Frequently Asked Questions (FAQ)

If you want to enable all sales channels for your products, you can use the Bulk Edit feature in your Shopify admin. Products Select all the products Bulk edit Highlight all the column online store or any sales channel After you have finished, select the text you want to highlight and enable. Then, click on the "Save" button to save your changes.Popular

Is Stock Sync ONLY updates inventory from one main store to sub-store/s? (Single Direction)

Learn how Stock Sync manages inventory updates from one main store to sub-stores, optimizing your multi-store inventory managementFew readers

How to check Stock Sync Change log, Not in feed and Not in store ?

Learn how to review changes made by Stock Sync that go beyond feed updates and store adjustments.Few readers

Is it possible to sync to multiple pick up locations?

Questions: Is it possible to sync to multiple pick up locations? Solution: Yes, it can be done. You can make a copy of multiple feeds for each location. Simply copy the feed and change the location for each one. Update the location for each feed in the Available Quantity Field Smart Setting Inventory LocationFew readers

How to Login & Sign Up to EKM?

Below are the steps: First click on here to login Please enter the correct details, which are the email address and password to login.Few readers

How to Update Metafield Date Content Type in Shopify?

To update the metafield date, two steps need to be followed: Set Up in Shopify Admin Navigate to Settings Custom Data Products/Variants Add Definition. Ensure the date format in your feed file follows this format: YYYY-MM-DD (e.g., 2024-05-16).Few readers

How to calculate the total variant count in store?

Learn how to easily check the number of variants in your store using Stock Sync and manage your inventory effectively.Few readers

How to categorise product (smart collection) based on tags?

Discover how to efficiently organize your products using tags and automated collections in Stock Sync.Few readers

How to Login & Sign Up to Squarespace?

Below are the steps: First click on here to login Please enter the correct details, which are the email adFew readers

What is Queuing or Running Feed?

Learn how queuing and running feeds in Stock Sync can streamline your inventory management process and improve efficiency.Few readers

Do we support variant or product SKU Metafield as a Product Identifier?

Yes, syncX: Stock Sync supports the use of variant or product SKU metafields as a product identifier. This feature allows you to use a custom metafield value for identifying product variants, which can be particularly useful when your store has complex variant structures or when the default SKU field doesn't meet your needs. What is a Variant SKU Metafield? A variant SKU metafield is a custom field in Shopify that allows you to define an additional identifFew readers

Check product(s) added on Shopify admin with tag

Learn how to efficiently manage and track products added in your Shopify admin using tags with Stock Sync.Few readers

How to remove tags from the product?

There are two ways to remove all the tags from the tag field, you can refer to the below options: 1. Use Replace store product tags This option allows you to remove any existing tags from the store and only add new tags from the feed file. 2. Use Append new tags to existing tags (https://storage.crisp.chat/users/helpdesk/website/b219050a5836c000/aui5ssm49r5mhy4ibfaa7jsykge6ng1hcilkFew readers

What are the difference between profit margin and markup?

Explore the distinctions between profit margin and markup in business finance. Learn how these financial metrics impact pricing strategies and profitability.Few readers

Stock Sync app can manual sync with Shopify Flow?

Discover how the Stock Sync app enables manual syncing with Shopify Flow for precise inventory management in your ecommerce store.Few readers

I am unable to upload my source file. What is going on?

Explore solutions for resolving issues when you encounter difficulties uploading your source file in Stock Sync.Few readers

What does XX% updated means?

Learn the significance of 'XXX Updated' messages in Stock Sync and how they impact your inventory management processes.Few readers

Can I translate any of the fields to another language?

Yes, the title, custom data (metafield), and description fields can be translated into another language using the add feed with a business or custom plan. Find the translation engine in the smart settings of the field. For more information about the matching column field, click here.Few readers

Is there a limit for image upload and variants for products?

