Why don’t I have access to paid features after being charged for my SyncX plan?

If you were charged for your SyncX plan but your account still shows the Trial plan, this usually means the subscription did not refresh correctly after Shopify processed the payment. This can happen when the billing cycle clears the previous charge, but the new activation event does not reach SyncX automatically.

In these cases, SyncX support can manually refresh or renew your plan. Simply contact the support team with your store URL and invoice screenshot, and they will reactivate your paid plan for you.

Updated on: 07/07/2026