What should I do if products show stock 0 even though they are available?

If a product or variant shows a quantity of 0 even though the supplier feed contains stock, review your feed mapping and rules. Common causes include:

• A quantity rule or formula setting the stock to 0 under certain conditions (for example, specific date values like 2999 or 9999, or rules applied to the wrong brand or group).

• Incorrect or incomplete SKU or barcode mapping, causing the variant to not match the correct row in the feed. When the system cannot match a product, its quantity may remain 0.

• Formatting differences in the feed, such as thousand separators (e.g., 1.700 interpreted as 1 instead of 1700). Adjust the quantity delimiter so Stock Sync reads the full numeric value.

To fix this, verify that the SKU/barcode mapping uniquely matches each variant, remove or correct any unintended formulas or rules, and confirm that number formatting matches your feed’s structure. After updating the settings, rerun the feed and check a few sample SKUs to ensure the correct quantities are applied.

Updated on: 21/05/2026