Frequently Asked Questions (FAQ)

How to create an XML Feed in syncX: Stock Sync?

Step 1: Set up a new feed Go to the Stock Sync dashboard. Click on Create New Feed. Step 2: Choose the feed type Select the feed type based on your requirements: Add - to add new products Update - to update existing products Step 3: Choose the connection type Select where the XML file is hosted. Supported XML connection types includes: Download URL FTP / SFTP Other supported sources Step 4: Select the file format In the File Format section,Few readers

Can the same feed be used to add products and manage inventory stock in Shopify?

Issue: Can the same feed be used to both add products and manage inventory stock in Shopify? Answer: Product creation and inventory updates should be handled using separate feeds. Use an Add feed to import new products only. Set up a separate Update feed to track and update inventory changes. Ensure the Update feed includes the Quantity (stock) field. In the feed settings, enable Track Inventory to ensure stock levels are synced correctly. RefeFew readers

How to export inventory from one Shopify store to another?

Issue: Need to export inventory from one Shopify store to another. Explanation: Stock Sync does not export products directly from one store into another. Instead, inventory is transferred by importing data into the destination store using a Shopify Store connection. How to sync inventory between two Shopify stores: Install syncX: Stock Sync on both Shopify stores. In the source (sender) store, copy the Public Token from Manage Account. 3Few readers

Feed limit exceeded message appears during free trial, even though the limit hasn't been reached

Issue: A “Feed limit exceeded” message appears during the free trial, even though the limit has not been reached. What to check: Confirm that the store is still within the 14-day free trial by checking the dashboard. Review the feed setup to ensure the number of feeds and sync attempts are within the trial limits. Refresh the page and rerun the feed, or re-upload the feed file if applicable. If the issue continues: Contact the support team with the store namFew readers

What should I do if my product variants are not updating correctly in Stock Sync?

If variant updates are not applying correctly, check your feed mapping and variant identifiers. Ensure the Variant Group field is mapped consistently (e.g., using Handle) so that multiple rows for one product are merged correctly. If variant option data (e.g., Size) is missing from the supplier feed, request your supplier to include it. When duplicate variants share the same identifier, enable "Update duplicate products with the same product identifier", so all matching variants update. In someFew readers

What to do if the app is not functioning properly

If the app is not working as expected, there are several steps you can take to identify and resolve the issue. 1. Check your feed or file setup Make sure the feed or file you are using is correctly uploaded. If the app shows no data or cannot process your feed, verify that the file exists and is accessible. If feeds were deleted, you will need to recreate them before support can help troubleshoot. 2. Verify mappings and settings Incorrect mapping can cause issues such as “No matcFew readers

What steps should I take to rebuild or update product variants in Shopify?

If variant quantity syncing fails because multiple variants share the same SKU or their unique identifiers were lost, the variants must be rebuilt with proper unique identifiers. The simplest way to do this is to run an Add feed again using the following fields: • Variant Group • Variant Option • Unique SKUs for each variant (not a shared group ID) This will recreate variants correctly under each product. If the variants already exist but their unique identifier was removed, you can assign aFew readers

What should I do if my feed is not updating correctly?

If your feed is not updating correctly, check the following common causes: • Clear any active filters in Step 3 of the feed settings. Incorrect filters can prevent products or quantities from updating. • Ensure your Product Identifier is mapped correctly. If the SKU or barcode is missing in your store or feed, switch to another identifier, such as Product Title and map it accordingly. • If the feed returns 0 matches, verify that the fields you mapped in Step 2 actually exist in the feed file.Few readers

How is inventory quantity determined in Shopify for product listings?

Shopify determines inventory quantity based on the specific field you choose to sync in Stock Sync. The two common options are Available Quantity and On Hand Quantity. Available Quantity reflects what is actually sellable in Shopify. It subtracts committed or reserved stock and excludes unavailable quantities. This is why users often see it match what they expect for sellable inventory. On Hand Quantity represents the total physical stock in a location, including unavailable, committed, and reFew readers

What should I do if my Shopify stock feed is not updating?

