Configuration Questions
How to generate WooCommerce API key (permission)
I keep getting the error: "Type 'single_line_text_field' must be consistent with the definition's type: 'URL' in the error remark column "
Did the syncX: Stock Sync app not receive the email to process the feed?
Quantity Zero Alert Warning Messages
I keep getting the error: "no match found"
I keep getting the error: "The variant Default Title already exists."
I keep getting the error: " Store is empty "
How to update multiple products with the same SKU and Barcode?
How to use Regular Expression in Stock Sync?
How to access Private files on Google Drive or Google Sheet?
How to manage duplicate SKUs with multiple vendors?
What does Timeout while connecting to Source HOST & Connection timeout while reading mean?
How can I troubleshoot if I have the error list file provided?
How to Undo Added Product(s) by Stock Sync?
How to update Collection of a product?
Why am I getting an error as "Find words fail regular expression check".
Shopify daily limits reached, automatically continue importing the next day
Update halt: detected over 10% - 100% inventory set to zero
How to input prefixes to SKU in Update Feed?
When I get an error as "Please check the settings"
How to change my email receive in Stock Sync?
No Failed. Response code = 502. Response message = Bad Gateway (Error)
How to check if my FTP/SFTP connection is working?
I keep getting the error: "Feed is disabled"
I keep getting the error: " Import failed count "
How to manage SKU and Handle?
How to set the current date-time for a date metafield?
Why I keep getting the error: "Insufficient Credits. Please buy more credits to continue"
Remove halt: detected over 1% - 100% remove products / variants
I keep getting an error "Fail to auto detect file format"
I am having trouble mapping my source file columns. What are the column headers/index? What do the various attributes do?
How to map to brand field from WooCommerce?
I keep getting the error: "Failed. Response code = 500. Response message = Internal Server Error.."
How to get Gmail auto forward confirmation code for syncX: Stock Sync?
Failed. Response code = 500 / 520. Response message = Internal Server Error
Why I getting an error as "Please check the file name and file permission."
Keep on getting an error as "Authentication failed. Please check your login and password."
Why am I getting an error message stating "Value does not exist in provided choices [value, value]"?
Does Stock Sync updates product in fulfilment or 3rd party app locations?
I keep getting the error: "File not found. Please check file name "
I keep getting the error: "Connection fail. Please check Source Host. "
Fixed rate Currency Converter
I keep getting the error: "Invalid file"
File encoding issue in Stock Sync
How to remove all links from the description field?
I keep getting the error: "The file is corrupted. Please ensure the file is valid"
WooCommerce API error
Remove Product Warning Messages
Does Stock Sync support zip file(s)?
Why I keep getting the error: "Lack of Credit to Import ."
I keep getting the error: "Feed file empty"
I getting the error: "Please check field errors below"
Why my products are not updated on the Shopify catalogs?
I keep getting the error: "Fail to merge new SKU with options"
I getting the error: "The quantities couldn't be adjusted. Try again."
How to Check the Stores Syncing with Your Inventory in Stock Sync?
Can we add a prefix or postfix during the add process?
How do I configure XML parent and variant nodes?
I keep getting error: "Inventory item not allowed to be Adjusted via API"
How to turn on automatic forwarding in Outlook for Stock Sync?
Why am I getting an error as "Unauthorized access?"
Why I get an error as "Ensure the file format is {{file_format}}."
I keep getting the error: "The feed is not found. Please check the source URL or feed availability"
How should I markup product pricing?
Can I use Bundle with syncX: stock sync?
I keep getting the error: "The file is not supported on trial accounts."
I keep getting the error: "Title can't be blank"
How do I set the stock of all products to 0 in a specific location?
How to merge new variants with existing products?
Imports are not functioning because the service is unavailable in my store
I keep getting the error: "Missing combination of Product Option (Color,Size) and Variant Option (Title) "
I keep getting the error: "The product couldn't be stocked at <location> because the inventory is managed by <location>. "
If you have archived all your products and want to reactivate them, is that possible?