There is a limit to the number of variants that can be uploaded on Shopify, which is only 100. Each product can only have 100 variants. We are sorry to inform you that we can't exceed the variant limit due to Shopify's restrictions, which we must comply with. Due to the long process, there is a limit of 40 images per product. If you need to increase this limitation, can let us know.Few readers

Stock Sync VS Syncee

Stock Sync is the best free alternative to Syncee for import and update any suppliers’ products to your store. Import and Update Own your pricing strategy Connection methods Why choose Stock Sync over Syncee? Available Free Plan Stock Sync has a forever-free plan. You can keep your store products updated with a single feed with unlimited manual updates. Affordable Pricing Pricing is based on the number of variant SKUs. The plans also limited by the number of fFew readers

Multiple suppliers selling the same item and they have the same SKU

Discover strategies for efficiently handling products with the same SKU from multiple suppliers using Stock Sync.Few readers

What is Activity Log representing ?

Once you have completed a process, you can check its corresponding activity log to see the data that has been added, updated, exported, or removed. The activity log reflects the value of data after the completion of a process. In the images below, I will explain the meaning of each part of the activity log. Add Feed Log Update Feed Log (https://storage.crisp.chat/usersFew readers

Do you have any Affiliate or Partner programme?

Answer: Do you have any Affiliate or Partner programme? Solution: Yes, we do have Stock Sync Affiliate's Program only available in Shopify store. To know more, please refer here: https://app.partnerjam.com/stock-sync.Few readers

If there is a duplicate SKU in the store, will it update both as "Out of Stock"?

Discover how Stock Sync handles duplicate SKUs in your store and whether updates affect both duplicate entries, especially in cases of 'Out of Stock' status.Few readers

Is there a way to exclude products of which the cell in the feed is empty?

Learn how to exclude products with empty cells in your Stock Sync feeds for a cleaner and more efficient inventory management process.Few readers

How can I quick change Stock Sync between two different store?

Discover how to log into Stock Sync with two stores simultaneously for efficient multi-store inventory management.Few readers

Does Stock Sync support product bundling?

Explore how Stock Sync supports product bundling, making it easy to create bundled products in your store.Few readers

Why the number of SKU matched is not 100%?

Discover common reasons for SKU mismatch in Stock Sync and learn how to address them for accurate inventory management.Few readers

How to edit the feed name/title?

Discover how to easily edit the feed name/title in Stock Sync to enhance your inventory management and streamline operations.Few readers

Does Stock Sync support live/real-time updates?

Learn about Stock Sync's support for live, real-time updates and how it can streamline your inventory management.Few readers

Is Stock Sync available for SquareSpace merchants?

Yea, you can manage your SquareSpace store's inventory just got easier with Stock Sync! Our integration allows you to automate and sync inventory updates directly from suppliers to your store, saving you time and reducing errors. Why Stock Sync? Quick Setup: Easy integration with SquareSpace, no technical skills required. Automated Updates: Schedule inventory updates as often as you need, from various sources. Customizable: Choose exactly what and how your product data is updatFew readers

Do Shopify Staff will get free ProX plan ?

Learn about how Shopify staff members access Stock Sync and whether they receive free access to the Proximity Plan.Few readers

How to Login & Sign Up to Square?

Below are the steps: First click on the link https://app.stock-sync.com/signin/square After clicking, it will redirect to the Square login page. Please enter the correct details, which are the Square store URL, and password. If you would like to create new square account, click on the create an account tFew readers

Does Stock Sync publish product to Facebook and other sales channel?

Learn how Stock Sync can simplify the process of publishing your products to popular sales channels like Facebook and more. Explore seamless multi-channel selling.Few readers

Do Shopify products have to be uploaded to Stock Sync before I can use Stock Sync to update/manage them?

Learn whether you must upload Shopify products to Stock Sync and streamline your inventory processes before managing them.Few readers

Why the out of stock count is so high?

Explore the reasons behind high out-of-stock counts in Stock Sync and learn effective solutions for precise inventory management.Few readers

Why the Stock Sync app couldnt be loaded in the Shopify admin and how to enable cookies?

If you noticed there is an error when redirect between Stock Sync and Shopify admin as below image. Then, you need to enable 3rd party cookies on the browser. How to enable in Google Chrome Go tFew readers

What does dash (-) represent in Change Log?

Answer: If the change log displays “-” in the quantity column means the product is not stocked in that location. Solution: Check if the feed is updated to the right location Enable auto add products in the location here if intended Please refer Quantity Field to know more about Quantity settings. (https://storage.crisp.chat/users/helpdesk/website/e0f9bb0f1df5c800/0c172d99-011d-46d5-8Few readers

Does Stock Sync support multiple variant value in a single column?

