Configuration Questions

• How do I enable the Out of Stock Strategy for my product feed?

  To enable the Out of Stock Strategy in your Update Product feed, follow these steps: • Open your Update Product feed and go to Step 4 – Advanced Settings. • Find the Out of Stock Strategy (OOS) option. • Enable it, then choose one of the available modes: – Set out of stock to ZERO Quantity (Current feed) – sets all unmatched items in this feed to 0. – Previously synced by Stock Sync – sets to 0 only items that were previously updated by this feed. • If your store has multiplFew readers

• How to Transfer Stock Sync Credits Between Shopify Stores

  You can transfer your remaining Stock Sync credits from one Shopify store to another. This process must be completed by the support team, as credits cannot be moved manually from within the app. How Credit Transfers Work Credits can be transferred between any two Shopify stores under your ownership. You may transfer all or part of the credits from one store to another. Credits remain Stock Sync credits and cannot be converted into cash. Credits from other SyncX apps (such asFew readers

• What information is needed for configuring FTP feed mappings in Stock Sync?

  To correctly configure FTP feed mappings in Stock Sync, you must provide details about the structure of your supplier’s FTP file. In particular, Stock Sync needs to know how the data is organized so the correct fields can be mapped. Key information required includes: • Whether all needed values (such as prices for multiple markets) are in separate columns within a single FTP file—for example, Price_EUR, Price_GBP, Price_CHF. • Or whether your supplier provides multiple separate FTP files, oneFew readers

• What steps should I take if a product shows as out of stock despite available inventory?

  If a product appears as out of stock even though the supplier feed shows available quantity, first confirm that the feed is updating the correct Shopify location. Check the mapped quantity in your feed and verify that the SKU or barcode matches the product in your store. If the quantity is correct in the feed but still appears as 0 in Shopify, review your inventory‑related settings, such as the inventory policy or any changes made directly in Shopify. In some cases, modifying these settings in SFew readers

• What separate feeds are needed for uploading products with variants?

  When uploading products that contain different variant types, a separate feed is required for each unique variant combination. Variant option columns cannot be left empty in an upload feed, so products must be grouped according to which variant options they contain. For example, if your supplier provides products that may include Color, Size, Flavor, or no variant at all, you must create one feed per variant combination: • A feed for products with both Color and Size • A feed for products withFew readers

• How do I successfully import a feed from a URL?

  To import a feed from a URL, first ensure that the file is publicly accessible. If the supplier restricts access or requires IP whitelisting, request them to whitelist the Stock Sync IP address (52.20.189.51). If the URL loads in a browser but returns no data in Stock Sync, check that the feed does not use protections such as CAPTCHA, which can block image or file downloads. If the connection test succeeds but no fields appear, verify the feed format and fix any incorrect field mapping. If needFew readers

• How do I contact the supplier for API access problems?

  If your API connection suddenly stops working or returns errors such as "API access denied," you'll need to contact your supplier directly. API access, credentials, whitelisting, and endpoint permissions are all controlled by the supplier. When contacting your supplier, provide the following: Your API credentials (token, key, username/password) for verification The IP address that must be whitelisted: 52.20.189.51 The exact error message you are receiving A request to confirm whethFew readers

• How can I request a refund for unused credits or credits purchased by mistake?

  If you have unused Stock Sync credits you no longer need, you can request a refund by contacting support and providing your store name or URL. Refunds can be issued as long as the credits remain unused. If credits were used to add products, you can undo those additions in the app, and the used credits will be returned automatically. If the standard Shopify refund window has passed, the support team may need to escalate the request to Shopify or offer app credits as an alternative when a directFew readers

• Can I set a filter to automatically update products for the next seven days?

  Stock Sync does not currently support dynamic date‑based filters (for example, filtering rows where a date column falls between today and the next 7 days). If your update depends on matching specific upcoming dates in a column, the dates must be entered manually in the filter. This means that when you need products updated based on changing daily dates, you will need to refresh the filter values every few days to include the new upcoming dates. Automatic rolling date ranges are not supported atFew readers

• What causes discrepancies in the stock quantity reported by the feed files?

  Discrepancies in stock quantities can occur when Stock Sync detects conditions that differ from what appears in the feed file. Common causes include: • The feed contains a large number of products with quantity set to 0, triggering the safety warning that halts updates when over 80% of items appear out of stock. • Cached data from previous runs may cause the system to read outdated quantities. In some cases, disabling caching resolves the issue. • If an update runs successfully only once but laFew readers

• How do I import images for products successfully?

  To import product images successfully, ensure your image field mapping includes all possible image sources from your feed. For XML or JSON feeds with multiple image fields, use a combined JMESPath mapping such as: {{data | jmespath: '[ItemImageLargeUrl, AlternateItemImages.Img[].Url || AlternateItemImages.Img.Url ][]' | json}} Additionally, in the Product Images field’s Smart Settings, select "Skip existing images, import new images". This prevents duplicates and allows new images to be fetcheFew readers

• Why are my variant rows not importing when the parent product title is only on the first row?