If your Shopify stock feed is not updating, first confirm that the feed actually contains products. Missing or empty product rows will prevent any updates from being processed. You can verify this by reviewing the feed file and ensuring that expected SKUs and data are present. If the feed shows a "store inaccessible" error or fails to connect, double‑check your Shopify Custom App credentials. The API password must begin with shpat. A password starting with any other prefix (e.g., *shpssFew readers

What information do I need to provide for Dropshipment setup?

To set up Dropshipment, you will need to provide the connection details supplied by your dropshipping provider. This typically includes the portal or feed URL, along with your assigned username and password. If your supplier uses FTP or another protocol, you must provide the exact server address, login credentials, and any required folder paths. If any details appear incomplete or unclear, contact your supplier to confirm the correct access information before entering it into Stock Sync. Once cFew readers

What steps should I follow to set out‑of‑stock products to zero in stock?

To set products that are missing from your feed (unmatched products) to zero stock, enable the Out of Stock Strategy in your Update feed. This option resets the quantity of unmatched products to 0 at the selected location. There are two modes: • Current Feed – Sets all products not found in the latest feed to 0. This applies to the entire feed. If you need to exclude certain SKUs (for example, those with prefixes like SY or DH), apply Store Product Filters (https://help.stock-sync.com/Few readers

What steps should I take if the metafield does not populate after an update?

If a metafield does not populate after an update, you can follow these checks to identify the cause: Verify the metafield’s validation rules. If the value in your feed does not meet the minimum or required validation (e.g., a minimum value of 1 but the feed contains 0), the metafield will not update. Adjust or remove the validation rule if you need to allow the incoming value. Confirm that the metafield’s content type matches the value you are sending. For example, decimal values, True/FFew readers

How can I troubleshoot inventory sync issues with my SKU files?

If your inventory is not syncing correctly, start by checking a few common causes: If multiple variants share the same SKU, Stock Sync will update all of them with the same quantity. Make sure your feed provides per‑variant quantities if you need different values. If your feed contains blank quantity fields, add a Quantity rule such as: If Empty → 0, so updates are applied correctly. Check your Store Product Filter. Filters like “Only include variants with Track Quantity” can block producFew readers

What types of data can a Shopify metafield support?

A Shopify metafield can only support a single data type as defined in its metafield definition. Each metafield must be configured with one specific type such as integer, single-line text, URL, boolean, list of values, or other supported Shopify metafield types. If your incoming data varies between formats—such as sometimes being an integer and other times a text value—you must create separate metafields for each data type or separate update flows, since one metafield cannot accept mixed data typFew readers

What should I do if Stock Sync shows no matches for my products?

If Stock Sync shows no matches, first check whether the product identifier you selected actually exists in the feed. A product will be unmatched when Stock Sync cannot find a matching value from your chosen identifier (for example: SKU, Barcode, or SKU + Option 1). You may switch to an identifier that reflects both values, such as using “SKU + Option 1” when you need to match SKU together with another field like Style Number. If your item still appears as unmatched, verify that the identifier vFew readers

How do I ensure multiple images are uploaded for my products in SyncX?

SyncX supports uploading multiple images per product. To make sure all of your images import correctly, check the following: • Map every column containing image URLs to the Image field in SyncX. If you store images across several columns, each one must be mapped. • If multiple URLs are stored in a single cell, ensure the Image Column Separator setting matches the separator used in your file (for example, comma or pipe). • Make sure all image URLs in your file are publicly accessible and not behFew readers

Supported File Formats in Stock Sync

Stock Sync supports a variety of file formats for both importing and exporting product and inventory data. Below are the formats currently supported. Supported Import File Formats Stock Sync can automatically process the following file types when syncing inventory or product data: Auto-detect Comma-separated (.csv) XML Excel (.xls) Excel (.xlsx) OpenDocument Spreadsheet (.ods) JSON Text (.txt) Electronic Data Interchange (.ediFew readers

What should I do if my inventory is not updating accurately between two Shopify stores?

