Configuration Questions

• Can I map a metafield for updating stock?

  Yes, you can map a metafield syncX: Stock Sync. This allows you to update inventory based on a custom metafield instead of the standard SKU. For detailed steps, check out this guide: Updating Stock Using Metafield as IdentifierFew readers

• How can I view scanned products with live filtering to reduce variant count and payment?

  The scanned product count updates in real-time as you filter by vendor, tags, and more, allowing you to instantly verify accuracy. Easily spot-check that your scanned products match what you expect. It also helps you reduce variant count and payment. Learn more here about filter. (https://storage.crisp.chat/users/helpdesk/website/-/b/2/1/9/b219050a5836c000/screenshot-2025-08-05-at-418181a4d2qh.pFew readers

• Does Shopify Store-to-Store Sync automatically create metafield definitions?

  Yes, this is supported only when using the Shopify Store (requires Stock Sync app) connection method. When syncing between Shopify stores using this method, Stock Sync compares the metafield definitions in the source (main) store with those in the destination (sub) store. If a metafield definition exists in the source store but is missing in the destination store, Stock Sync can automatically create the missing metafield definition in the Shopify admin of the destination store. HowFew readers

• How to Import image files stored in FTP Server?

  syncX: Stock Sync does not support uploading images directly via FTP. However, you can update images using URLs from a CSV file stored on FTP. We recommend making the images publicly accessible and including their URLs in the feed data. Example: https://www.something.com/images/product1.jpg.Few readers

• How can I resolve the issue of getting a default title when importing?

  This issue arises when a file contains empty variant options, resulting in those variants being imported with the default title. For instance, a file may include three variants: size, colour, and material. However, if the column for variant colour is left empty, it cannot be excluded and will instead be imported as the default title, necessitating a different approach. To resolve this issue, please attempt the following method: (https://storage.crisp.chat/users/helpdesk/website/b219050a583Few readers

• Does the column based format support quantity delimiters/separators?

  Yes, syncX: Stock Sync supports this if your data matches the example below. Simply map the fields in the matching column section and reach out to our executive for further setup assistance.Few readers

• How to append new metafield without overwriting them ?

  In the update feed, you can append new metafields that accept single-line text from a predefined list of values. This option allows you to append new values from the feed to existing values in the store. To learn more about metafields, click here. (https://storage.crisp.chat/users/helpdesk/website/-/b/2/1/9/b219050a5836c000/screenshot-2025-07-31-at-83930s80ggn.png =834xauto)Few readers

• Does the column based format support quantity?

  Yes, syncX: Stock Sync supports this if your data matches the example below. Simply map the fields in the matching column section and reach out to our executive for further setup assistance.Few readers

• I keep getting the error "Temporary error () (400)"

  The email connection error is due to a Google issue. As Google provides the link, we cannot support it and recommend contacting Google Help (https://support.google.com/) for assistance.Few readers

• Can syncX: Stock Sync import or update product categories (Metafields) from another Shopify store?

  Stock Sync DOES NOT support importing or updating the metafield for product categories from another Shopify store. Example is in the screenshot below: (https://storage.crisp.chat/users/helpdesk/website/-/b/2/1/9/b219050a5836c000/imageilyxg1.png =819x523) This limitation exists because Shopify only allows categories based on its predefined Product Taxonomy list. Any attempt to import custom categories that fall outside this official taxonomy will not be accepted by Shopify. ReferFew readers

• How to ignore a price or compare at price update based on the feed value ?

  If you'd like to prevent Stock Sync from updating your Price or Compare-at Price when your store's current value is higher than the feed value, follow the steps below carefully. Go to your Matching Column Section of a feed. Navigate to the Smart Settings section under the Price field. Apply the appropriate formula based on your scenFew readers

• How to enable one-time run for the feed process?

  Set automation offers two type of schedule options: One-time run (date & time) and Schedule. One-time run executes the feed once and then deactivates, requiring re-setup for subsequent runs. This feature is available in paid plans only. Click set automation in feed details page. Enable tFew readers

• How do I exclude products with zero quantity?

  There are two ways to exclude products with zero quantity, depending on your preference. If you want to skip update for products that is 0 in quantity from your store, then you need to turn on the "Ignore variants with zero quantity" from the store product filter. If you want to ignore 0 quantity from the feed file, then you need to add feed filter. (https://help.stock-sync.coFew readers

• How to handle missing images?

  Common Reasons Images May Be Missing If product images do not appear after import, check the following: Ensure the image URLs in the feed are valid and publicly accessible. Confirm URLs use the correct protocol (for example, HTTPS if required by the store platform). Verify the Image URL field is mapped to the correct column in the feed. If multiple image URLs are provided, ensure the Image Column Separator matches the file format. For example, change the separator from Auto to aFew readers

• How does AI generated works in Matching Column (Step 2)?

  AI-generated will automatically generate the SEO title, description, and tags from the AI product details, while the category is based on Shopify taxonomy. It's a simple setup, see the following. But it's only available with the expert plan onwards. By selecting the option, syncX: Stock Sync will analyze the mapped product title and description and automatically generate the contents. If the product title and description are not mapped, the app will analyze the store's product titlFew readers

• How to sync inventory with duplicate SKUs?

  Yes, you can sync by enabling this option, which updates duplicate SKUs with the same product identifier. By default, if multiple products share the same SKU or identifier, only the first matching product will be updated. Enabling the duplicate‑update option ensures all matching products are updated. Note: This applies only to updates coming from a feed (file, Google Sheet, supplier, or another Shopify store). Stock Sync cannot sync inventory between duplicate products inside the same storFew readers

• How can I check variant quantity changes synced by syncX from the Shopify Admin?

  Go to the product variant page in Shopify admin. On the product variant page, scroll to the bottom and click "Add as block" in the blocks section. Click "Stock Sync Variant Quantity Changes" to add. After adding, you can view the SKU's quantity change history, with the feed ID indicating the corresponding quantity update.Few readers

• How to set up multiple feeds to sum up quantity ?

  This guide shows how to configure multiple feeds so their quantity values combine into a single total. Key rule to remember: The first feed must use the Overwrite existing quantity option (the default) in the Quantity field’s smart settings. All additional feeds must be set to Add/Deduct with existing quantity (+) (https://storage.crisp.chat/useFew readers

• How do I upload Dropbox images using syncX: Stock Sync?

  To ensure proper image uploading from Dropbox URLs, replace dl=0 with raw=1 at the end of the URL. A find and replace method can be used to implement this fix. For example:Few readers

• Unable to export products with "heart" in the title using Stock Sync.