Discover how Stock Sync supports the efficient handling of multiple variant values within a single column, streamlining your inventory management.Few readers

Import three products NOT required credits

This option allows you to import without requiring any credit. You can test and import the products via this option. It's only applicable to the import feed only.Few readers

How can I handle my plan once I've installed Stock Sync?

If you only want to Add New Products, we suggest purchasing the credits For adding new products to Shopify, one credit is used per product added successfully using the Add New Products feed (marked yellow). You have the option to purchase small, large, or special volumes. Each product with multiple variants is considered as one credit. (https://storage.crisp.chat/Few readers

I enabled auto-publish, why is it showing the error "Publication does not exist or is not publishable"?

The error "Publication does not exist or is not publishable" appears when the system tries to update all sales channels, but one or more aren't publishable. To avoid this, ensure all sales channels are set as publishable. If a channel isn't, the product won't publish there, but it will still publish to other valid channels. Products with subscriptions can only be published to the online store. For details on managing subscriptions, refer to this link (https://help.shopify.com/en/manual/productFew readers

I have multiple shopify stores. Can I create ONE stock sync subscription for multiple stores?

No, Stock Sync subscription is based on individual stores. It cant be managed by a single account.Few readers

How to change the connection type ?

Explore how to easily switch or modify your connection type in Stock Sync, ensuring smooth data integration and management for your e-commerce store.Few readers

If I create a feed to synchronize new products and inventory from my two stores, which store should I use?

Questions: If I create a feed to synchronize new products and inventory from my two stores, which store should I use? Solution: Stock Sync only sync products from one store to another store. You will need to appoint one store as the main store and the other as the receive store. The receiver store should create the feed. You can establish a store-to-store connection to sync two stores.Few readers

How to Delete Metafields in Shopify with Stock Sync?

Deleting Metafields from All Products To remove a metafield from all products using Shopify Admin: Navigate to Settings Custom Data Products/Variants Add Definition. Locate the metafield you want to delete, click on it, and select the delete option. Confirm the deletion. Deleting Metafields for Specific Products To delete metafields from specific produFew readers

How does On Hand Quantity and Available Quantity work?

Scenario 1 is based on the availability of items in store, including unavailable, available, and on-hand values. When it's mapped to on-hand quantity, the value will update to 24, and the available quantity will become 11. This is because On Hand Quantity = Unavailable Quantity + Available Quantity When it's mapped to available quantity, the value will update to 32, and the on hand quantity willFew readers

If there are duplicate images, will they be updated?

Stock Sync prevents duplicate image upload by ensuring to NOT upload the same image FILENAME. Issue: Picsmize—Image Optimizer Application. This application allows you to change the product image names as needed. The name of the images will be updated, and Stock Sync will add the duplicates of the images. Solution: Picsmize—Image OptFew readers

How to Map Metafields in Shopify Store-to-Store Connections on Other Platforms?

When using a Shopify store-to-store connection on another platform, follow these steps to create metafields: Use the structure ... Example: product.custom.label1 Navigate to the mappings section and input in the custom field.Few readers

Is it possible to sync two product SKUs that have the same inventory?

You need to use bundling functions to achieve this. We do not support product bundling with inventory updates in syncX: Stock Sync. We recommend using this free app from Shopify Bundle.Few readers

How to update the status field on my variants?

Status field is under product level IS NOT variant level, if you would like to set the product status as active, draft or archived. You can use the Status Field to do it.Few readers

Out of Stock (OOS) vs Auto Clear Discontinued

Managing your inventory via two ways such as Out of Stock (OOS) and Auto Clear Discontinued. Here's a simple guide to help you understand and choose the right option for your store. Out of Stock (OOS) What It Does: Sets Stock to Zero: When a product is unavailable, it updates the stock quantity to zero. Keeps Product Visible: The product stays on your website, showing customers it’s out of stock. Auto Clear Discontinued What It Does: Removes Products: When a product is permanentlyFew readers

How to Upload CSV Files Larger Than 35MB in Stock Sync?