If your inventory is not matching between two Shopify stores when using Stock Sync, first check whether you are using Shopify Real‑Time Sync. This method only updates quantities when a change occurs in the source store. If only some SKUs update or the inventory is still inaccurate, create a separate Shopify‑to‑Shopify update feed to force‑sync all quantities. If issues persist, provide a sample SKU so the system can verify whether the identifiers match and whether the correct quantity iFew readers

How do I change the quantity only for specific stock levels (e.g., change 1 to 2)?

To change quantity only for specific stock values in your feed (for example, update all products with a supplier quantity of 1 to 2), you can use Quantity Rules in the Quantity field settings. Steps: Open your Update Feed. Go to Field Mapping → Quantity → Smart Settings. Scroll to Quantity Rules and add a new rule. Set the condition: Equal → 1. Set the Result/Quantity to 2. Save and run a Preview Sync to confirm the changes before running the fFew readers

How do I change a product title in Shopify when using Stock Sync?

Stock Sync will always use the exact value from your feed’s product title column. If the title in your Shopify store keeps switching back after each sync, it means the feed is overwriting it. To control or adjust titles: • Remove unwanted words from “Ignore Words” under Step 2 Matching Column Product’s Title Smart Setting. • If you want to restructure a title (for example, remove or move hyphens, change formatting, or reorder text), this is only possible when the information is provided iFew readers

What is the process to contact customer support?

You can contact support in several ways: • Live chat: Fill in the required form fields (name and email). If the form is not completed, the chat will not open. • Email support: You can continue the conversation directly via email (support@stock-sync.com) if chat is unavailable. • To help support respond quickly, provide the feed name or ID, sample SKUs, a description of the issue, and your expected outcome. • For scheduled calls, you can book a meeting using the team’s Calendly link when availabFew readers

Troubleshooting Scheduling Issues with Automated Feeds

This guide covers common reasons why automated feed schedules may fail, run late, or remain stuck in Queuing mode. Use the steps below to diagnose and resolve scheduling issues. 1. Check for File Directory or Permission Issues If a scheduled feed does not run but works manually, the issue may be related to file access. Common causes include: Incorrect file directory paths Missing or inaccessible files Permission restrictions on the server Try running the feed manually. If it succeedsFew readers

How can I merge multiple product feeds into one for uploading?

Stock Sync cannot merge multiple supplier feeds into a single combined feed automatically. If you need a unified file, the supplier must provide a consolidated feed, or you must merge the files externally before uploading. If combining the files manually is not an option (for example, if the feeds update multiple times per day), you can instead set up multiple separate feeds in Stock Sync. Each feed can import or update different fields. When using multiple feeds, avoid mapping the same fieFew readers

What should I do if I encounter an incorrect row separator in my feed?

This error usually happens when the structure of the feed file changes or a specific row becomes corrupted. First, download and review the latest version of the file to check for formatting problems, such as broken rows or misplaced line breaks. If the file appears normal, the separator used in the file may have changed without notice. In these cases, the row separator often needs to be manually adjusted on our backend. Contact support with the feed name and a copy or link to the file so we canFew readers

How do I correctly map fields in my product feed?

To map fields correctly in your product feed, make sure each field is linked to the right column with valid data. Use the actual image URL when mapping product images, not a webpage link. If your file has no headers, the first row is treated as data, so map using column index numbers like 1, 2, 3 instead of letters or header names. Always ensure required fields such as Vendor are explicitly mapped; otherwise, the system will assign your store name by default. These steps help ensure accurate updFew readers

How to Add Products with Variants to Your Store

When adding products that contain multiple variants (such as size, color, length, or width), ensure that both your product structure and feed settings are aligned. Below are the key requirements and steps to successfully add products with variants using Stock Sync. 1. Ensure Variants Belong to the Same Product Stock Sync groups variants based on the merge rule you select. To make sure variants are correctly added under one product: • Use one shared product title for all variants, or • UFew readers

What information should I provide to resolve issues with Stock Sync?