  Issue: Unable to export products with the word "heart" in the product title using syncX: Stock Sync. Fix: Go to Step 2 of the feed and confirm the Product Title field is mapped correctly. In Step 3, apply a filter on the Product Title field using the keyword *heart*. Verify that the data source includes product titles and is conneFew readers

• Unable to change the update schedule for an email-based feed in syncX: Stock Sync

  Issue: Unable to manually change the update schedule for an email-based stock feed in Stock Sync. Explanation: Email-based feeds do not run on a custom or manual schedule. The processing time is automatically controlled by the subscription plan’s sync frequency. How email feed scheduling works: Email feeds are triggered automatically based on the plan’s allowed sync interval. For example, a plan that runs every 8 hours will process feeds 3 times per day.Few readers

• How to resolve WooCommerce API Errors Caused by Firewall Blocking?

  Issue: SyncX cannot connect to WooCommerce due to API authorization errors, often caused by firewall/security blocking (Cloudflare/Cloudways). Check Bot Fight Mode: a. Log into your Cloudflare dashboard b. Use the Quick Search bar at the top and type "Bot Fight Mode" c. It should take you directly to the setting then disable/turn off Bot Fight Mode Create a separate Skip rule for the WooCommerce API path: a. Go to Security → WAF → Custom Rules b. ClickFew readers

• Why can’t I use wildcard (*) to pick the latest file in Download URL connection?

  Issue: Trying to use a dynamic filename such as: https://example.com/feeds/ProductFeed%m%d%Y*.csv, but the feed fails to load. Why this happens The Download URL connection method does NOT support wildcard (*) in filenames. When using Download URL: Stock Sync retrieves only one exact file path. It does NOT scan the folder to detect the latest file. It cannot read a directory listing. Wildcard works in FTP connection because FTP allows Stock Sync to: Read the direcFew readers

• Can I Schedule My Feed to Run Every 15 Minutes?

  Yes, but this depends on the connection method used for your feed. 15-Minute Schedule (FTP Only) The 15-minute scheduling option is available only when using an FTP connection. This means your feed can automatically run every 15 minutes if your supplier provides the file through an FTP server. This is useful when: Your supplier updates inventory frequently (e.g., every 15 minutes). You need near real-time stock synchronization. For other connection types, the miniFew readers

• Troubleshooting when your feed is not updating!

  If your feed is not updating as expected, here are the most common issues and how to resolve them. 1. Source URL Not Accessible If your feed is imported from a URL and is not updating, the URL may be inaccessible from our servers. In some cases, suppliers need to whitelist our IP address. Try accessing the feed URL directly in your browser. Ensure the link points to an actual downloadable feed file (CSV, XML, TXT) and not a general website homepage or PDF reference. If it loads for yoFew readers

• Troubleshooting Product Import Issues in Shopify

  When importing products into Shopify using Stock Sync, several issues may occur that prevent products, variants, or specific fields from importing correctly. Below are common problems and how to resolve them. 1. Misaligned or Incorrect Column Mapping If values from your feed file are imported into the wrong Shopify fields, this is often caused by incorrect column alignment or mapping. Common symptoms: SKU, barcode, or vendor values appear in the wrong fields. Filters do not match becausFew readers

• Why am I getting an error saying I need to use a different store Public Token when connecting Shopify stores in Stock Sync?

  This error appears when the Public Token you enter belongs to the same Shopify store you are trying to connect. In a Shopify‑to‑Shopify connection, the Public Token must come from the source store, and you must enter it in the receiving store’s feed setup. If both stores are yours, double‑check that you copied the token from the correct store’s Manage Account page. Using the same store’s token will trigger the error. Once the receiving store uses the token of the correct sourceFew readers

• Troubleshooting XML Feed Not Updating Properly

  If your XML feed is not updating properly in Stock Sync, check the following common causes and solutions. 1. Verify the feed is processing successfully If your feed appears stuck or variants are not updating, check if the feed has processed recently and whether the variant count matches what is expected. If processing resumes normally, updates should apply automatically. 2. Ensure the feed file is accessible If Stock Sync cannot access the XML file, updates will fail. This may happen wheFew readers

• What should I do when products are archived unintentionally during a feed update?

  If your products are suddenly archived after a feed runs, it means a Remove Feed or Update Feed mechanism was triggered. Stock Sync compares your store data with your reference file, and based on your configuration, applies rules to archive or delete products. To resolve this issue, you first need to understand the two different methods Stock Sync uses to remove items, as their logic is completely opposite. Step 1: Bulk Restore Your Products in Shopify Before adjusting your feed settFew readers

• Why I keep getting the error: "Product is suspended"

  This error is returned from Shopify's API. A suspended product status means the product is no longer available for sale, and its details cannot be edited. This status is controlled by Shopify and cannot be manually set or removed by merchants. Shopify may apply this status if a product violates its policies, such as: Intellectual property or copyright issues ProhibitFew readers

• Why does my store show zero inventory for certain products even though my supplier has stock?

  If your store shows zero inventory for products that should have stock, the most common cause is a mismatch in Product Identifier settings. When Stock Sync is configured to match products using a specific identifier (such as Barcode/GTIN), but the supplier file does not contain values for that field, Stock Sync cannot match the items. As a result, the inventory update cannot be applied, and Shopify will continue to show quantity 0. To fix this, check which product identifier your feed iFew readers

• How can I apply multiple price calculations (markup, VAT, fees) using conditions?

  You can apply multiple price modifications—such as markup, VAT, or fixed fees—by multiplying and adding values inside the Price (Then) field of a price condition. Examples from real use cases: • To apply both markup and VAT: 11.13*1.15 (first takes feed price, then applies 13% markup and 15% VAT). • To add fixed and percentage increases based on a condition (e.g., price < 300): *1 + 7 *1.20 *1.22 • To set tiered rules, create multiple conditions (top to bottom priority) such as: cost <Few readers

• Troubleshooting Scheduled Feeds Not Running Properly

  If your scheduled feeds are not running as expected in Stock Sync, several common issues may be the cause. Below are the key checks and steps to resolve scheduling problems. 1. Check Feed Source Accessibility A schedule may fail if Stock Sync cannot access the file. Common reasons: Incorrect file directory or missing file Permission issues preventing the app from reading the source Intermittent connection issues with your supplier’s server Try manually running the feed. If the manualFew readers

• What should I do if my price feed reverts back to previous values?

  If your product prices revert after running a feed, check whether the Price or Cost fields are still mapped in your feed settings. If these fields are mapped, Stock Sync will continue updating them using the values from your data feed. To stop prices from reverting, remove the Price and Cost fields from the feed mapping. Once removed, Stock Sync will no longer overwrite these values, and your store’s prices will remain stable. If prices reverted earlier, it was likely due to previous field mappiFew readers

• What steps should I take if my update feed does not reflect accurate stock levels?

  If your product feed is showing incorrect stock levels, please check the following common causes to troubleshoot the issue: Mismatched SKUs: Ensure the SKUs in your store exactly match the SKUs in your feed file. Missing or mismatched identifiers are the most common reason syncs fail. Incorrect Column Mapping: Verify that your quantity field is mapped to the correct column. Please note that field and column headers are case-sensitive. Incorrect Inventory Location: If your sFew readers

• What should I do if my pricing rules are not working in Stock Sync?

