What should I do if Stock Sync shows no matches for my products?

If Stock Sync shows no matches, first check whether the product identifier you selected actually exists in the feed. A product will be unmatched when Stock Sync cannot find a matching value from your chosen identifier (for example: SKU, Barcode, or SKU + Option 1). You may switch to an identifier that reflects both values, such as using “SKU + Option 1” when you need to match SKU together with another field like Style Number.

If your item still appears as unmatched, verify that the identifier value truly exists in your supplier’s file—unmatched products usually indicate the item is missing or was removed from the source feed. Once the supplier adds the SKU back to the file, Stock Sync will resume updating automatically.

Updated on: 16/06/2026