Articles on: Frequently Asked Questions (FAQ)

Why store sync not working ?

The store sync may encounter issues for several reasons:

Ensure that each product or variant has a unique identifier, such as an SKU or barcode, and verify that these match those in the feed file or data source.

During the sync setup, map product identifier fields (e.g., SKU) to the store's identifier fields and verify the configurations to avoid mismatches.

Confirm that the products exist in both the store and the feed or source data for the identifiers to update the sync.

Ensure that the connection between your store and the source is correctly configured for stock sync.

If you encounter an error, please copy the message and search on our help center.

Updated on: 09/01/2025

Was this article helpful?

Share your feedback

Cancel

Thank you!