  Some supplier feeds use a hierarchical CSV format where only the first row contains the full product title and metadata, while the following rows contain the variant details but leave the product title blank. Shopify requires every variant row to include a valid product title. If variant rows have an empty title, Stock Sync cannot group or create variants, and the import will fail. To resolve this, ensure the parent product information—especially the title—is filled down into every variant row bFew readers

• What information is required for my XML feeds to work properly?

  For an XML feed to work properly in Stock Sync, the file must contain a valid parent node and product-level fields that can be mapped. Each feed must include actual product entries—if the file contains no products, or products cannot be detected, nothing will be updated. If you want to import categories, they depend on the product’s title and description matching Shopify’s Standard Product Taxonomy. If the product content does not match that taxonomy, categories may not appear even if the XML cFew readers

• What should I do if my email issues are not being resolved?

  If you are not receiving expected emails (such as verification emails, forwarded feed emails, or support transcripts), try the steps below: • First, check your inbox and junk/spam folders. • If emails from SyncX are still not arriving, verify that no filtering rules or subject‑line conditions in your email feed are blocking or rejecting them. • If your emails to the SyncX forwarding address are not being accepted, your sender address may need to be safelisted. Contact support and provide the seFew readers

• Why is my product feed not updating and how can I fix it?

  A product feed may fail to update for several reasons. Common causes include incorrect location mapping (Shopify only updates inventory for the selected location), active vendor filters preventing certain products from syncing, or automation schedule delays. Ensure that: • The quantity field is mapped to the correct Shopify location. • Feed filters such as Vendor, Image, Status, or Size are not unintentionally excluding products. • Automations are running on schedule; if delays occur, they mayFew readers

• Why are my product updates not syncing and how can I fix it?

  If product updates are not syncing, first ensure that your feed settings are correct. Make sure the "Skip feed rows" value matches your file structure so the header row is recognized. After making changes, run the feed using "Start Process"—especially on the Free plan, where updates must be triggered manually. If syncing from Google Sheets to Shopify works but Shopify changes do not update the sheet, remember that two‑way syncing requires two separate feeds: one Update feed (Google Sheets → ShopFew readers

• How can I troubleshoot stock update issues in Shopify?

  If stock updates fail or quantities in Shopify don’t change as expected, check these common causes: • Verify that the correct inventory location is selected and mapped in your feed. If the wrong location is used, Shopify will not update quantities. • Ensure no unnecessary filters (such as vendor filters) are applied in the feed. Misconfigured filters can cause "no match found" or prevent updates. • If the preview shows the entire first row instead of SKU or quantity, review the feFew readers

• How do I map country‑specific prices in syncX?

  syncX supports updating country‑specific pricing through Shopify Markets. To use it, map both Markets – Price and Markets – Compare‑at Price fields together in your feed. If your source includes multiple currencies or country codes (for example inside a JSON object), use Smart Settings to extract the appropriate values (such as AED, BHD, KWD) and map each to the matching Shopify Market. Multiple country prices can be updated in one sync as long as the Markets fields are correctly mappedFew readers

• How can I request a refund for an unused subscription?

  If you cancel a subscription and the payment did not go through, the charge will automatically be voided by Shopify and should disappear from your account within 5–10 business days. In some cases, the charge may take 2–3 business days to appear in our billing system before we can process a refund. No further action is needed—simply wait for the pending charge to clear. If the payment did go through, you can request a refund by providing your store name and, if needed, the **Few readers

• How can I upgrade my Stock Sync plan to get more variant limits?

  To increase your variant limit in Stock Sync, you can request a plan upgrade based on your store’s needs. Stock Sync supports both standard and customized plans, and variant limits can be increased depending on the chosen plan. To upgrade: • Check your current plan and variant usage under Account > Billing in the Stock Sync dashboard. • If you need a higher variant limit, contact support and provide your required limit. In many cases, limits such as 3,500 or 4,000 variants have been approved foFew readers

• How do I import only specific products from my main store?

  To import selected products from your main store, set up collection filters in the main store’s Stock Sync account. Make sure the filters are added in the Account Filter section of the main store. Then retrieve the public token and location ID from the main store and enter them into the feed manager of the destination store. Once these are configured, only products within the specified filter (collections/vendor/tags) will be imported. If products outside your filters still import,Few readers

• Why is my product cost price showing incorrectly (e.g., $1 instead of $1,000)?

  If your product cost price displays incorrectly (for example, showing $1 instead of $1,000), this can happen when the cost value in your feed includes a comma. Some feeds format high-cost values like $1,000 or $1,200, and the system may incorrectly split the value at the comma, importing only the part before it. To fix the issue: • Check your feed and confirm whether the cost column contains comma‑formatted currency values. • Re-run the update feed after ensuring the value is detecFew readers

• What happens to product variants in draft status in Stock Sync?

  Stock Sync counts all variants that exist in your Shopify storein Draft status. Moving products to Draft in Shopify does not reduce the total variant count shown in Stock Sync. If you want Stock Sync to update only Active products, you can apply a Store Product Filter: In your feed, go to Step 3: Filters Add a filter for Status = Active This limits sync operations to active products only, but the total variant count displayed will still include Draft variants.Few readers

• How can I update only the price and quantity fields in my product feed?

