Configuration Questions
How to generate WooCommerce API key (permission)
I keep getting the error: "Type 'single_line_text_field' must be consistent with the definition's type: 'URL' in the error remark column "
Did the syncX: Stock Sync app not receive the email to process the feed?
Quantity Zero Alert Warning Messages
I keep getting the error: "no match found"
I keep getting the error: "The variant Default Title already exists."
I keep getting the error: " Store is empty "
How to update multiple products with the same SKU and Barcode?
How to use Regular Expression in Stock Sync?
How to access Private files on Google Drive or Google Sheet?
What does Timeout while connecting to Source HOST & Connection timeout while reading mean?
How can I troubleshoot if I have the error list file provided?
How to manage duplicate SKUs with multiple vendors?
Shopify daily limits reached, automatically continue importing the next day
How to update Collection of a product?
Why am I getting an error as "Find words fail regular expression check".
How to Undo Added Product(s) by Stock Sync?
How to input prefixes to SKU in Update Feed?
Update halt: detected over 10% - 100% inventory set to zero
When I get an error as "Please check the settings"
How to change my email receive in Stock Sync?
No Failed. Response code = 502. Response message = Bad Gateway (Error)
How to get Gmail auto forward confirmation code for syncX: Stock Sync?
How to check if my FTP/SFTP connection is working?
I keep getting the error: "Feed is disabled"
I keep getting the error: " Import failed count "
How to manage SKU and Handle?
How to set the current date-time for a date metafield?
I am having trouble mapping my source file columns. What are the column headers/index? What do the various attributes do?
Why I keep getting the error: "Insufficient Credits. Please buy more credits to continue"
How to map to brand field from WooCommerce?
Remove halt: detected over 1% - 100% remove products / variants
I keep getting the error: "Failed. Response code = 500. Response message = Internal Server Error.."
I keep getting an error "Fail to auto detect file format"
Keep on getting an error as "Authentication failed. Please check your login and password."
Why am I getting an error message stating "Value does not exist in provided choices [value, value]"?
Why I getting an error as "Please check the file name and file permission."
Does Stock Sync updates product in fulfilment or 3rd party app locations?
I keep getting the error: "File not found. Please check file name "
Fixed rate Currency Converter
I keep getting the error: "Connection fail. Please check Source Host. "
I keep getting the error: "Invalid file"
File encoding issue in Stock Sync
How do I configure XML parent and variant nodes?
How to remove all links from the description field?
Remove Product Warning Messages
I keep getting the error: "The file is corrupted. Please ensure the file is valid"
WooCommerce API error
Does Stock Sync support zip file(s)?
Why I keep getting the error: "Lack of Credit to Import ."
I keep getting the error: "Feed file empty"
Why my products are not updated on the Shopify catalogs?
I getting the error: "Please check field errors below"
I keep getting the error: "Fail to merge new SKU with options"
Can we add a prefix or postfix during the add process?
I getting the error: "The quantities couldn't be adjusted. Try again."
How to Check the Stores Syncing with Your Inventory in Stock Sync?
I keep getting error: "Inventory item not allowed to be Adjusted via API"
How to turn on automatic forwarding in Outlook for Stock Sync?
Why am I getting an error as "Unauthorized access?"
Why I get an error as "Ensure the file format is {{file_format}}."
I keep getting the error: "The feed is not found. Please check the source URL or feed availability"
How should I markup product pricing?
I keep getting the error: "The file is not supported on trial accounts."
I keep getting the error: "Title can't be blank"
Can I use Bundle with syncX: stock sync?
How do I set the stock of all products to 0 in a specific location?
How to merge new variants with existing products?
I keep getting the error: "Missing combination of Product Option (Color,Size) and Variant Option (Title) "
Imports are not functioning because the service is unavailable in my store
If you have archived all your products and want to reactivate them, is that possible?
How to Export Inventory for a Specific Location in syncX: Stock Sync?
