What steps should I take if my supplier's credentials are not working?

If your supplier's login credentials (such as SFTP, FTP, or store connection passwords) are not working, you will need to contact your supplier directly. Stock Sync does not have access to supplier account details or passwords and cannot retrieve or reset them for you. Incorrect or outdated credentials will prevent feeds from updating.

The best solution is to reach out to your supplier’s support team and request the correct username and password. Once they provide updated credentials, enter them into your feed settings and run the update again.

Updated on: 03/06/2026