  To update only the price and quantity fields, make sure that only those two fields are mapped in Step 2 of your feed setup. Stock Sync updates only the fields that are mapped, so any field you do not want to overwrite must be removed from the mapping. If your feed also needs to update other information (such as descriptions or metafields), create separate feeds—one for price and quantity, and another for other fields. Each feed can use the same source file, but only the mapped fieldFew readers

• How do I import items with a CSV file in Stock Sync and handle new variants?

  To import items using a CSV file, create an Add Feed and choose the Upload File connection method. When importing, Stock Sync automatically skips products that already exist in your store if they share the same SKU. Only new SKUs will be added. If your CSV includes new variants for an existing product, enable the option "Merge variants into existing products" under Step 2: Matching Columns → Product options (variations) → Variant group → Smart Settings. This ensures new variants like DL9999-XLFew readers

• What is the process to import products from a CSV file?

  To import products from a CSV file, start by creating an Add Feed in Stock Sync and upload or connect your CSV file (via URL or file upload). Map the columns in your CSV to the corresponding Shopify fields. Once the mapping is complete, run a trial import to confirm the data appears correctly. Stock Sync will automatically skip products that already exist in your store if they share the same SKU, ensuring duplicates are not re‑imported. When ready, click Add Products to import allFew readers

• What is the pricing for the subscription plans available for product synchronization?

  Stock Sync subscription pricing depends on the number of update feeds you need, your product limit, and the automation frequency. Examples mentioned in support cases: • $10/month: Expert Plan with 1 update feed, 5000 product limit, and 2 automated syncs per day. • $17/month: 3 update feeds, 1500 product limit, and 1 automated sync per day. • $31/month: 4 update feeds, 5000 product limit, and 2 automated syncs per day. For larger catalogs (e.g., 23,000 products), you can select a higher productFew readers

• What fields should I map for inventory quantity in Stock Sync?

  To update inventory in Stock Sync, you only need two essential field mappings: • Product Identifier – Map this to SKU (or another unique identifier that matches your Shopify products). • Quantity – Map this to the column in your supplier feed that contains stock levels. If the feed uses values like Y/N or text, apply Quantity Rules in Smart Settings to convert them. Other fields such as Title, Price, Images, or Description do not need to be mapped for inventory updates and can be left unmappeFew readers

• How to Ensure Your Feed File Settings Align With Requirements

  To ensure your feed file works correctly with the system, make sure the file structure, mapping, and routing settings match what the app expects. Common checks: • Verify the header row is positioned as the first row of the file. If the header appears later in the sheet, adjust file settings or mapping by column index. • Confirm required columns such as TITLE, PRODUCT NAME, or EAN/UPC exist. If a required column is missing, the feed may not map or import correctly. • Ensure the file extensionFew readers

• What are the benefits of using syncX for inventory management?

  syncX helps automate inventory workflows by syncing supplier stock into Shopify on a schedule, updating only the locations you choose, and supporting multi‑location setups. It can sync inventory only (without touching titles, descriptions, images or pricing), apply safety rules like buffers and low‑stock protection, and prevent conflicts by writing to a dedicated Shopify location. It also supports importing new products, applying price rules or markups, and setting filters so only selected SKUsFew readers

• What should I do if my API is not finding SKUs?

  If your API connection is not finding SKUs, first verify that the API URL, credentials, and permissions are correct. If the feed loads but shows missing or unmatched SKUs, it may be caused by pagination limits or an incomplete API response. In these cases, your API provider or our technical team may need to adjust the pagination or template settings to retrieve all SKU pages. If you still encounter issues, share the API documentation, URL, and authorization details so the connection can be validFew readers

• How can I set products to show a quantity of 0 if out of stock?

  To ensure products automatically show a quantity of 0 when they are out of stock or discontinued in your supplier file, make sure your update feed has the Quantity field mapped. When the feed runs, Stock Sync will set the product quantity to 0 if your supplier marks it as out of stock or removes it. Enable the option "Set to Out of Stock when quantity is 0" in the feed settings so items with zero quantity are correctly marked as unavailable.Few readers

• Can I select which products to add and which ones to exclude during import?

  Yes. You can choose which products to include or exclude during an import by using the Incoming Feed Filter in Step 3 of the Add Feed setup. The filter allows you to specify conditions based on any column in your supplier file—for example, importing only products from certain brands, or excluding items below a specific quantity. If the supplier file does not contain the column you want to filter by (such as Vendor), you can only filter based on the data that actually exists in the feed fileFew readers

• Additional Reasons Why Your Feed May Stop Working

  When a feed stops working, several less common issues may be the cause. Below are additional scenarios and the steps required to resolve them. 1. Google Sheet Feeds: Missing Required Permissions If your Google Sheet feed stops loading values, ensure the required service account has access. Add the following email with Viewer permission: stock-sync@appspot.gserviceaccount.com Make sure the sheet name selected in the feed settings matches the actual sheet name. 2. Multiple Feeds Using thFew readers

• Why are my product images not appearing or showing duplicates in Shopify?