  If your pricing rules are not working in Stock Sync, first verify that the formula logic in your Price field is correctly structured. For example, to avoid exporting a sale price when the current price is lower than the compare-at price, you can use a condition like: *0 + compareatprice This ensures the compare-at price is exported instead of the sale price. If the rule still does not work, test the formula using a sample SKU to confirm the values returned by Shopify. Incorrect field mappingFew readers

• What information is needed to troubleshoot issues with adding new products?

  To troubleshoot issues with adding new products, please provide the following details so the team can identify the cause quickly: The name or ID of the feed you are using (as shown in the Stock Sync dashboard). A sample SKU or barcode from the product you are trying to add. A description of the error message you are encountering. Your expected outcome (for example, how many products should be added or what behavior you expected). Providing all four items helps support run accurateFew readers

• How to Format Your CSV File Correctly for Importing/Updating

  To ensure your CSV file imports correctly, follow these guidelines: Use Proper Column Headers or Index Mapping If your CSV file has no headers, you must map fields using column index numbers (for example, 1 for the first column, 2 for the second). This is necessary when the file contains no column names or when headers are unreadable. Avoid Hidden Characters in Headers Some CSV files include hidden BOM characters (such as ) at the start of the first header. TheseFew readers

• Troubleshooting syncing issues between Wholecell and Shopify

  This guide covers the common steps to troubleshoot syncing issues between Wholecell and Shopify when using Stock Sync. Common checks when quantities do not match: Provide a sample SKU If quantities appear incorrect, first select at least one SKU that is showing different values between Wholecell and Shopify. Support will compare this SKU between your feed, the API response, and Shopify. Verify the SKU exists in both locations Only SKUs that exist in both the feed file and your ShoFew readers

• What should I do if my stock sync is only updating some SKUs?

  If Stock Sync appears to update only a small number of SKUs, check the update feed log. In many cases, the feed may have successfully updated more SKUs than expected. Review the latest run to see how many SKUs were actually processed and matched. If the log shows that the correct number of SKUs was updated, the issue may be a misunderstanding of the results. If the feed log does not show the expected updates, verify that the SKUs exist in the source file and match exactly with your store's SKUs.Few readers

• Troubleshooting Image Import Issues

  This guide covers the most common reasons why product images fail to import in Stock Sync feeds and how to resolve them. 1. Image URLs return errors (e.g., 403 Forbidden) If an image URL in your feed cannot be accessed publicly, Stock Sync cannot download it. A common example is when URLs return 403 Forbidden. How to fix: Check the problematic image URLs directly in your browser. If they fail to load or require login/permissions, contact your supplier to provide publicly downloadaFew readers

• Why only the first variant image was updated?

  Problem The parent SKU metafield PJ647700 has 8 variants sharing the same product identifier and the "Black/Black" colour option. When Update duplicate products with same product identifier is disabled, the import process updates only the first matching variant it finds. As a result, only the first variant receives the image update while the remaining variants are skipped. Solution See below for how to update all variant images: Step 1: Enable Duplicate ProdFew readers

• How to Troubleshoot Common Product Feed Syncing Issues

  When your product feed is not syncing as expected, several common issues may be the cause. Below are the most frequent problems and how to resolve them based on real scenarios. 1. No Matches Found If your feed runs but shows zero matches: Check whether the first row of your file contains headers. If headers start on a later row, adjust Skip Row in Feed Edit Settings Step 1. Ensure no filters are unintentionally blocking items. Confirm that SKUs or product identifiers in theFew readers

• Troubleshooting CSV Product Import Issues

  When importing products via CSV, several common issues can cause the import to stop, skip rows, or fail entirely. Below are the known causes and how to troubleshoot them. CSV File Structure Issues Missing Headers If your CSV file does not include headers, you can still import it by mapping fields using the column index instead of column names. Ensure each required field is mapped correctly by selecting its index. This is often necessary when working with supplier files that don'Few readers

Preference Questions

• How to apply a percentage discount to all products of a brand

  You can apply a percentage discount to all products belonging to a specific brand by using the Price field and setting up a Smart Settings condition. This allows you to assign different discount percentages for different brands. Steps to apply a discount to a specific brand Go to Price Field in your feed setup. Open Smart Settings. Add a Price condition using the brand name (Vendor). Example: Apply a 15% discount to all Biretix productsFew readers

• How to update product prices and compare-at prices in feeds?

  To update product prices in feeds, you can use Price Conditions or Liquid Mapping in the Price and Compare-at Price fields. Examples: Price using specialprice if available: % if data 'specialprice' == blank or data 'specialprice' == '' % data 'price' % else % data 'specialprice' % endif % Compare-at price using original price only when specialprice exists: % if data 'specialprice' == blank or data 'specialprice' == '' % '' % else % data 'price' % endifFew readers

• How can I create a dedicated Shopify inventory location for syncX?

  You can create a dedicated inventory location in Shopify for syncX to update without affecting other locations. Steps: In your Shopify admin, go to Settings Locations. Click Add location and create a new location (e.g., "DSZ SyncX"). In your syncX feed, open Quantity Field Smart Settings. Set the Inventory Location to the dedicated location you created. Once configured, syncX will only update inventory for that specific location. You can also use store filters to testFew readers

Billing Questions

• Is there a discount if I have multiple stores using syncX: Stock Sync?

  At syncX: Stock Sync, we understand that managing multiple stores can be exciting and challenging. If you're an existing user looking to set up a new store, we have great news! While we don’t offer discounts for new store setups, we do provide an excellent way for you to save—through our Affiliate Program. What is the syncX Affiliate Program? The syncX Affiliate Program is a reward system that allows you to earn cashback for referring others to syncX. Whether you're adding a new sFew readers

• Stock Sync invoice for Shopify store

  To download your Shopify invoice, go to Settings Billing in your Shopify admin and check your past billing history.Few readers

• Are Add Feeds and Remove Feeds free to use?

  Answer: Both Add Feeds and Remove Feeds can be created without a paid plan and are not limited by plan feed counts. Important differences to note: Add Feed Requires credits to add new products. 1 credit = 1 product added. Credits are only consumed when new products are created. Remove Feed Does not require credits. Does not count toward plan feed limits. Can be created and run freely to archive or remove products. Summary: Add FFew readers

• What does “Usage” mean in the plan?

  In the plan or subscription, Usage does not refer to how many times a feed runs. Usage refers to how many Update Feeds can be created, not how often they are executed. How Usage works: Update Feeds Usage is measured by the number of Update Feeds created. Each Update Feed counts as 1 usage. There is no limit on how many times an Update Feed can be run manually. Scheduled update frequency is controlled by the plan’s scheduling limits, not usage.Few readers

• What should I do if I cannot access my Shopify store to cancel subscription?

  If you cannot access your Shopify store, you will not be able to manage your Stock Sync app installation or billing from the Shopify admin. In this situation, contact Stock Sync support and provide your store URL. The team can check your account, confirm whether the app is still active, and help with subscription cancellation or credits if needed.Few readers

• How can I request a refund for an unauthorized charge on my Shopify store?

