Why are my product images not appearing or showing duplicates in Shopify?

If product images are missing or appear multiple times, check these common causes:

• The supplier’s server may be timing out or blocking requests. If image URLs fail to load in a browser, contact the supplier to fix the server issue.

• If the feed includes two different sets of image URLs for the same product, Shopify treats them as separate files and may append random numbers to avoid naming conflicts.

• If a product is no longer present in the supplier feed, Stock Sync cannot update or remove its images. Shopify will keep the existing media until you manually delete the inactive product.

• If duplicate images were previously generated, clearing the images once and rerunning an update feed usually resolves the issue.

These checks help determine whether the issue comes from the feed, the supplier’s image hosting, or Shopify’s media handling.

Updated on: 06/07/2026