  If product images are missing or appear multiple times, check these common causes: • The supplier’s server may be timing out or blocking requests. If image URLs fail to load in a browser, contact the supplier to fix the server issue. • If the feed includes two different sets of image URLs for the same product, Shopify treats them as separate files and may append random numbers to avoid naming conflicts. • If a product is no longer present in the supplier feed, Stock Sync cannot update or remoFew readers

• What should I do if I didn't receive an expected email?

  If you are expecting an email from SyncX but did not receive it, first check all folders in your mailbox, including Spam or Junk, as automated emails may end up there. If nothing arrives, verify that no filters or subject-line rules in your feed settings are blocking or rejecting incoming messages. For forwarding or verification emails, keep in mind that confirmation messages are sent to your registered notification email. If forwarding is set up, make sure the forwarding address is correct andFew readers

• Why is my Shopify product feed not updating correctly when quantities don’t change?

  If your product feed is not updating inventory correctly in Shopify, first check whether the Quantity field is mapped to the correct Shopify location. Shopify requires every inventory update to be assigned to a specific fulfillment location. If no location is selected, quantities will not update. Another common reason is the Quantity Zero Alert / Halt Update threshold. If stock in your feed shows an unusually high percentage of zero quantities (for example >90%), Stock Sync will pause tFew readers

• How can I check if my product images are updating correctly?

  To confirm that product images are updating correctly, review a few products directly in your store after running the update feed. Test specific SKUs to verify whether their images have been refreshed. If images are still missing, ensure that image fields are mapped in the feed and that your feed contains valid image URLs. You can also load the image URLs manually in your browser to confirm they are accessible. If filters such as "skip if no image" are enabled, make sure your feed actually contaFew readers

• How can I apply filters to reduce product counts in Stock Sync?

  You can reduce the number of products or variants Stock Sync processes by using Store Product Filters in Step 3 of your update feed. These filters exclude products from being scanned or updated, lowering your counted variant total. Available filter types include vendor, tags, product type, product category, SKU, quantity, and more. For example, you can exclude specific product types or limit syncing to items from selected vendors. This is useful when you only need to update a subset of yourFew readers

• Why are some product variants missing when importing into Shopify?

  When variants are missing during import, one common cause is that the product in Shopify uses a connected option (for example, Shopify’s standard "Shoe size" option). Connected options only allow values that exist in Shopify’s predefined list. Any new or custom sizes outside that list cannot be added—even if they are valid in the feed. If the product was created earlier with a connected option, Stock Sync can update existing sizes that match by SKU but cannot add new ones that Shopify blocks.Few readers

• What should I check if my product SKUs are not importing correctly?

  If your product SKUs are not importing correctly, start by checking whether the feed contains valid data for each product. Ensure the SKU field is present, not blank, and matches the identifier used by your store. Missing or empty SKU or barcode fields will prevent products from importing. Also verify that the feed is complete and that key fields such as images or descriptions are correctly formatted. In some cases, incorrect image URLs (for example, missing https:) can cause the import to failFew readers

• Why does Stock Sync show “Multiple feeds are running” and how do I fix it?

  This issue often appears when some products in your Shopify store are suspended by Shopify. Suspended products cannot be updated, and when Stock Sync repeatedly attempts to update them, the feed may get stuck or show the message “Multiple feeds are running.” To fix the issue: • Remove the suspended products from your Shopify store, OR • Exclude their SKUs from your update feed using the Store Filter so Stock Sync will skip them. Once the suspended products are removed or filtered out,Few readers

• How to Configure Multiple Supplier Feeds to Use Highest or Accumulated Stock

  When you receive the same product from multiple suppliers, Stock Sync provides two different ways to determine the final stock value shown in your store. Using the Highest Stock Value Across Multiple Feeds If multiple update feeds contain the same product (based on your selected product identifier such as SKU or barcode), Stock Sync can automatically take the highest quantity among all feeds. To use this option: Create separate update feeds for each supplier. Ensure all feeds use the saFew readers

• What should I check if my product feed is not importing products as expected?

  If your product feed isn’t importing products as expected, check for common feed issues: • Missing required values in the file (e.g., Title or Product Name). If the title column is missing or blank, products cannot be created. • Incorrect or incomplete image URLs. For example, image links missing "https:" will cause image fetch failures. • Missing or outdated column mappings. When a column no longer exists in the file but is still mapped (such as a removed Brand column), the import will fail.Few readers

• Why is my supplier feed not updating stock correctly, and how do I fix identifier mismatches?

  Stock Sync requires an exact match between your store’s product identifiers and the data in your supplier’s feed. If identifiers do not align, Stock Sync will skip affected variants and leave their stock unchanged. Common causes include: Variant options positioned differently (e.g., sizes in Option 1 instead of Option 2) when using Handle + Option mapping. Missing or mismatched SKUs when trying to use SKU as the product identifier. If only some products use a different option structure, crFew readers

• Why is my file upload not proceeding or appears stalled?