  If you notice an unauthorized or unexpected charge from syncX: Stock Sync on your Shopify invoice, you can request a refund by contacting our support team with your store URL, the invoice number, and the date of the charge. Our team will review your billing history, confirm whether the charge can be refunded, request supporting documents such as the invoice screenshot or Shopify reference number if needed, and process the refund through Shopify’s billing system if applicable. In some cases, a reFew readers

• Why do Stock Sync pricing plans differ between the Shopify App Store and the in-app billing page?

  Stock Sync displays different pricing depending on when your store first installed the app. Stores that installed Stock Sync after January 1st follow the new pricing structure shown on the Shopify App Store. Stores installed before that date still see the legacy pricing in the in-app billing page. If you are an older customer and want to move to the new pricing plans, you must first downgrade to the Free plan and then request support to update your account to the new pricing structure. After thFew readers

• How can I change my subscription plan from yearly to monthly?

  You can switch from a yearly plan to a monthly plan directly from your billing settings. If you have not yet been charged, simply go to the billing page and select the "Monthly" tab at the top of the plan selection screen, then subscribe to the monthly version of your plan. If you already subscribed to an annual plan, first cancel the annual plan or downgrade to the Free plan. Once it is canceled, return to the billing page and subscribe to the monthly plan. This immediately moves your accountFew readers

• What is the difference between the Free plan and the Expert plan?

  Free Plan The Free Plan is limited and designed for basic, manual usage. Manual updates only 1 supplier feed for update Up to 2,000 variants per update Expert Plan The Expert Plan is a flexible, usage-based paid plan. It starts at $10/month and scales depending on your configuration. Key capabilities: Automatic updates (syncing) Supports from 1 to 30 update feeds/suppliers Supports from 5,000 to 50,000 products Pricing scales based on: Number of feeds Product countFew readers

General Questions

• How to update existing products without adding new ones ?

  To prevent new products from being added: Go to Create new feed. Select "Update existing products in store". Ensure that the product identifier field (SKU, Barcode, or any field) is correctly mapped to match existing products in store. Only fields mapped in the Matching column (Step 2) will be updated.Few readers

• How to install syncX: Stock Sync on my shopify?

  To install syncX: Stock Sync on your Shopify store, follow these steps: Go to the Shopify App Store. Search for syncX: Stock Sync. Click on the app to view the details. Click the Add to Shop button. Follow the on-screen instructions to authorize the app to access your store. Once installed, you can configure the app according to your needs.Few readers

• Do you have a list of wholesalers or suppliers?

  Install our app, it's free to access our supplier and wholesaler list. Create a new feed and browse our ready suppliers and connection. Use the "Filter" button (see below) to refine your search by country or category.Few readers

• How to access the syncX: Stock Sync YouTube channel?

  Visit the syncX: Stock Sync YouTube channel here: https://www.youtube.com/channel/UCN4llsnaBqrLosAA7fk0nw. Watch the Feed Manager connection video here: https://www.youtube.com/watch?v=gYHIdq6RHrY&list=PLKVbFUxa0CwKDUcT1-DXikJiv4uiOOv0v. Access the Matching Column Fields video here: https://www.youtube.com/watch?v=Myb45e4WRJQ&list=PLKVbFUxa0CwK85N-urqvsBqRCwHvp2RSC.Few readers

• Is barcode field support in the WooCommerce store?

  Yes, it is supported. You can click on "Add more Field" to select the barcode field to update, add, or export.Few readers

• Where can I find "Account" in syncX: Stock Sync?

  The Account section is accessible from the top of the dashboard or the navigation bar.Few readers

• How do I add a quantity rule?

  Set the quantity rule in the quantity field within the smart settings of the store product field. For more information on the quantity field, please refer here.Few readers

• Will syncX: Stock Sync add new products if using Update product feed?

  Stock Sync cannot create new products in your store when using an update product feed. Please set the feed to " Add new products to store" to create new products.Few readers

• How to Connect to another ERP Platform?

  To connect to the ERP inventory feed, we primarily use a REST API. Please provide the API documentation and learn how to configure it here.Few readers

• How can certain fields be excluded from updates?

  To exclude specific fields from being updated, simply remove them. For instance, to remove the price from the store, map the price field and set fixed value to 0 for the update.Few readers

• How can I filter certain rows from being update or add?

  Use the Incoming feed filter or Store product filter to select specific products or variants during the add or update process. You can narrow down your feed using fields such as tags, vendors, product category, or SKU. Add these filters in Step 3 of your feed setup. Tips: • Test with a single SKU in the filter to confirm the feed behaves correctly. •Few readers

• How to transfer credit to a different store?

  For assistance transferring your credit between stores, please get help from our support team.Few readers

• Is it possible to set the Remove Feed to adjust the inventory to 0?

  It is not possible to set the Remove Feed to adjust the inventory to 0. To achieve this, you can utilize the Update Feed with the Out of Stock Strategy. For more information, please refer to: https://help.stock-sync.com/en/article/out-of-stock-strategy-oos-m5qjng/Few readers

• How do I update only out-of-stock products?

  You can enable the "ignore variants with quantity" option to update only out-of-stock products, ignoring those with available quantities. You can find this option in Store product filter.Few readers

• Do suppliers have to pay for the app when using Store-to-Store connections?

  No, your supplier does not need to subscribe to any plan on syncX: Stock Sync to share their inventory data with you. They only need to be on the free plan and provide you with the token. For more details on store-to-store connections, refer to this guide.Few readers

• How do I connect my Shopify to Bigcommerce store?

  Make sure both DropShipper Store and your stFew readers

• Which products use the token?

  To identify products associated with your token, create a feed in syncX: Stock Sync using the appropriate template and authenticate with your token to fetch the products from your supplier. Once the feed is set up and the token is applied, you should be able to see the products that are linked to that token.Few readers

• How can I reduce the price on certain products?

  To reduce the price of products, you can use the Price Field Price Condition. Follow these steps: Go to Matching Column Step 2. Find the Price Field Smart Settings Set the condition type as required. For more detailed information on setting up price conditions, you can refer to the Price Field documentation.Few readers

• How to calculate average cost automatically ?

  Stock Sync doesn’t calculate the average cost automatically, you can still use it to sync the cost field into Shopify. Once the costs are kept up to date in Shopify, you can then rely on Shopify’s built-in Profit Reports to get better visibility into margins and overall stock value. It ensures data accuracy and timeliness, while Shopify's reporting provides cost calculations and insights.Few readers

• Can I pause or disable email connection feed?

  To pause the email feed, switch to upload file connection. This stops the feed, and you can resume it later with all settings preserved by switching back.Few readers

• Is that the remove feed able to undo the process?