If you encounter issues uploading a CSV file larger than 35MB to Stock Sync, there are alternative methods to facilitate your file upload smoothly. Follow these steps to ensure a seamless process: If your CSV file exceeds 35MB, we recommend using a file-sharing service to host your file. Here’s few options: Google Drive: Upload your CSV file to Google Drive. Ensure the sharing settings are configured so that anyone with the link can view the file. Dropbox: Upload your file toFew readers

Limitation on the Add Process

Unique SKU or Barcode Requirement Each product must have a unique SKU or Barcode. syncX: Stock Sync relies on these identifiers to manage your inventory. Products missing a SKU or Barcode will be skipped during the add process. Handling Duplicate SKUs syncX: Stock Sync will not add a product if it detects a matching SKU for an existing product to prevent duplicate inventory listings. Product Image Limitations During the product addition process, please note that there isFew readers

Products are uploaded without image and seeing processing error

The error shown in the image above indicates a problem with the image URL after inserting it in Shopify. Reason Some of the image URLs are not supported in Shopify. Solution The user can set up using a CDN/Proxy URL to use those images that are not working in Shopify.Few readers

How to Copy a Feed to Another Store Using the Public Token?

Navigate to the feed detail page for the feed you want to copy. Click on the "Extra Settings" option. Input the Public Token of the destination store. You can find the public token under advanced.Few readers

Can syncX: Stock Sync update descriptions containing HTML tags?

Yes, syncX: Stock Sync can handle descriptions with HTML tags, but with limitations. It only supports certain HTML tags, pre-wrapped HTML data isn't supported. For styling needs, it's recommended to use CSS within your Shopify theme. This requires advanced CSS skills for customization.Few readers

Variant Option limit for each product

Variant options for each product are limited to 3 options by default in Shopify. This includes options such as size, material, and color. However, from these 3 variant options, you can create up to 100 variants.Few readers

How to markup price for products in certain category or product type?

To add markup price for a specific type, you can use the following price condition: colstring("Type")=="Dress", *1.3 The column named Type has the value Dress, the price will be markup by 30%. contains ("pink", colstring("Description")), *1.2 if the Description column contains the word pink, then markup the price by 20% To set this up, go to theFew readers

If you change your domain name in WooCommerce, will the feed stop working?

Yes, your feed will stop working because the domain name is different. You can contact our support team with the new domain name and the related details. We will update the new domain on our end so that the feed starts working again.Few readers

How to Export Shopify Product IDs from Google Sheets with Sorting?

Choose the export product to the external destination Select connection as Write to Google Sheet Fill in the Source Host in the respective field with the permission as Anyone with Link Editor or giving permission to stock-sync@appspot.gserviceaccount.com to access the file. Add the Product ID field in the Matching Column section and start the export proFew readers

How long is the Free Trial for syncX: Stock Sync?

The syncX: Stock Sync app provides a 14-day trial period, allowing you to explore its features at no cost. You can easily check the remaining days of your free trial directly on the dashboard, as shown in the image below.Few readers

Is barcode field support in the WooCommerce store?

Yes, it is supported. You can click on "Add more Field" to select the barcode field to update, add, or export.Few readers

How can I disable or pause the feed?

To disable or pause the feed, you can disable the schedule, as shown in the screenshot below. This will stop the feed from being automated without deleting it.Few readers

Is there a limit for the test connection in the source feed?

Yea, there is a limit. You can test the connection for each source a maximum of five times daily. If you exceed this limit, you will receive an error message stating, "You have reached the test connection limit for today. Please try again tomorrow." If the test connection with this error, you can still proceed with setting up your feed and running the process to determine if there are any issues with the feed. (https://storage.crisp.chat/users/helpdesk/website/b219050a5836c000/imagehbmhy1.pFew readers

Why store sync not working ?

The store sync may encounter issues for several reasons: Ensure that each product or variant has a unique identifier, such as an SKU or barcode, and verify that these match those in the feed file or data source. During the sync setup, map product identifier fields (e.g., SKU) to the store's identifier fields and verify the configurations to avoid mismatches. Confirm that the products exist iFew readers

How can I download products from the store?

You can download all the products in the store by using the export existing products from store with export feed A few connections are available in the export feed; the easiest one will be the Google Sheet connection.Few readers

Do we support StockX (supplier) with the Shopify store?

We do not support StockX API because its limitations prevented us from proceeding. The API lacked essential information, such as images, stock, and descriptions for imports and updates.Few readers

Will syncX: Stock Sync add new products if using Update product feed?