  An upload may appear stalled or fail to proceed for several common reasons. First, check if a product‑limit option was selected, such as processing only a few products; this can cause the system to stop after uploading a small number. Ensure that you have enough credits available, as uploads will stop immediately once credits run out. If you are using filters such as Tags, SKU match, or other criteria, make sure the products in your store actually match those filters. A mismatch will result inFew readers

• How can I keep out‑of‑stock products active in my store?

  To keep out‑of‑stock products active and still visible on your store, enable the Inventory Policy setting to "continue selling when out of stock." In Stock Sync, you can achieve this by mapping the Inventory Policy field in your feed and setting its value to a fixed value such as continue, ensuring products remain published and purchasable even when their quantity is 0. This is useful when you accept backorders or want customers to sign up for restock notifications without hidingFew readers

• What features does Stock Sync offer for inventory management?

  Stock Sync provides several tools to automate and streamline inventory management. These include multi‑feed stock updates, allowing you to combine quantities from multiple suppliers using rules such as overwriting, adding quantities, or applying math modifiers (for example, subtracting buffer stock). You can also set minimum quantity rules to prevent negative stock levels. Stock Sync supports the Out of Stock Strategy, which resets inventory to zero for products missing from a supplier feed, anFew readers

• What should I do if my SKUs are showing duplicate prices on Shopify?

  If your SKUs are showing incorrect or duplicate prices in Shopify after a feed update, the most common cause is that the product variants share duplicate SKUs. When duplicate SKUs exist, Shopify may display pricing from one variant while Stock Sync updates another, leading to mismatches. To fix this, enable the option that allows Stock Sync to update products with duplicate SKUs. Once this setting is enabled, the app will correctly update all variants that share the same SKU, ensuring the priceFew readers

• What should I do if product images are not syncing in Shopify?

  If your product images are not syncing, first make sure the image URLs in your feed are publicly accessible. Stock Sync can only import images from direct public URLs, not from local files, private Google Drive links, ZIP folders, or FTP directories containing JPEG files. If you use Google Drive, ensure the file or folder is set to "Anyone with the link can view" and grant access to stock-sync@appspot.gserviceaccount.com when required. If your images are on an FTP server, you must convert themFew readers

• How to restore a previously deleted feed?

  If a feed was deleted, it cannot be recovered directly from the user dashboard. However, our support team can restore it for you. Here is what needs to be done: Contact Support: Reach out to our support agents via chat or email. Provide Feed Details: To speed up the process, please let us know the Feed Name or the Feed ID if you remember it. Wait for Confirmation: An agent will locate the deleted feed in the database and restore it along with all its previous settings.Few readers

• What should I do if multiple feeds are running at the same time?

  This message appears when a feed is blocked from continuing because another feed encountered an issue and did not finish correctly. Several common causes can trigger this: • A feed modifies or renames the source file, preventing later feeds from finding it. Set the "After Process" option in Step 1 to "Do nothing" so the file remains available. • Metafield errors can stop a feed mid‑process. Examples include mismatched metafield definitions, outdated cached definitions, or invalid values in theFew readers

• What should I do if my product import settings aren't working properly?

  If your product import settings aren’t working as expected, check these common issues: • Ensure you are using the correct feed type. Use an Add feed for new products and an Update feed for updating stock, price, images, or descriptions. • Check your field mapping. Missing or incorrect mappings can cause issues such as missing images, missing SKUs, or incomplete product data. • Verify your image URLs. Some feeds require adding "https:" to relative paths before images can be imported. • If onlFew readers

• How does the 'Add/Deduct with existing quantity' function work in Stock Sync?

  The 'Add/Deduct with existing quantity' function lets Stock Sync increase or decrease inventory based on the value in your supplier’s file rather than replacing the existing quantity. When a feed is set to Add/Deduct, the app takes the current Shopify stock for that product and adds the amount from the feed file on top of it. For example, if a product has 50 units in Shopify and the feed file shows a quantity of 30, an Add/Deduct feed will update the stock to 80. This is often used in multiFew readers

• What should I do if products are not grouped correctly during the import process?

  When products are not grouped correctly during import, it usually means Stock Sync cannot reliably identify which rows belong to the same product. This results in items being imported as separate products instead of variants. Common reasons this happens: • The feed does not contain a consistent style code or any unique identifier shared across all variants of a product. • Some rows contain a style code while others are blank. • Attempting to group variants using ITEM_DESCRIPTION fails bFew readers

• Why don’t I have access to paid features after being charged for my SyncX plan?

  If you were charged for your SyncX plan but your account still shows the Trial plan, this usually means the subscription did not refresh correctly after Shopify processed the payment. This can happen when the billing cycle clears the previous charge, but the new activation event does not reach SyncX automatically. In these cases, SyncX support can manually refresh or renew your plan. Simply contact the support team with your store URL and invoice screenshot, and they will reactivate your paid pFew readers

• What should I do if my product prices are incorrect after updating?

