What steps should I take if my Shopify store isn't found in the support system?

If your Shopify store can’t be found in the support system, follow these steps:

Provide your registered email address used for the store.
Share your Shopify store URL so the support team can locate it accurately.
Verify that you have installed the SyncX / Stock Sync app on the correct Shopify store. If the app is not installed, the system will not be able to identify your shop.
If you are already in contact with a support agent, share the current issue or context, as they may need this to locate your case or previous thread.

These steps help support confirm your store identity and access your account for troubleshooting.

Updated on: 08/07/2026

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