  Yes, you can restore accidentally removed products by clicking the UNDO button. This also applies to archived or unlisted products.Few readers

• Choosing Your Sync Model: Single Profile vs. Paired Profiles

  This technical overview compares two implementation strategies for inventory synchronisation between stores: the standard Single Profile (Master-to-Destination) approach and the Paired Profile (Simulated 2-Way) approach. Centralised 1. Synchronization Model OverviewFew readers

• What product filter options are available for Stock Updates?

  During a Stock Update, you can apply Store Product Filters to include or exclude specific products from being updated. Supported filters include: • Tags, Vendor, Product Type, Product Title, Collection, Status, Published state, and Product Category. • SKU-based filtering, including exact matches, partial matches, and wildcards (such as ABC* or ABC). • Quantity-based filtering using the Available Quantity field. • Options to include only variants that track inventory or variants with avaiFew readers

• How can I prevent certain products from being published when Auto Publish is enabled?

  If Auto Publish is enabled, Stock Sync will publish all products that meet the feed's criteria. To prevent specific products from being published, you must apply filters in Step 3: Filter Products of your feed. Use filters to exclude products based on identifiers such as SKU, tags, collections, vendor, or any data column in your feed. Any product excluded by your filters will not be auto‑published, even if Auto Publish is turned on. If a product should stay in Draft or Archived status, enFew readers

• What should I do if products show stock 0 even though they are available?

  If a product or variant shows a quantity of 0 even though the supplier feed contains stock, review your feed mapping and rules. Common causes include: • A quantity rule or formula setting the stock to 0 under certain conditions (for example, specific date values like 2999 or 9999, or rules applied to the wrong brand or group). • Incorrect or incomplete SKU or barcode mapping, causing the variant to not match the correct row in the feed. When the system cannot match a product, its quantity maFew readers

• How to Set Up XML Product Import in Stock Sync

  This guide explains how to set up a product import using XML files in Stock Sync, including cases where product data and images come from separate XML feeds. 1. Create a New Feed Open Stock Sync in your Shopify admin. Click Add New Feed. Choose Add New Products. Select Download URL (or upload file, SFTP, API depending on your source). Paste the XML link. 2. Configure File Settings Set File Type to XML. Use Auto (Recommended) for Parent Node and Variant Node. If auto detecFew readers

• Why are my products not updating from Google Sheets?

  Products may fail to update from Google Sheets if the feed cannot read the correct data. Common causes include: Stock Sync lacks permission to access the sheet. To fix this, you can either change the file sharing settings to "Anyone with the link", or keep the file private and add stock-sync@appspot.gserviceaccount.com with Edit permission. The Product Identifier is mapped to the wrong column. Stock Sync must point to the exact column containing your SKU or chosen identifFew readers

• Steps to Avoid Issues During Product Uploads

  When uploading products using Stock Sync, several common issues can prevent items from being created or updated correctly. Follow these steps to avoid interruptions, failed uploads, and unexpected results. Ensure Required Variant Fields Have Values Missing variant option values (such as Size, Color, or custom option fields) will cause errors like: Missing combination of Product Option and Variant Option You need to add option values for Size Title can't be blank To prevent this: MakFew readers

• What should I do if my product quantity is updating incorrectly?

  If your product quantities are updating incorrectly, start by checking the Quantity Field settings in your feed. Ensure that: • The correct Quantity column is mapped. If the feed shows a value like 0, Stock Sync will update it to 0. • Any Quantity Smart Settings rules are not overriding the actual feed value (for example, rules that force quantities to specific numbers). • Out of Stock Strategy is enabled only if you want products missing from the feed to reset to 0. If disabled, missing proFew readers

• How to Troubleshoot Stock Inconsistencies in Your Store

  If you notice that the stock displayed on your store does not match your product feed or updates behave unexpectedly, several factors may cause these inconsistencies. Below are the most common reasons and how to resolve them. 1. Verify Product Identifiers Match Stock Sync updates products only when the identifiers in your feed match the identifiers in your store. If there is no match, items will show “0 match” or fail to update. Common causes: SKU or barcode formats differ between feed anFew readers

• Why is my SKU quantity not updating?

  A SKU may fail to update for several reasons. Common causes include: • The SKU appears more than once in your feed file with different quantities. In this case, Stock Sync may take the first occurrence and skip the rest. • The product exists in multiple Shopify locations, and the feed is updating a different location than the one you are checking. Adjust the location under Matching Column Quantity Smart Settings Location. • Duplicate products in the store share the same SKU. Enable theFew readers

• Troubleshooting Stock Feed Update Issues in syncX: Stock Sync

  This guide covers the most common reasons stock feed updates fail in syncX: Stock Sync, along with the steps you can take to diagnose and resolve issues. Verify You Are Using the Correct Feed Type Use an Update feed when you want to update existing products or variants (for example, updating stock quantity). Use an Add feed to import new products into your store. If you use an Update feed but your store does not yet contain the products, you may see messages like "Store isFew readers

• How Stock Sync Uses Credits for Adding and Updating Products

  Credits in Stock Sync are consumed when adding new products or adding new variants to existing products. Below is a clear breakdown of how credits are used. When Credits Are Used Credits are deducted in these situations: Adding a new product Adding new variants to an existing product Re-importing products or variants using an Add Products feed when they are not yet recognized as synced items in Stock Sync Each new product consumes 1 credit. For example: Adding a product with 5 varFew readers

• What steps should I take if my supplier's credentials are not working?

  If your supplier's login credentials (such as SFTP, FTP, or store connection passwords) are not working, you will need to contact your supplier directly. Stock Sync does not have access to supplier account details or passwords and cannot retrieve or reset them for you. Incorrect or outdated credentials will prevent feeds from updating. The best solution is to reach out to your supplier’s support team and request the correct username and password. Once they provide updated credentials, enter theFew readers

• Why are my price updates not reflecting after running a feed?

  Price updates may not apply if the product’s inventory location in the store does not match the location selected in your feed settings. For example, if a product is assigned to a specific location in Shopify but your feed is set to update a different location, the price will not update. Additionally, if the Price or Cost fields are removed from the feed mapping, Stock Sync will no longer overwrite those values. This can stop unexpected price changes or reversions. To resolve issues: • ConfirmFew readers

• What are common reasons my products are not syncing to my website?

  Products may fail to sync for several reasons. Common issues include: Incorrect or unauthorized store credentials, which prevent Stock Sync from accessing product data. Missing required columns in your feed file, such as TITLE or PRODUCT NAME, causing products to be skipped. Using the wrong file format (e.g., XML instead of JSON) for your feed setup. Supplier-side filters that block product data from being returned. Shopify variant limits being exceeded. Metafield validation mismatcFew readers

• What information should I provide to resolve my issue with Stock Sync?

  To help resolve your Stock Sync issue quickly, provide the following information when contacting support: • A clear description of what is not working (e.g., feed not updating, app not opening, products missing). • Store name or URL. • The name of the feed involved (Add, Update, Remove, Email Attachment, etc.). • Sample SKU(s) that are affected. • Expected behaviour (e.g., what you expected to sync or update). • Any filtering rules or special setup you are using. • Screenshots or screen recordiFew readers

• Why are my product images not importing even though the URLs work?