  If your product prices appear incorrect after running a feed, check the following common causes: • Verify that the price field is correctly mapped in your feed. If the wrong column is mapped (or mapped multiple times), prices may calculate incorrectly. • Ensure the product exists in the latest supplier file. If the item is missing from the new file, Stock Sync cannot update it, and the price may remain outdated. • Review any price rules (markup/markdown formulas). Repeated updatesFew readers

• What steps should I take if my Shopify store isn't found in the support system?

  If your Shopify store can’t be found in the support system, follow these steps: Provide your registered email address used for the store. Share your Shopify store URL so the support team can locate it accurately. Verify that you have installed the SyncX / Stock Sync app on the correct Shopify store. If the app is not installed, the system will not be able to identify your shop. If you are already in contact with a support agent, share the current issue or context, asFew readers

• What should I do if product images are not updating correctly?

  If your product images are not updating, check the following common causes: • Make sure the image fields are included in your feed mapping. If the image column is missing, no images will be imported or updated. • Confirm that the image URLs in your source file actually load in a browser. If they time out or fail to open, the supplier’s server may be blocking the request. • Review any feed filters that may prevent images from updating, such as size filters, tag filters, or “skip if no image” conFew readers

• Why does my feed show “No matches found” even though my file contains products?

  If your feed shows “No matches found” even though your file contains products, it usually means the products have not been added to your store yet. Update Feeds can only update items that already exist in your Shopify store. To load products from a file for the first time, you need to use an Add Feed. Once the products are added to your store, you can use Update Feeds to sync stock, price, and other fields. If your file is a ZIP containing XML or CSV, make sure the Add Feed is confiFew readers

• How do I get feed files from my supplier to set up Stock Sync?

  If your supplier does not provide a ready‑made Stock Sync template or has uninstalled the Stock Sync Supplier app, you will need to request their inventory feed files directly. Stock Sync supports common connection methods such as FTP/SFTP, direct download URLs, Google Sheets, and email attachments, and accepts formats like CSV, XML, and XLSX. Ask your supplier to provide an inventory file using any of these supported methods. Once you have the feed URL, file, or connection credentials, you canFew readers

• How do I fix issues when my XML feed connects but shows no product fields?

  If your XML feed connects successfully but Step 2 shows no available product fields, the issue is often related to incorrect parent node mapping or an unexpected XML structure. In many cases, adjusting the parent node to the correct root element resolves the issue. After updating the parent node, run a preview sync to confirm the structure is read properly. If the XML source still fails to load or behaves unpredictably, switching the connection type from XML to Rest API may resolve the problem,Few readers

• What should I do if a variant does not show up in the product feed?

  A variant may not appear in your product feed for a few common reasons: • Variant Group (Smart Settings > Merge Variants) works only in the Add Product feed, not the Update feed. If you need new variants to be auto‑created, this logic must be applied in the Add feed. • The missing variant often has inconsistent or missing variant option values (for example, a color or size field like Hausfarbe being empty or changed in the source file). Stock Sync cannot create or group a variant ifFew readers

• What should I do if the supplier's stock feed shows incorrect quantities?

  If a supplier’s stock feed shows incorrect quantities in Stock Sync, first verify whether the error also exists in the supplier’s actual feed file. You can do this by opening the feed preview in Stock Sync and checking the specific SKU. If the incorrect value appears in the feed, the issue originates from the supplier, and you should contact them to correct the data. If the supplier confirms the feed was incorrect or recently updated, re‑run the feed in Stock Sync to ensure the latest data is sFew readers

• What should I do if my product prices are not updating correctly?

  If your product prices are not updating, first verify that the feed is correctly mapped to the Price or Cost field and that the product identifier matches your store’s product or variant. If everything looks correct, try running a full sync instead of a preview to apply the changes. In some cases, support may need to force‑start the process or adjust mapping logic (such as markups, delimiters, or specific conditions). If the issue persists, share specific SKUs and expected prices with support soFew readers

• What steps should I follow to fix product variants not syncing with my Shopify store?

  If variants are not syncing to Shopify, check the following: • Ensure the feed is set to Add New Products when adding new variants. Update feeds will ignore rows for products that do not already exist. • Confirm every variant row contains all required fields, especially the Product Title, Variant Group, and option values. Blank titles or missing option values prevent variant creation. • Verify each variant has a unique SKU or barcode that does not already exist in Shopify. • If usinFew readers

• How to Link Your Stock to a Supplier Feed

  To link your stock to a supplier feed in Stock Sync, gather the required information from your supplier and set up a feed connection with the correct method and mappings. What You Need From Your Supplier To update existing products or sync new ones automatically, request a file or data source that includes: SKU (must match your Shopify SKU exactly) Quantity (current stock level) Optional: price, title, or other fields if you want to sync those as well The supplier can provide this inFew readers

• How can I set up feeds for inventory management using Stock Sync?

  You can manage inventory using Stock Sync by creating one or more feeds depending on your workflow. For supplier files, create an "Update Existing Products" feed and map your SKU and quantity fields. You can also use Smart Settings to apply rules, such as skipping updates when stock is below a threshold or adjusting values. For pricing, apply calculations directly within field mapping. For complex setups like combining multiple supplier stocks, create multiple feeds with different update modesFew readers

• What should I do if my emails are not being accepted by Stock Sync?