I keep getting the error: "The product couldn't be stocked at <location> because the inventory is managed by <location>. "
Is there a way for the inventory feed to update twice daily or more?
I keep getting the error: "Option values provided for 1 unknown option(s)"
Is it possible to reverse or undo the update?
Why does my tag have characters like [ ] brackets?
I keep getting the error: "Missing Inventory ID for Variant"
Does the column based format support quantity delimiters/separators?
How can I resolve the issue of getting a default title when importing?
Do we support custom formatting with liquid code in the Matching Column Field?
Does the column based format support quantity?
I keep getting the error: "sftp file not found"
Does Shopify Store-to-Store Sync automatically create metafield definitions?
How to Import image files stored in FTP Server?
Why is my WooCommerce store showing the error "Store server overload. Please retry or upgrade web hosting"?
Can I map a metafield for updating stock?
How to add dynamic date format in metafield?
I keep getting an error as "Handle 'Pet dress' already in use. Please provide a new handle."
How can I view scanned products with live filtering to reduce variant count and payment?
How to export product in XML format ?
I keep getting the error "Temporary error () (400)"
Can syncX: Stock Sync import or update product categories (Metafields) from another Shopify store?
How to ignore a price or compare at price update based on the feed value ?
How to append new metafield without overwriting them ?
Preference Questions
How to schedule or automate the feeds in syncX: Stock Sync?
Where to get the Shopify public token to share with your buyers?
Use the highest quantity value when the same SKU is detected across multiple feeds in Stock Sync.
Why email process only runs at a certain time period?
Exceeded the store’s variant count limit?
How to configure Low Stock Alert?
How do i set the metafield content type true and false value?
How Stock Sync help you save more time?
How does Stock Sync affect other apps?
How to get notify for sync success or failure?
Total variant(s) in-store?
How to add Collaborators to your WooCommerce.com account?
How to pin or rearrange feeds in Stock Sync?
How can the app be translated into your language?
Billing Questions
How does Credit work?
How does syncX: Stock Sync pricing and billing work?
What do I need to pay for syncX: Stock Sync?
How to Subscribe Custom Plan?
Why am I receiving the error "The shop can't accept the provided charge" when trying to purchase credits?
What is Support or Priority Support?
Can I get a refund for my credits?
How to cancel my subscription with Stock Sync from Shopify?
How can I switch from a Paid Plan to a Free Plan?
Alternate method to purchase credits
Stock Sync Billing Charges and issue
Does Stock Sync able to scrape products from stores?
What are the Benefits of the New Custom Plan?
My vendors update about once a year
Are inventory feeds charged separate or do they fall under the $25.00 a month?
Can I add images on a different feed for my products?
Which monthly plan should I use to import/add more products?
Is there a discount if I have multiple stores using syncX: Stock Sync?
General Questions
How to replace the Files in Google Drive without changing the link?
What is Not in Feed (Unmatched Variants)?
Does adding new products create duplicate products in the store?
How can I enable all sales channels for all products in the Shopify admin?
Top 10 reasons why the inventory updated wrongly?
What is the variant size and feed limit in Stock Sync?
Do we support variant or product SKU Metafield as a Product Identifier?
How to download Change logs, Not in feed and Not in store ?
Is there a way to filter by location for Shopify store to store?
How to handle comma in variant option?
How can you create a market via Shopify admin?
How to check for New Added product/s in your store?
Is Stock Sync ONLY updates inventory from one main store to sub-store/s? (Single Direction)
Is Stock Sync able to preview sync without any updates?
How to calculate the total variant count in store?
How to update Metafield date content type in Shopify?
Is it possible to sync to multiple pick up locations?
How to Create an EKM Account and Sign In Step-by-Step?
How to categorise product (smart collection) based on tags?
What are the difference between profit margin and markup?
What is Queuing or Running Feed ?
How to remove tags from the product?
How to Create an Squarespace Account and Sign In Step-by-Step?
How does On Hand Quantity and Available Quantity work?
Is there a limit for image upload and variants for products?
What does XX% updated means ?
