Why didn’t my Remove or Auto Clear Discontinued feed archive products not in the feed?

Products may fail to archive when using a Remove feed or Auto Clear Discontinued if certain conditions prevent them from being matched or updated. Based on recent cases, the most common reasons are:

• The update feed is using "Only deduct from existing quantity (-)", which prevents Stock Sync from updating items to quantity 0. Products with quantity greater than 0 cannot be auto‑removed. Switching to "Overwrite existing quantity" resolves this.

• The Remove feed mapping must point to a valid identifier column from the source feed (e.g., SKU mapped using column index 1, 2, or 3). Incorrect or missing mapping prevents removal.

• Shopify “Suspended” products cannot be modified or archived by any feed. These must be handled directly in Shopify.

• Filters in the update feed may exclude products, causing them to be treated as "not in feed" and archived unintentionally.

If removal still does not occur, run a preview sync to review matching, feeds used, and unmatched variants before running the full process.

Updated on: 16/07/2026