  If your emails to Stock Sync are not being accepted or are bouncing, this usually happens for one of two reasons: • The sender email was flagged as spam by the email security system handling Stock Sync’s inbound messages. In this case, you may see errors such as “550 Email is spammy.” When this occurs, contact your SMTP or email service provider to review the rejection details and ensure your outgoing emails meet their delivery requirements. • Your sender address may need to be safelisted on SFew readers

• What subscription level do I need for multiple Update Feeds?

  The number of Update Feeds you can use depends on your subscription plan. The Free Plan allows only 1 Update Feed. To use more, you must upgrade to a paid plan and select a feed limit that matches your needs. You can adjust your plan anytime under Account > Billing > Manage Plan. Add Feeds do not count toward subscription limits—only Update Feeds do. If you need a higher Update Feed limit (for example, 10 or 15 feeds), choose a plan tier that supports that number of feeds. If you are already onFew readers

• How can I resolve issues with additional images not being displayed in my feed?

  If additional images are not appearing in your feed, the issue is often caused by incorrect field mapping. Ensure that the column or field containing additional image URLs is correctly mapped to the additional_image_link field in your feed settings. If your supplier provides images in a nested or array structure, you may need to adjust the mapping using Liquid or JMESPath filters. For example, updating the mapping to extract array values correctly can resolve cases where images fail to importFew readers

• Why are my credits not showing correctly in Stock Sync?

  Credits may not appear correctly if an import process was canceled or if a system glitch prevented credits from being returned. When an import is reverted using the Undo option in the Activity Log, the credits used for that import are returned. However, deleting products directly from the Shopify store does not restore credits. If your credit balance is incorrect, check whether any recent imports were canceled or need to be undone. If the issue persists, contact support so the team canFew readers

• What steps should I take if my supplier feed breaks and causes stock discrepancies?

  If a supplier feed breaks and pushes incorrect stock levels, Stock Sync cannot automatically revert your inventory to a previous day. The system does not store historical snapshots. However, you can manually restore previous quantities using a changelog from an earlier sync. To revert inventory levels: • Download the change log from a previous successful sync. • Create a new Update feed using the Upload File connection method. • Upload the downloaded change log file. • In Step 2 (Matching ColuFew readers

• What types of metafields are supported for uploading in Stock Sync?

  Stock Sync supports uploading to standard Shopify metafield types such as single line text, multi‑line text, decimal, true or false, and other basic content types defined in Shopify. These metafields can be mapped from your feed as long as the metafield exists in your store and its content type matches the value format you are uploading. Stock Sync does not support metaobject_reference or list.metaobject_reference metafields. These metafield types cannot be updated or bulk‑assigned through StocFew readers

• How can I resubscribe to my previous Stock Sync plan?

  You can resubscribe to your previous plan by going to Dashboard > Billing > Manage Plan inside Stock Sync. Set the plan limits (total variants, feed limit, and daily schedules) to match your old plan, then confirm the subscription. If your previous plan included custom limits (such as extra feeds), support can adjust these manually after you subscribe. When you reinstall Stock Sync or downgrade to the Free plan, all automations are disabled, so you will need to re-enable the schedules oFew readers

• What should I do if products are still uploading with a price of zero?

  If products keep uploading with a price of zero, check whether the feed is filtering using the correct column. For example, if the supplier file no longer contains the column you originally filtered by (such as pricelist) and instead uses a different column (such as pricelist_map), the filter will fail and allow zero‑priced items through. Update your filter in Step 3: Filters to use the correct price column from your file, and set a rule to include only products where that column has a valiFew readers

• How do I troubleshoot a "Feed not found" error in Shopify feeds?

  A "Feed not found" error typically occurs when Stock Sync cannot access your feed source. If the same feed works in another store but fails in the current one, the most common cause is incorrect or invalid credentials. If the feed uses FTP, SFTP, or a secured URL, verify the username and password with your supplier. Even if the feed was copied from another store, some suppliers restrict access per store, and the credentials may not be shared across multiple installations. Once the correct credFew readers

• What should I do if my inventory feed returns 0 quantities?

  When your inventory feed returns 0 quantities, Stock Sync may trigger a 99% halt detected warning. This occurs when the system detects that almost all products would be updated to quantity 0, which is usually caused by an empty feed, incomplete feed data, or incorrect quantity field mapping. To resolve this: • Check that your feed file is not empty and contains valid quantity values. • Review your mapping to ensure the Quantity field is mapped to the correct column. • Verify that nFew readers

• What should I do if my compare-at price field remains blank?

  If your compare-at price stays blank even after applying a price condition or formula, it usually means the condition did not evaluate as true. For compare_at_price conditions, Shopify requires that an existing compare-at price value already exists in the store. If it is blank or zero, the condition will not trigger. To apply logic based on feed values instead, use feed column conditions such as col#_f. For example, if your feed column "msrp" is blank and you want to set compare-at price usingFew readers

• Why aren’t my inventory updates reflecting on Shopify when using multiple columns to build a SKU?

