you expect to update.

After correcting the above, run a test update for a sample SKU to verify that the images import correctly.

Updated on: 10/07/2026