Why does my store look offline even though products are available?

If your products show correctly in the Shopify admin but do not appear on your storefront, first check whether you are viewing your store in preview mode. Products may appear unavailable or hidden in preview even though they are live.

Switch to the live store view to confirm whether the products are visible. If your entire store shows as inaccessible (for example, DNS errors such as DNS_PROBE_FINISHED_NXDOMAIN or a domain-not-found message), this is unrelated to Stock Sync. Contact Shopify support to verify your domain setup and store status. Stock Sync can still be operating normally even when the storefront domain is inaccessible.

Updated on: 24/07/2026