What should I do if the supplier's stock feed shows incorrect quantities?

If a supplier’s stock feed shows incorrect quantities in Stock Sync, first verify whether the error also exists in the supplier’s actual feed file. You can do this by opening the feed preview in Stock Sync and checking the specific SKU. If the incorrect value appears in the feed, the issue originates from the supplier, and you should contact them to correct the data.

If the supplier confirms the feed was incorrect or recently updated, re‑run the feed in Stock Sync to ensure the latest data is synced. If the value in the feed is correct but Shopify shows a different quantity, review your quantity rules or smart settings to ensure stock adjustments are not being applied unintentionally.

Updated on: 09/07/2026