How to Subscribe Custom Plan?

Tailor your Stock Sync subscription by configuring a custom plan based on your store's specific product capacity, feed volume, and sync frequency requirements.

How to Set Up a Custom Plan

Go to Billing → Manage plan

1. Navigate to Custom Section: Scroll down to the Custom plan section on the plans page.
2. Adjust Store Limits: Drag the slider toggles to set your preferred limits for Store Size, Feed Limit, and Daily Schedule.
3. Review Plan Summary: Check the summary panel on the right side of the screen to review your selected limits and updated subscription price.
4. Confirm Subscription: Click the Confirm button to activate and subscribe to your customized plan.

Custom Plan Settings Breakdown

1. Plan Eligibility & Availability

2. Custom Resource Parameters

Configure the custom parameters to fit your store's operational scale:

• Store Size: The maximum number of total products/SKUs your Stock Sync account can manage and track across your connected channels.
• Feed Limit: The maximum number of individual feed configurations (Add, Update, or Export feeds) you can set up and run.
• Daily Schedule: The scheduled sync frequency and number of automated update cycles executed per day.

Key Rules & Technical Details

• Legacy Account Restriction: Only legacy users have access to customize plan tiers. If your account is on the new pricing structure, the Custom slider section will not appear under Manage plan.
• Real-Time Billing Calculation: Plan pricing dynamically recalculates based on the highest selected tier among the three sliders (Store Size, Feed Limit, and Daily Schedule).
• Immediate Application: Subscribing to an updated custom configuration applies new operational limits immediately upon confirmation.

Troubleshooting Steps

• Issue: The "Custom" section is not visible on the Manage Plan page → Solution: Custom plan sliders are restricted to legacy accounts only. If your account was registered on standard plans, select from the available fixed subscription tiers.
• Issue: Unable to click Confirm or subscribe to the custom plan → Solution: Ensure your payment method on file is active and valid under Billing, then retry confirming the subscription.
• Issue: Feed executions fail due to limit errors after switching plans → Solution: Verify under Billing → Manage plan that your updated limits for Store Size or Feed Limit cover your current store catalog size and total active feeds.

Good Articles to Continue

• [Understanding Feed Limits and Store Size] → Detailed overview of how SKU capacities and feed execution cycles are calculated.

Updated on: 29/10/2026