Stock Sync cannot create new products in your store when using an update product feed. Please set the feed to " Add new products to store" to create new products.Few readers

How to automatically update store price with the lowest supplier price using the same SKU?

When suppliers use the same SKU, our app can adjust the store price to the lowest. This is applicable when two feeds provide the same product identifier. This requires a pricing rule, such as currentprice < price (learn more here: https://help.stock-sync.com/en/article/price-field-966ydg/). Here, currentprice refers to the store price, and price refers to the supplier's price from the feed file.Few readers

How can I filter certain rows from being update or add?

Use the Incoming feed filter or Store product filter to select specific products or variants during the add or update process.Few readers

What is included in the free plan?

The free plan is limited to manual updates only. You can have a single supplier feed for update/export. It can only update to 2,000 variants per update.Few readers

How to transfer credit to a different store?

For assistance transferring your credit between stores, please get help from our support team.Few readers

Where can I find "Manage Account" in syncX: Stock Sync?

The "Manage Account" setting is located in the left navigation bar.Few readers

How to access the syncX: Stock Sync YouTube channel?

Visit the syncX: Stock Sync YouTube channel here: https://www.youtube.com/channel/UCN4llsnaBqrLosAA7fk0nw. Watch the Feed Manager connection video here: https://www.youtube.com/watch?v=gYHIdq6RHrY&list=PLKVbFUxa0CwKDUcT1-DXikJiv4uiOOv0v. Access the Matching Column Fields video here: https://www.youtube.com/watch?v=Myb45e4WRJQ&list=PLKVbFUxa0CwK85N-urqvsBqRCwHvp2RSC.Few readers

Why is my metafield grayed out and disabled?

We do not support Rich Text or content types ending in "Reference" (e.g., Collection Reference, Product Reference, Page Reference, File Reference, Variant Reference, Metaobject Reference).Few readers

What is the whitelist IP address for standard connections?

The IP address to whitelist is 52.20.189.51.Few readers

How can certain fields be excluded from updates?

To exclude specific fields from being updated, simply remove them. For instance, to remove the price from the store, map the price field and set fixed value to 0 for the update.Few readers

How to Connect to another ERP Platform?

To connect to the ERP inventory feed, we primarily use a REST API. Please provide the API documentation and learn how to configure it here.Few readers

Do you have a list of wholesalers or suppliers?

Install our app, it's free to access our supplier and wholesaler list. Create a new feed and browse our ready suppliers and connection. Use the "Filter" button (see below) to refine your search by country or category.Few readers

How do I add a quantity rule?

Set the quantity rule in the quantity field within the smart settings of the store product field. For more information on the quantity field, please refer here.Few readers

How to set Compare at Price or Cost Field as blank instead of a numerical value?

To set the Compare at Price or Cost field as blank instead of a numerical value in syncX: Stock Sync, follow these steps: Go to the Matching Column section. Locate the Compare at Price or Cost field. Under Smart Settings, enable "Set store value to blank when feed value is blank (value zero is not blank)."Few readers

Do suppliers have to pay for the app when using Store-to-Store connections?

No, your supplier does not need to subscribe to any plan on syncX: Stock Sync to share their inventory data with you. They only need to be on the free plan and provide you with the token. For more details on store-to-store connections, refer to this guide.Few readers

Is it possible to set the Remove Feed to adjust the inventory to 0?

It is not possible to set the Remove Feed to adjust the inventory to 0. To achieve this, you can utilize the Update Feed with the Out of Stock Strategy. For more information, please refer to: https://help.stock-sync.com/en/article/out-of-stock-strategy-oos-m5qjng/Few readers

How to update existing products without adding new ones ?

To prevent new products from being added: Go to Create new feed. Select "Update existing products in store". Ensure that the product identifier field (SKU, Barcode, or any field) is correctly mapped to match existing products in store. Only fields mapped in the Matching column (Step 2) will be updated.Few readers

How do I update only out-of-stock products?

You can enable the "ignore variants with quantity" option to update only out-of-stock products, ignoring those with available quantities. You can find this option in Store product filter.Few readers

Configuration Questions

How to generate WooCommerce API key (permission)

I keep getting the error: "Type 'single_line_text_field' must be consistent with the definition's type: 'URL' in the error remark column "

Did the syncX: Stock Sync app not receive the email to process the feed?