Is there a way for the inventory feed to update twice daily or more?
How to Export Inventory for a Specific Location in syncX: Stock Sync?
I keep getting the error: "Option values provided for 1 unknown option(s)"
Is it possible to reverse or undo the update?
I keep getting the error: "Missing Inventory ID for Variant"
Why does my tag have characters like [ ] brackets?
Does the column based format support quantity delimiters/separators?
How can I resolve the issue of getting a default title when importing?
Do we support custom formatting with liquid code in the Matching Column Field?
How to Import image files stored in FTP Server?
Does Shopify Store-to-Store Sync automatically create metafield definitions?
Does the column based format support quantity?
I keep getting the error: "sftp file not found"
Can I map a metafield for updating stock?
Why is my WooCommerce store showing the error "Store server overload. Please retry or upgrade web hosting"?
How to add dynamic date format in metafield?
I keep getting an error as "Handle 'Pet dress' already in use. Please provide a new handle."
I keep getting the error "Temporary error () (400)"
How to export product in XML format ?
Can syncX: Stock Sync import or update product categories (Metafields) from another Shopify store?
How can I view scanned products with a live filter applied?
How to ignore a price or compare at price update based on the feed value ?
How to append new metafield without overwriting them ?
Preference Questions
How to schedule or automate the feeds in syncX: Stock Sync?
Where to get the Shopify public token to share with your buyers?
Use the highest quantity value when the same SKU is detected across multiple feeds in Stock Sync.
Why email process only runs at a certain time period?
Exceeded the store’s variant count limit?
How to configure Low Stock Alert?
How do i set the metafield content type true and false value?
How Stock Sync help you save more time?
How does Stock Sync affect other apps?
How to get notify for sync success or failure?
Total variant(s) in-store?
How to pin or rearrange feeds in Stock Sync?
How to add Collaborators to your WooCommerce.com account?
How can the app be translated into your language?
Billing Questions
How does Credit work?
How does Stock Sync Pricing and Billing work?
What do I need to pay for syncX: Stock Sync?
How to Subscribe Custom Plan?
Why am I receiving the error "The shop can't accept the provided charge" when trying to purchase credits?
What is Support or Priority Support?
Can I get a refund for my credits?
How to cancel my subscription with Stock Sync from Shopify?
How can I switch from a Paid Plan to a Free Plan?
Alternate method to purchase credits
Stock Sync Billing Charges and issue
Does Stock Sync able to scrape products from stores?
What are the Benefits of the New Custom Plan?
My vendors update about once a year
Are inventory feeds charged separate or do they fall under the $25.00 a month?
Can I add images on a different feed for my products?
Which monthly plan should I use to import/add more products?
Is there a discount if I have multiple stores using syncX: Stock Sync?
General Questions
How to replace the Files in Google Drive without changing the link?
What is Not in Feed (Unmatched Variants)?
Does adding new products create duplicate products in the store?
How can I enable all sales channels for all products in the Shopify admin?
Top 10 reasons why the inventory updated wrongly?
What is the variant size and feed limit in Stock Sync?
How to download Change logs, Not in feed and Not in store ?
Is there a way to filter by location for Shopify store to store?
Do we support variant or product SKU Metafield as a Product Identifier?
How to handle comma in variant option?
How can you create a market via Shopify admin?
How to check for New Added product/s in your store?
Is Stock Sync ONLY updates inventory from one main store to sub-store/s? (Single Direction)
Is Stock Sync able to preview sync without any updates?
How to calculate the total variant count in store?
Is it possible to sync to multiple pick up locations?
How to update Metafield date content type in Shopify?
How to Create an EKM Account and Sign In Step-by-Step?
How to categorise product (smart collection) based on tags?
What are the difference between profit margin and markup?
What is Queuing or Running Feed ?
How to remove tags from the product?
How to Create an Squarespace Account and Sign In Step-by-Step?
Is there a limit for image upload and variants for products?
How does On Hand Quantity and Available Quantity work?
What does XX% updated means ?