  If your inventory updates are not appearing in Shopify, ensure that your product identifier mapping in Stock Sync matches exactly how your Shopify variant SKUs are structured. When SKUs are built from multiple fields (such as ItemNumber + Color + Size), you must map each component under the correct identifier fields in Stock Sync. For example, if your SKU in Shopify is generated like 4637-994 or includes Size as well, map: SKU or Option fields → the exact columns used to build your variantFew readers

• What should I do if my products are not updating?

  Product updates may fail for several specific reasons. Check the following confirmed causes: • Incorrect feed access details, such as an invalid FTP username or password. • SKU mismatches, including extra characters like a leading apostrophe. Remove prefixes or adjust Smart Settings so the SKU in the feed matches the SKU in your store. • Large numbers of unmatched variants, meaning the identifiers in your file (SKU, barcode, etc.) do not exist in your store. Only exact matches can be updated. •Few readers

• How to Add New Variants to Existing Products in Shopify Using Stock Sync

  This guide explains how to add new variants to products that already exist in your Shopify store using Stock Sync. This is useful when a product was created without all available variants, and you want to merge additional variants later. Requirements Before merging new variants into an existing product, ensure the following: The Product Identifier (SKU, Handle, Barcode, or metafield) must match an existing product in your Shopify store. Each variant must have a unique SKU. AllFew readers

• Why does my store look offline even though products are available?

  If your products show correctly in the Shopify admin but do not appear on your storefront, first check whether you are viewing your store in preview mode. Products may appear unavailable or hidden in preview even though they are live. Switch to the live store view to confirm whether the products are visible. If your entire store shows as inaccessible (for example, DNS errors or domain not found), this is unrelated to Stock Sync. Contact Shopify support to verify your domain setup and store statFew readers

• What should I do if my product information was overwritten in Shopify?

  Stock Sync can only undo added products using the Undo button. If an update feed overwrote existing product information (such as titles, descriptions, prices, or images), the data cannot be restored automatically unless you previously created a backup such as a Shopify CSV export. When product details are overwritten, the only options are: • Restore products from your own backup (CSV export or external backup app). • Manually correct the affected product information in Shopify. • If supplierFew readers

• How do I update inventory for a specific location in Shopify using Stock Sync?

  Stock Sync can only update inventory for one Shopify location per feed. If you have multiple locations in Shopify, you must create one feed for each location, and assign the correct location under the feed’s Location settings. If inventory is not updating after adding a new location, verify that the feed is still assigned to the correct location. Adding a new Shopify location does not automatically reassign existing feeds. Also confirm that Shopify’s Auto add stock to location toggFew readers

• How can I update the prices of my products using the feed feature?

  To update product prices using a Stock Sync feed, you must use an Update feed with the Price field mapped. In Step 2: Matching Column, map the Price field to the correct column from your file. You can also use Smart Settings to apply conditions such as markup rules or preventing updates when the price is 0. If products already exist in your store with incorrect prices, an Update feed can correct them as long as the feed includes SKU and the correct price values. If your feed includes rows thatFew readers

• How do I set up offset-based pagination in my feed?

  Setting up offset-based pagination for a REST API feed requires specific configuration that our team handles on your behalf. To get this set up, please reach out to our support team with the following details: Your API endpoint URL The pagination structure (e.g. offset=0 for page 1, offset=100 for page 2, etc.) The total number of products in your feed Once we have these details, our technical team will configure the pagination for your feed and keep you updated on the progress. PleaseFew readers

• Why didn’t my Remove or Auto Clear Discontinued feed archive products not in the feed?

  Products may fail to archive when using a Remove feed or Auto Clear Discontinued if certain conditions prevent them from being matched or updated. Based on recent cases, the most common reasons are: • The update feed is using "Only deduct from existing quantity (-)", which prevents Stock Sync from updating items to quantity 0. Products with quantity greater than 0 cannot be auto‑removed. Switching to "Overwrite existing quantity" resolves this. • The Remove feed mapping must point to a valid iFew readers

• What is the process to update metafields in Shopify using Stock Sync?

  To update metafields in Shopify through Stock Sync, map the column from your feed directly to the Shopify metafield you created. Once the metafield is added to the field mapping, Stock Sync will update it automatically during each sync. If the metafield is multi-line text, integer, or another type, ensure the metafield definition in Shopify matches the data type in your feed, as a metafield can only support one data type. If you want a metafield value to be cleared when the feed shows a blank,Few readers

• How can I add specific words before each line in the product description?

  You can add custom words before each value in the product description by using custom Liquid formatting in the Description field. Each new line must be wrapped in its own HTML <p> tag to avoid everything appearing on a single line. Example:Few readers

• What methods are available to import new products from a Shopify store?

  You can import new products from another Shopify store using two methods: Shopify Store‑to‑Store Connection: This requires your supplier to install Stock Sync on their Shopify store. It provides the most complete data sync. Shopify Public Store Connection: Use this when the supplier cannot install the app. Stock Sync pulls publicly available product data, though certain details (like exact inventory levels) may not be available. Both methods can be used inside an Add Feed to automaticalFew readers