I keep getting the error: "no match found"

Quantity Zero Alert Warning Messages

I keep getting the error: "The variant Default Title already exists."

How to use Regular Expression in Stock Sync?

I keep getting the error: " Store is empty "

How to update multiple products with the same SKU and Barcode?

How to access Private files on Google Drive or Google Sheet?

How to manage duplicate SKUs with multiple vendors?

How to Undo Added Product(s) by Stock Sync?

Update halt: detected over 10% - 100% inventory set to zero

I keep getting the error: " Import failed count "

What does Timeout while connecting to Source HOST & Connection timeout while reading mean?

Why am I getting an error as "Find words fail regular expression check".

How to change my email receive in Stock Sync?

How to input prefixes to SKU in Update Feed?

Shopify daily limits reached, automatically continue importing the next day

When I get an error as "Please check the settings"

No Failed. Response code = 502. Response message = Bad Gateway (Error)

How to manage SKU and Handle?

How to check if my FTP/SFTP connection is working?

How to map to brand field from WooCommerce?

How to update Collection field of a product?

Why am I getting an error message stating "Value does not exist in provided choices [value, value]"?

Remove halt: detected over 1% - 100% remove products / variants

I keep getting an error "Fail to auto detect file format"

Why I keep getting the error: "Insufficient Credits. Please buy more credits to continue"

I keep getting the error: "Feed is disabled"

Why I getting an error as "Please check the file name and file permission."

I keep getting the error: "File not found. Please check file name "

I keep getting the error: "Failed. Response code = 500. Response message = Internal Server Error.."

I am having trouble mapping my source file columns. What are the column headers/index? What do the various attributes do?

Fixed rate Currency Converter

File encoding issue in Stock Sync

Does Stock Sync updates product in fulfilment location?

Keep on getting an error as "Authentication failed. Please check your login and password."

I keep getting the error: "Connection fail. Please check Source Host. "

WooCommerce API error

I keep getting the error: "Invalid file"

Does Stock Sync support zip file(s)?

I keep getting the error: "The file is corrupted. Please ensure the file is valid"

How to set the current date-time for a date metafield?

Remove Product Warning Messages

Failed. Response code = 500 / 520. Response message = Internal Server Error

How to remove all links from the description field?

Why my products are not updated on the Shopify catalogs?

Why I keep getting the error: "Lack of Credit to Import ."

How can I troubleshoot if I have the error list file provided?

I keep getting the error: "Fail to merge new SKU with options"

I keep getting the error: "Feed file empty"

I getting the error: "Please check field errors below"

I getting the error: "The quantities couldn't be adjusted. Try again."

Why am I getting an error as "Unauthorized access?"

Why I get an error as "Ensure the file format is {{file_format}}."

How to turn on automatic forwarding in Outlook for Stock Sync?

How to Check the Stores Syncing with Your Inventory in Stock Sync?

How should I markup product pricing?

I keep getting error: "Inventory item not allowed to be Adjusted via API"

How to get Gmail auto forward confirmation code for syncX: Stock Sync?

Can I use Bundle with syncX: stock sync?

Can we add a prefix or postfix during the add process?

I keep getting the error: "Title can't be blank"

How do I set the stock of all products to 0 in a specific location?

I keep getting the error: "The file is not supported on trial accounts."

Imports are not functioning because the service is unavailable in my store

If you have archived all your products and want to reactivate them, is that possible?

I keep getting the error: "The feed is not found. Please check the source URL or feed availability"

I keep getting the error: "Missing combination of Product Option (Color,Size) and Variant Option (Title) "

How to Export Inventory for a Specific Location in syncX: Stock Sync?

I keep getting the error: "Missing Inventory ID for Variant"

I keep getting the error: "Option values provided for 1 unknown option(s)"

I keep getting the error: "The product couldn't be stocked at <location> because the inventory is managed by <location>. "

Why does my tag have characters like [ ] brackets?

How to merge variants with existing products?

Is it possible to reverse or undo the update?

Is there a way for the inventory feed to update twice daily or more?

How can I resolve the issue of getting a default title when importing?