To help resolve Stock Sync issues quickly, provide clear examples and details so the support team can identify where the sync is failing. Include: • The specific SKU(s) affected (include at least one sample SKU that is not updating and describe the issue) • What the correct value should be (quantity, availability, cost, etc.) • A screenshot or snippet from your supplier file or feed showing the SKU • Whether you are using an Update, Add, or Auto Clear feed • Any error messages shown in Stock SyFew readers

How can I use Stock Sync to automatically update stock levels?

To automatically update stock levels, set up an Update Feed and map only the necessary inventory fields. This keeps your sync fast and prevents accidental overwrites of other product details. 1. Setup Requirements (Step 3: Mapping) Product Identifier: Map a unique identifier (usually SKU or Barcode) so Stock Sync can match the source data to your store items. Quantity: Map the source stock column to the Stock Sync Quantity field. Remove Extra Fields: DeletFew readers

What happens to products not found in the Update Feed?

When a product is missing from the update feed, Stock Sync's default behavior is to leave the unmatched product completely untouched and as it is in your store. However, if you choose to enable and use the Remove Feed (Auto Clear Discontinued) feature, it automatically identifies all products that did not appear in your latest feed file and updates them after the primary sync completes. Depending on your configuration, these unmatched products will be: Archived – The product is hiddeFew readers

Why are my product tags not updating correctly?

Product tags may fail to update if the feed mapping or update conditions are misconfigured. Common issues include: • The tag extraction rule does not match the expected field or XML node (for example, only pulling text when a specific attribute such as code="RPC" is present). • Store filters prevent updates when the product does not already contain a specific tag. • Incorrect field types or case sensitivity in conditions (for example, using TRUE instead of true). • Tag rules that append or replFew readers

What should I do if some product stock levels are not updating?

If certain product stock levels are not updating, check the following common causes: • Ensure the product identifiers (such as SKU or Product Code) in your store exactly match those in the feed. Missing items or mismatched codes prevent updates. • Verify field mapping in your feed. If the supplier changes a column name or includes leading zeros in product codes, the feed may not match correctly until the mapping is updated. • Check for filters or tags applied in the feed settings. Products fiFew readers

What customization options are available for selective product syncing in Stock Sync?

Stock Sync allows you to sync only specific products and fields based on your needs. You can use the Store Product Filter to include or exclude products by vendor, tags, product type, SKU ranges, and more. This ensures that updates apply only to the selected portion of your catalog. You can also choose which fields to update by mapping only the fields you want (such as Quantity, Price, or Images) and leaving all other fields unmapped. This gives you full control over which product details areFew readers

Why Are Out-of-Stock Products Changing to Draft Status?

If your products are unexpectedly switching to Draft status when they reach 0 stock, it is usually caused by the Status field mapping in your feed settings. When the Status field is mapped, the values inside your feed file override your Stock Sync preferences (including the Auto-Publish settings). If the feed specifies a draft indicator for out-of-stock items, Stock Sync will update the product status accordingly. How to Fix This Issue Depending on your goals, choose one ofFew readers

What to do if your scheduled meeting is missed

If your scheduled meeting is missed, you can follow several steps to ensure the session is successfully reconnected or rescheduled. 1. Allow a short waiting period Sometimes team members may be delayed due to another call or unexpected circumstances. Waiting a few minutes can often resolve the situation. 2. Reach out through the support chat If no one joins the meeting, send a message through the support chat to let the team know the call was missed. This helps them check availability anFew readers

Why are my SKUs not updating even though they exist in the feed?

If SKUs in your feed are not updating in Stock Sync, even though they are present in the file, the most common causes are: • Hidden characters in the header (such as BOM symbols) that prevent correct column recognition. In this case, mapping the SKU column by index number instead of by column name will fix the issue. • Duplicate SKUs in the store or feed. If multiple products share the same SKU, ensure the setting "Update duplicate products with same product identifier" is enabled. • SKU formatFew readers

What should I do if my Stock Sync is not working?