Stock Sync app can manual sync with Shopify Flow?
Stock Sync VS Syncee
Check product(s) added on Shopify admin with tag
Can I translate any of the fields to another language?
I am unable to upload my source file. What is going on?
Multiple suppliers selling the same item and they have the same SKU
Do you have any Affiliate or Partner programme?
If there is a duplicate SKU in the store, will it update both as "Out of Stock"?
How to Create an Square Account and Sign In Step-by-Step?
What is Activity Log representing ?
Is there a way to exclude products of which the cell in the feed is empty?
Why the out of stock count is so high?
I enabled auto-publish, why is it showing the error "Publication does not exist or is not publishable"?
How to edit the feed name/title?
How can I quick change Stock Sync between two different store?
Does Stock Sync support product bundling?
Why the number of SKU matched is not 100%?
Does Stock Sync support live/real-time updates?
Is Stock Sync available for SquareSpace merchants?
Do Shopify Staff will get free ProX plan ?
If I create a feed to synchronize new products and inventory from my two stores, which store should I use?
What does dash (-) represent in Change Log?
How to delete Metafields in shopify with Stock Sync?
Out of Stock (OOS) vs Auto Clear Discontinued
Why the Stock Sync app couldnt be loaded in the Shopify admin and how to enable cookies?
Do Shopify products have to be uploaded to Stock Sync before I can use Stock Sync to update/manage them?
Import three products NOT required credits
Does Stock Sync publish product to Facebook and other sales channel?
I have multiple shopify stores. Can I create ONE stock sync subscription for multiple stores?
Does Stock Sync support multiple variant value in a single column?
How can I handle my plan once I've installed Stock Sync?
How to update the status field on my variants?
Products are uploaded without image and seeing processing error
Is it possible to sync two product SKUs that have the same inventory?
How to change the connection type ?
How to Upload CSV Files Larger Than 35MB in Stock Sync?
How to map Metafields in Shopify Store-to-Store connections on other platforms?
If there are duplicate images, will they be updated?
Limitation on the Add Process
How can I disable or pause the feed?
How to Copy a Feed to Another Store Using the Public Token?
Why store sync not working ?
How to markup price for products in certain category or product type?
Can syncX: Stock Sync update descriptions containing HTML tags?
If you change your domain name in WooCommerce, will the feed stop working?
Variant Option limit for each product
Do we support StockX (supplier) with the Shopify store?
How to Export Shopify Product IDs from Google Sheets with Sorting?
Is there a limit for the test connection in the source feed?
How long is the Free Trial for syncX: Stock Sync?
How to automatically update store price with the lowest supplier price using the same SKU?
Is barcode field support in the WooCommerce store?
Is that possible to exporting products in JSON format?
Do you have a list of wholesalers or suppliers?
How can I download products from the store?
What is included in the free plan?
Will syncX: Stock Sync add new products if using Update product feed?
How can I filter certain rows from being update or add?
Why is my metafield greyed out and disabled?
What is the whitelist IP address for standard connections?
How to access the syncX: Stock Sync YouTube channel?
How to transfer credit to a different store?
How do I add a quantity rule?
How to set Compare at Price or Cost Field as blank instead of a numerical value?
How can certain fields be excluded from updates?
Where can I find "Manage Account" in syncX: Stock Sync?
How to install syncX: Stock Sync on my shopify?
How to update existing products without adding new ones ?
How to Connect to another ERP Platform?
Is it possible to set the Remove Feed to adjust the inventory to 0?
How do I update only out-of-stock products?
Do suppliers have to pay for the app when using Store-to-Store connections?
Which products use the token?
How can I reduce the price on certain products?
I keep getting the error: "limit of 250 media per product reached"
How to Set Up Date of Arrival, ETA, Incoming Date, Next Delivery in Your Online Store?
I keep getting the error: "Bundles are not compatible with this store"
I keep getting the error: "all variant's product identifier are blank"
How can I update quantity/inventory for size variants that share the same SKU in my feed?