  If image URLs are valid but the images still do not import, several hidden issues may be affecting the process: The image host may be blocking Stock Sync’s server. In this case, ask your provider to whitelist the server IP: 52.20.189.51. If the feed is XML and contains multiple image fields, ensure your mapping extracts all image URLs. A working example for combining primary and alternative images is: data jmespath: ' ItemImageLargeUrl, AlternateItemImages.Img .Url AlternateItemImagFew readers

• Why are some products not imported from my XML feed?

  Products may fail to import even when your SKU and mapping are correct. The two most common reasons are: • The product is not actually present in the supplier’s XML feed. Even if you expect it to be there, check the feed content or download the "Not in feed" file to confirm. • The feed’s filters (such as "Skip product(s) with zero quantity") may exclude products. If an item has 0 stock in the XML feed and this filter is enabled, it will not be imported. If a product is missing, verify that itFew readers

• How do I set up automatic stock updates for product feeds?

  To enable automatic stock updates, make sure your feed uses a connection method that supports scheduling (such as Google Drive, FTP, SFTP, Dropbox, or URL). Upload File connections cannot run automatically. Steps to set up automatic updates: • Create an Update feed, or use “Copy as update feed” from an existing Add feed. • Choose a supported connection method (e.g., Google Drive, FTP) instead of Upload File. • Map the Quantity field correctly in Step 2. • Enable Schedule, then choose how oftenFew readers

• How to Ensure SKUs Are Properly Synced Between Your Feed and Store

  Keeping your SKUs aligned between your feed and your store is essential for accurate updates. Here are the key points to verify when troubleshooting SKU sync issues. 1. Confirm the SKU Exists in Both the Feed and the Store If a SKU is missing from the feed, it will not update in the store. Update feeds only modify products when the SKU appears in the feed file. A SKU that exists in your store but not in the feed will be ignored. If you expect the SKU to be in the feed, double-check theFew readers

• How to create an XML Feed in syncX: Stock Sync?

  Step 1: Set up a new feed Go to the Stock Sync dashboard. Click on Create New Feed. Step 2: Choose the feed type Select the feed type based on your requirements: Add - to add new products Update - to update existing products Step 3: Choose the connection type Select where the XML file is hosted. Supported XML connection types includes: Download URL FTP / SFTP Other supported sources Step 4: Select the file format In the File Format section,Few readers

• How to export inventory from one Shopify store to another?

  Issue: Need to export inventory from one Shopify store to another. Explanation: Stock Sync does not export products directly from one store into another. Instead, inventory is transferred by importing data into the destination store using a Shopify Store connection. How to sync inventory between two Shopify stores: Install syncX: Stock Sync on both Shopify stores. In the source (sender) store, copy the Public Token from Manage Account. 3Few readers

• Can the same feed be used to add products and manage inventory stock in Shopify?

  Issue: Can the same feed be used to both add products and manage inventory stock in Shopify? Answer: Product creation and inventory updates should be handled using separate feeds. Use an Add feed to import new products only. Set up a separate Update feed to track and update inventory changes. Ensure the Update feed includes the Quantity (stock) field. In the feed settings, enable Track Inventory to ensure stock levels are synced correctly. RefeFew readers

• Feed limit exceeded message appears during free trial, even though the limit hasn't been reached

  Issue: A “Feed limit exceeded” message appears during the free trial, even though the limit has not been reached. What to check: Confirm that the store is still within the 14-day free trial by checking the dashboard. Review the feed setup to ensure the number of feeds and sync attempts are within the trial limits. Refresh the page and rerun the feed, or re-upload the feed file if applicable. If the issue continues: Contact the support team with the store namFew readers

• How to Troubleshoot Synchronization Errors with Supplier Files

  When syncing product data from a supplier file, several issues can prevent stock, price, or product information from updating correctly. This guide summarizes common problems and the steps to resolve them. Check Product Identifier Mapping Ensure the column mapped as Product Identifier actually exists in your supplier file. If the mapped identifier (e.g., "item number") is not present in the file, no products can be matched or updated. Confirm with your supplier that the file you arFew readers

• How to synchronize your suppliers in the system

  To synchronize your suppliers in the system, ensure you provide the essential details required for setting up or troubleshooting a supplier feed. Steps to follow: Share the feed name you are working with so support or the system can identify which connection to check. Briefly describe the issue you are facing during synchronization. If products are not updating, provide sample SKUs that exist in your store and should be updated. This helps verify whether the data appears in the suppliFew readers

• What should I do if my import process fails halfway?

  Imports may fail halfway due to issues such as incorrect mapping, problematic fields in the source file, incompatible file structure, or filters blocking all products. If your import stops midway: • Check your field mapping, especially sensitive fields like Description, as incorrect mapping can cause interruptions. • Review filters to ensure they don’t exclude all products. • Verify that the source file format and structure match what the feed expects. • If the issue persists after these checksFew readers

• What should I do if my product variants are not updating correctly in Stock Sync?

  If variant updates are not applying correctly, check your feed mapping and variant identifiers. Ensure the Variant Group field is mapped consistently (e.g., using Handle) so that multiple rows for one product are merged correctly. If variant option data (e.g., Size) is missing from the supplier feed, request your supplier to include it. When duplicate variants share the same identifier, enable "Update duplicate products with the same product identifier", so all matching variants update. In someFew readers

• What to do if the app is not functioning properly

  If the app is not working as expected, there are several steps you can take to identify and resolve the issue. 1. Check your feed or file setup Make sure the feed or file you are using is correctly uploaded. If the app shows no data or cannot process your feed, verify that the file exists and is accessible. If feeds were deleted, you will need to recreate them before support can help troubleshoot. 2. Verify mappings and settings Incorrect mapping can cause issues such as “No matcFew readers

• What steps should I take to rebuild or update product variants in Shopify?

  If variant quantity syncing fails because multiple variants share the same SKU or their unique identifiers were lost, the variants must be rebuilt with proper unique identifiers. The simplest way to do this is to run an Add feed again using the following fields: • Variant Group • Variant Option • Unique SKUs for each variant (not a shared group ID) This will recreate variants correctly under each product. If the variants already exist but their unique identifier was removed, you can assign aFew readers

• What should I do if my feed is not updating correctly?

  If your feed is not updating correctly, check the following common causes: • Clear any active filters in Step 3 of the feed settings. Incorrect filters can prevent products or quantities from updating. • Ensure your Product Identifier is mapped correctly. If the SKU or barcode is missing in your store or feed, switch to another identifier, such as Product Title and map it accordingly. • If the feed returns 0 matches, verify that the fields you mapped in Step 2 actually exist in the feed file.Few readers

• What happens to products not found in the Update Feed?