Check product(s) added on Shopify admin with tag
Stock Sync app can manual sync with Shopify Flow?
I am unable to upload my source file. What is going on?
Stock Sync VS Syncee
Multiple suppliers selling the same item and they have the same SKU
Can I translate any of the fields to another language?
Do you have any Affiliate or Partner programme?
If there is a duplicate SKU in the store, will it update both as "Out of Stock"?
How to Create an Square Account and Sign In Step-by-Step?
What is Activity Log representing ?
Why the out of stock count is so high?
Is there a way to exclude products of which the cell in the feed is empty?
How to edit the feed name/title?
How can I quick change Stock Sync between two different store?
Why the number of SKU matched is not 100%?
If I create a feed to synchronize new products and inventory from my two stores, which store should I use?
I enabled auto-publish, why is it showing the error "Publication does not exist or is not publishable"?
Does Stock Sync support product bundling?
Does Stock Sync support live/real-time updates?
Is Stock Sync available for SquareSpace merchants?
Do Shopify Staff will get free ProX plan ?
What does dash (-) represent in Change Log?
Why the Stock Sync app couldnt be loaded in the Shopify admin and how to enable cookies?
Do Shopify products have to be uploaded to Stock Sync before I can use Stock Sync to update/manage them?
How to delete Metafields in shopify with Stock Sync?
Import three products NOT required credits
Does Stock Sync publish product to Facebook and other sales channel?
I have multiple shopify stores. Can I create ONE stock sync subscription for multiple stores?
Does Stock Sync support multiple variant value in a single column?
Out of Stock (OOS) vs Auto Clear Discontinued
How can I handle my plan once I've installed Stock Sync?
How to change the connection type ?
Is it possible to sync two product SKUs that have the same inventory?
How to update the status field on my variants?
Products are uploaded without image and seeing processing error
How to Upload CSV Files Larger Than 35MB in Stock Sync?
How to map Metafields in Shopify Store-to-Store connections on other platforms?
If there are duplicate images, will they be updated?
Limitation on the Add Process
How to Copy a Feed to Another Store Using the Public Token?
How can I disable or pause the feed?
How to markup price for products in certain category or product type?
Why store sync not working ?
Variant Option limit for each product
Can syncX: Stock Sync update descriptions containing HTML tags?
If you change your domain name in WooCommerce, will the feed stop working?
Do we support StockX (supplier) with the Shopify store?
How to Export Shopify Product IDs from Google Sheets with Sorting?
How long is the Free Trial for syncX: Stock Sync?
Is there a limit for the test connection in the source feed?
How to automatically update store price with the lowest supplier price using the same SKU?
Is barcode field support in the WooCommerce store?
How can I download products from the store?
Is that possible to exporting products in JSON format?
Do you have a list of wholesalers or suppliers?
What is included in the free plan?
Will syncX: Stock Sync add new products if using Update product feed?
How can I filter certain rows from being update or add?
What is the whitelist IP address for standard connections?
How to access the syncX: Stock Sync YouTube channel?
How do I add a quantity rule?
Why is my metafield grayed out and disabled?
How to set Compare at Price or Cost Field as blank instead of a numerical value?
Where can I find "Manage Account" in syncX: Stock Sync?
How can certain fields be excluded from updates?
How to transfer credit to a different store?
How to Connect to another ERP Platform?
How to update existing products without adding new ones ?
Is it possible to set the Remove Feed to adjust the inventory to 0?
How do I update only out-of-stock products?
How to install syncX: Stock Sync on my shopify?
Do suppliers have to pay for the app when using Store-to-Store connections?
How can I reduce the price on certain products?
Which products use the token?
I keep getting the error: "limit of 250 media per product reached"
How to Set Up Date of Arrival, ETA, Incoming Date, Next Delivery in Your Online Store?
I keep getting the error: "all variant's product identifier are blank"
I keep getting the error: "Bundles are not compatible with this store"
How can I update quantity/inventory for size variants that share the same SKU in my feed?