Why are my credits not showing correctly in Stock Sync?

Credits may not appear correctly if an import process was canceled or if a system glitch prevented credits from being returned. When an import is reverted using the Undo option in the Activity Log, the credits used for that import are returned. However, deleting products directly from the Shopify store does not restore credits.

If your credit balance is incorrect, check whether any recent imports were canceled or need to be undone. If the issue persists, contact support so the team can review your import history and restore any missing credits manually.

Updated on: 14/07/2026