  When a product is missing from the update feed, Stock Sync's default behavior is to leave the unmatched product completely untouched and as it is in your store. However, if you choose to enable and use the Remove Feed (Auto Clear Discontinued) feature, it automatically identifies all products that did not appear in your latest feed file and updates them after the primary sync completes. Depending on your configuration, these unmatched products will be: Archived – The product is hiddeFew readers

• What steps should I follow to set out‑of‑stock products to zero in stock?

  To set products that are missing from your feed (unmatched products) to zero stock, enable the Out of Stock Strategy in your Update feed. This option resets the quantity of unmatched products to 0 at the selected location. There are two modes: • Current Feed – Sets all products not found in the latest feed to 0. Apply Store Product Filters to avoid zeroing out unrelated products. • Previously updated by any feedFew readers

• What steps should I take if the metafield does not populate after an update?

  If a metafield does not populate after an update, you can follow these checks to identify the cause: Verify the metafield’s validation rules. If the value in your feed does not meet the minimum or required validation (e.g., a minimum value of 1 but the feed contains 0), the metafield will not update. Adjust or remove the validation rule if you need to allow the incoming value. Confirm that the metafield’s content type matches the value you are sending. For example, decimal values, True/FFew readers

• What types of data can a Shopify metafield support?

  A Shopify metafield can only support a single data type as defined in its metafield definition. Each metafield must be configured with one specific type such as integer, single-line text, URL, boolean, list of values, or other supported Shopify metafield types. If your incoming data varies between formats—such as sometimes being an integer and other times a text value—you must create separate metafields for each data type or separate update flows, since one metafield cannot accept mixed data typFew readers

• Supported File Formats in Stock Sync

  Stock Sync supports a variety of file formats for both importing and exporting product and inventory data. Below are the formats currently supported. Supported Import File Formats Stock Sync can automatically process the following file types when syncing inventory or product data: Auto-detect Comma-separated (.csv) XML Excel (.xls) Excel (.xlsx) OpenDocument Spreadsheet (.ods) JSON Text (.txt) Electronic Data Interchange (.ediFew readers

• Troubleshooting Product Feed Not Updating Correctly

  When a product feed does not update as expected, the issue is usually related to product identifiers, feed structure, or feed settings. This guide summarizes common causes and fixes based on real cases. 1. Check Product Identifier Matching Stock Sync updates products only when the identifier in the feed matches a product in your store. If only one product is updated or none are updated: Verify that the barcode, SKU, or product code used in Field Mapping matches the identifier used inFew readers

• How do I change a product title in Shopify when using Stock Sync?

  Stock Sync will always use the exact value from your feed’s product title column. If the title in your Shopify store keeps switching back after each sync, it means the feed is overwriting it. To control or adjust titles: • Remove unwanted words from “Ignore Words” under Step 2 Matching Column Product’s Title Smart Setting. • If you want to restructure a title (for example, remove or move hyphens, change formatting, or reorder text), this is only possible when the information is provided iFew readers

• What is the process to contact customer support?

  You can contact support in several ways: • Live chat: Fill in the required form fields (name and email). If the form is not completed, the chat will not open. • Email support: You can continue the conversation directly via email (support@stock-sync.com) if chat is unavailable. • To help support respond quickly, provide the feed name or ID, sample SKUs, a description of the issue, and your expected outcome. • For scheduled calls, you can book a meeting using the team’s Calendly link when availabFew readers

• Troubleshooting Scheduling Issues with Automated Feeds

  This guide covers common reasons why automated feed schedules may fail, run late, or remain stuck in Queuing mode. Use the steps below to diagnose and resolve scheduling issues. 1. Check for File Directory or Permission Issues If a scheduled feed does not run but works manually, the issue may be related to file access. Common causes include: Incorrect file directory paths Missing or inaccessible files Permission restrictions on the server Try running the feed manually. If it succeedsFew readers

• What should I do if I encounter an incorrect row separator in my feed?

  This error usually happens when the structure of the feed file changes or a specific row becomes corrupted. First, download and review the latest version of the file to check for formatting problems, such as broken rows or misplaced line breaks. If the file appears normal, the separator used in the file may have changed without notice. In these cases, the row separator often needs to be manually adjusted on our backend. Contact support with the feed name and a copy or link to the file so we canFew readers

• How do I correctly map fields in my product feed?

  To map fields correctly in your product feed, make sure each field is linked to the right column with valid data. Use the actual image URL when mapping product images, not a webpage link. If your file has no headers, the first row is treated as data, so map using column index numbers like 1, 2, 3 instead of letters or header names. Always ensure required fields such as Vendor are explicitly mapped; otherwise, the system will assign your store name by default. These steps help ensure accurate updFew readers

• How to Add Products with Variants to Your Store

  When adding products that contain multiple variants (such as size, color, length, or width), ensure that both your product structure and feed settings are aligned. Below are the key requirements and steps to successfully add products with variants using Stock Sync. 1. Ensure Variants Belong to the Same Product Stock Sync groups variants based on the merge rule you select. To make sure variants are correctly added under one product: • Use one shared product title for all variants, or • UFew readers

• What information should I provide to resolve issues with Stock Sync?

  To help resolve Stock Sync issues quickly, provide clear examples and details so the support team can identify where the sync is failing. Include: • The specific SKU(s) affected • What the correct value should be (quantity, availability, cost, etc.) • A screenshot or snippet from your supplier file or feed showing the SKU • Whether you are using an Update, Add, or Auto Clear feed • Any error messages shown in Stock Sync • A description of what changed recently (file format, supplier feed path,Few readers

• Why are my product tags not updating correctly?

  Product tags may fail to update if the feed mapping or update conditions are misconfigured. Common issues include: • The tag extraction rule does not match the expected field or XML node (for example, only pulling text when a specific attribute such as code="RPC" is present). • Store filters prevent updates when the product does not already contain a specific tag. • Incorrect field types or case sensitivity in conditions (for example, using TRUE instead of true). • Tag rules that append or replFew readers

• What should I do if some product stock levels are not updating?

  If certain product stock levels are not updating, check the following common causes: • Ensure the product identifiers (such as SKU or Product Code) in your store exactly match those in the feed. Missing items or mismatched codes prevent updates. • Verify field mapping in your feed. If the supplier changes a column name or includes leading zeros in product codes, the feed may not match correctly until the mapping is updated. • Check for filters or tags applied in the feed settings. Products fiFew readers

• How is inventory quantity determined in Shopify for product listings?

  Shopify determines inventory quantity based on the specific field you choose to sync in Stock Sync. The two common options are Available Quantity and On Hand Quantity. Available Quantity reflects what is actually sellable in Shopify. It subtracts committed or reserved stock and excludes unavailable quantities. This is why users often see it match what they expect for sellable inventory. On Hand Quantity represents the total physical stock in a location, including unavailable, committed, and reFew readers

• What should I do if my Shopify stock feed is not updating?

