What to do if your scheduled meeting is missed

If your scheduled meeting is missed, you can follow several steps to ensure the session is successfully reconnected or rescheduled.

1. Allow a short waiting period

Sometimes team members may be delayed due to another call or unexpected circumstances. Waiting a few minutes can often resolve the situation.

2. Reach out through the support chat

If no one joins the meeting, send a message through the support chat to let the team know the call was missed. This helps them check availability and respond quickly.

3. Check if the assigned specialist is available

In some cases, missed meetings happen because the assigned specialist is on leave or temporarily unavailable. If this is the case, the team will inform you and update you on when they return.

4. Reschedule the meeting

If a meeting is missed, you can reschedule using the provided booking link (for example, a Calendly link). Share the newly selected time in the chat so the team can confirm and ensure someone attends.

5. Provide multiple time slots if the situation is urgent

If the matter is critical, you can offer several available time slots. The team will try to join at one of the proposed times or arrange a dedicated staff member to attend.

6. Request escalation when needed

If repeated meetings are missed or the issue is urgent, you can request that the matter be escalated. The team may assign a dedicated person to prioritize your case.

7. Confirm attendance after rescheduling

Once a new meeting time is selected, confirm it in the chat. The support team will ensure the call is attended as agreed.

Following these steps helps reconnect efficiently and ensures the right specialist is available to assist you.

Updated on: 10/06/2026