Why store sync not working ?

The store sync may encounter issues for several reasons:

1. Ensure each product or variant has a unique identifier, such as an SKU or barcode, and verify that it matches the identifier in the feed file or data source.

2. During sync setup, map product identifier fields (e.g., SKU) to the store's identifier fields and verify the configuration to avoid mismatches.

3. Confirm that the products exist in both the store and the feed or source data for the identifiers to update the sync.

4. Ensure that the connection between your store and the source is correctly configured for stock sync.

5. If you encounter an error, please copy the message and search on our help center.

6. If your feed shows 0 matches even though the source file exists, verify that the file path (FTP) is correct. A small change in the directory or filename often causes the feed to return no results.

7. If products are not updating to 0, provide a sample SKU for testing. This allows verification that the expected value exists in the feed and is mapped correctly.

8. When a feed appears not to run, check the Activity Log to confirm the last update time and the number of variants processed. This helps determine if the feed is running successfully, even when the UI appears empty.

Updated on: 21/05/2026