  If your Shopify stock feed is not updating, first confirm that the feed actually contains products. Missing or empty product rows will prevent any updates from being processed. You can verify this by reviewing the feed file and ensuring that expected SKUs and data are present. If the feed shows a "store inaccessible" error or fails to connect, double‑check your Shopify Custom App credentials. The API password must begin with shpat. A password starting with any other prefix (e.g., *shpssFew readers

• What to do if your scheduled meeting is missed

  If your scheduled meeting is missed, you can follow several steps to ensure the session is successfully reconnected or rescheduled. 1. Allow a short waiting period Sometimes team members may be delayed due to another call or unexpected circumstances. Waiting a few minutes can often resolve the situation. 2. Reach out through the support chat If no one joins the meeting, send a message through the support chat to let the team know the call was missed. This helps them check availability anFew readers

• Why are my SKUs not updating even though they exist in the feed?

  If SKUs in your feed are not updating in Stock Sync, even though they are present in the file, the most common causes are: • Hidden characters in the header (such as BOM symbols) that prevent correct column recognition. In this case, mapping the SKU column by index number instead of by column name will fix the issue. • Duplicate SKUs in the store or feed. If multiple products share the same SKU, ensure the setting "Update duplicate products with same product identifier" is enabled. • SKU formatFew readers

• What should I do if a product SKU is not found in the store?

  If Stock Sync cannot find a SKU in your store, start by checking whether the product actually exists in Shopify and that it uses the exact same SKU as the one in your feed. A missing or mismatched SKU will prevent updates and imports. If the SKU exists but is still not detected, verify whether there are duplicate products using the same SKU, as duplicates can cause the update to be skipped. Also check your identifier settings (such as SKU, Handle, or Handle + Option) to ensure you are matchingFew readers

• Troubleshooting Incorrect Inventory Levels in Stock Sync

  If Stock Sync is not reflecting the correct inventory levels in your store, the issue is typically caused by how products are identified, how locations are configured, or how the feed is processed. Below are the most common reasons and how to resolve them. 1. Product Identifier Issues (Handle or SKU Changes) Stock Sync relies on a unique identifier to match products during updates. Depending on your setup, this may be the handle or the SKU. Handle Used as Identifier If your AddFew readers

• How can I ensure my product quantities update correctly on Shopify?

  To ensure your product quantities update correctly on Shopify, always verify that your feed has the Quantity field mapped to the correct inventory location in Shopify. If the location is not selected, Shopify will not register the update. Additionally, if quantities appear incorrect or updates only work when running the feed manually, check the following: • Confirm the correct inventory file is being processed by reviewing the Archive folder in your SFTP or email feed source. • EnsFew readers

• What should I do if my email attachment is not processed?

  If your email attachment is not processed, first confirm that the supplier actually sent an email containing the attachment to your feed’s unique address. If the attachment exists but still did not process, review whether the connection method or file format recently changed, as mismatches can prevent processing. In these cases, resend the file after confirming the correct format and settings. If errors such as incorrect row separators appear, update the file format settings accordingly and reFew readers

• How can I configure variant options (color/size) correctly in Stock Sync?

  To configure variant options such as Color and Size correctly, map a Variant Group field for all variants belonging to the same product, then assign each attribute to its own Variant Option field. Example: • Map Variant Group → a shared value (e.g., product name or style code) so all variants merge into one product. • Map Variant Option 1 → Color column (e.g., Bej, Siyah, Kahve). • Map Variant Option 2 → Size column (e.g., 38, 39, 40). This ensures that Color and Size remain seFew readers

• What information do I need to provide for Dropshipment setup?

  To set up Dropshipment, you will need to provide the connection details supplied by your dropshipping provider. This typically includes the portal or feed URL, along with your assigned username and password. If your supplier uses FTP or another protocol, you must provide the exact server address, login credentials, and any required folder paths. If any details appear incomplete or unclear, contact your supplier to confirm the correct access information before entering it into Stock Sync. Once cFew readers

• What should I do if no products are imported successfully?

  If your import completes with 0 products added, it usually means the feed is missing required mappings or some fields cannot be processed. Common causes from real cases include: • Variant mapping is incorrect or missing. If your supplier feed contains variant attributes, Stock Sync needs the correct Variant Option mapping. Ask your supplier for sample variant values so you can map them properly. • Required product fields (such as Title or Product Identifier) are missing or blank in the feed. •Few readers

• Troubleshooting Shopify Product Image Import Issues

  This article summarizes common causes and solutions for product image import issues when using Stock Sync with Shopify. 1. Image URLs must be publicly accessible Shopify and Stock Sync can only import images from URLs that are publicly downloadable. Any image URL served behind a CDN restriction, firewall, login, or blocked request will fail to import. If images do not load: Ensure the image URL can be opened in a browser without authentication. Ask the supplier to make the URLs publiclyFew readers

• How to resolve SKU matching failures in Stock Sync

  SKU matching can fail when Stock Sync cannot find an identical identifier between your feed and Shopify. Common causes include: • Active filters preventing the item from being included (for example, “Only include variants where Available Quantity 0”). If a product has 0 quantity in Shopify, Stock Sync may skip it even if the feed shows a positive quantity. • Formatting differences such as prefixes, postfixes, or number formatting changes introduced by spreadsheet software. • Using SKU as thFew readers

• How do I resolve issues with stock feed updates?

  Common issues with stock feeds include missing or blank fields, incorrect mapping, or updates waiting in the queue. Here is how you can quickly resolve them: Fixing Blank Stock Fields: If a feed skips a product, check if its identifier or stock field in the file is blank. If the supplier leaves the stock field completely empty instead of writing "0", add a Quantity rule in your settings: If Empty → Then 0. Verifying Column Mapping: Ensure the correct column header is mapped. IfFew readers

• What should I do if I need help with syncing inventory items?

  If you need help syncing your inventory, start by gathering the key details our team needs to troubleshoot effectively. Share the feed name, what you expect the sync to do, and any error messages or screenshots. If your sync stopped working after a file format or filename change, check and update your file settings and column mapping to match the new structure. If you’re trying to enable special options such as taking the highest quantity from multiple feeds, contact support and confirm the exaFew readers

• How can I troubleshoot the 'Remote side unexpectedly closed network connection' error?

  This error typically occurs when the SFTP/FTP server closes the connection before communication can fully establish. Based on real cases, common causes include: • The server was temporarily offline or undergoing maintenance. • Your connection attempt is blocked because the server has not whitelisted your IP address. • The server requires a specific port (commonly port 22 for SFTP) and the network does not allow outbound traffic on that port. • The server accepts connection attempts from tools lFew readers

• Troubleshooting SKUs Not Updating

  When an SKU is not updating in Stock Sync, it is usually due to missing product identifiers, filters that prevent updates, duplicate SKU conflicts, or mismatched stock locations. Below are the most common reasons and steps to resolve them. 1. Missing or Blank SKU If a product has no SKU in your store, Stock Sync cannot match it and therefore won’t update it. Add the missing SKU directly in your store. Re-run the sync to confirm it updates correctly. 2. Duplicate SKUs Causing ConflictFew readers