What steps should I take if a product shows as out of stock despite available inventory?

If a product appears as out of stock even though the supplier feed shows available quantity, first confirm that the feed is updating the correct Shopify location. Check the mapped quantity in your feed and verify that the SKU or barcode matches the product in your store. If the quantity is correct in the feed but still appears as 0 in Shopify, review your inventory‑related settings, such as the inventory policy or any changes made directly in Shopify. In some cases, modifying these settings in Shopify can interfere with Stock Sync updates.

If your supplier has recently changed column names or field headers in their file (for example, renaming a quantity column), update the field mapping to match the new column name. Incorrect or outdated mapping can cause products to appear out of stock even when quantities are available.

After confirming the mapping and settings, rerun the feed and recheck the product to ensure the updated stock is applied.

Updated on: 16/07/2026