If Stock Sync is not working, first verify that your source connection details are correct. Common issues include incorrect host access, blocked access to your feed provider, or small directory mistakes such as incorrect capitalization in FTP paths. If you are using multiple warehouse locations, create separate feeds for each location to avoid quantity mapping issues. If syncing appears stuck, cancel and restart the process, and check the Activity Log for errors such as missing files or permissiFew readers

Troubleshooting Incorrect Inventory Levels in Stock Sync

If Stock Sync is not reflecting the correct inventory levels in your store, the issue is typically caused by how products are identified, how locations are configured, or how the feed is processed. Below are the most common reasons and how to resolve them. 1. Product Identifier Issues (Handle or SKU Changes) Stock Sync relies on a unique identifier to match products during updates. Depending on your setup, this may be the handle or the SKU. Handle Used as Identifier If your AddFew readers

What is the process to connect SKUs to stock levels in a feed?

Stock Sync connects SKU records in your store to stock levels in your feed by matching the exact SKU value. Once the SKU in the feed matches a SKU in your store, the system updates the product’s inventory based on the Quantity field you map in the feed settings. To ensure correct updates: • Make sure the SKU in your feed exactly matches the SKU in your store • Map the correct stock/quantity column under the Quantity field settings • Use Smart Settings such as “If Empty → 0” when feeds sFew readers

How can I ensure my product quantities update correctly on Shopify?

To ensure your product quantities update correctly on Shopify, always verify that your feed has the Quantity field mapped to the correct inventory location in Shopify. If the location is not selected, Shopify will not register the update. Additionally, if quantities appear incorrect or updates only work when running the feed manually, check the following: • Confirm the correct inventory file is being processed by reviewing the Archive folder in your SFTP or email feed source. • EnsFew readers

What should I do if my email attachment is not processed?

If your email attachment is not processed, first confirm that the supplier actually sent an email containing the attachment to your feed’s unique address. If the attachment exists but still did not process, review whether the connection method or file format recently changed, as mismatches can prevent processing. In these cases, resend the file after confirming the correct format and settings. If errors such as incorrect row separators appear, update the file format settings accordingly and reFew readers

How can I configure variant options (color/size) correctly in Stock Sync?

To configure variant options such as Color and Size correctly, map a Variant Group field for all variants belonging to the same product, then assign each attribute to its own Variant Option field. Example: • Map Variant Group → a shared value (e.g., product name or style code) so all variants merge into one product. • Map Variant Option 1 → Color column (e.g., Bej, Siyah, Kahve). • Map Variant Option 2 → Size column (e.g., 38, 39, 40). This ensures that Color and Size remain seFew readers

What are the correct connection settings for integrating an XML feed in StockSync when authentication is passed as query parameters?

When your supplier provides an XML endpoint that uses GET requests with authentication passed through query parameters (for example: UserName, Password, CustomerNumber, LastUpdate, etc.), select URL as the connection type in Stock Sync. Do not use Basic Auth. Instead, insert the full endpoint URL including all required query parameters. Stock Sync will fetch the XML directly using that URL. For XML structure settings, leave Parent Node and Variant Node blank and enable Auto‑DetecFew readers

What should I do if no products are imported successfully?

If your import completes with 0 products added, it usually means the feed is missing required mappings or some fields cannot be processed. Common causes from real cases include: • Variant mapping is incorrect or missing. If your supplier feed contains variant attributes, Stock Sync needs the correct Variant Option mapping. Ask your supplier for sample variant values so you can map them properly. • Required product fields (such as Title or Product Identifier) are missing or blank in the feed. •Few readers

Troubleshooting Shopify Product Image Import Issues

This article summarizes common causes and solutions for product image import issues when using Stock Sync with Shopify. 1. Image URLs must be publicly accessible Shopify and Stock Sync can only import images from URLs that are publicly downloadable. Any image URL served behind a CDN restriction, firewall, login, or blocked request will fail to import. If images do not load: Ensure the image URL can be opened in a browser without authentication. Ask the supplier to make the URLs publiclyFew readers

How to resolve SKU matching failures in Stock Sync

SKU matching can fail when Stock Sync cannot find an identical identifier between your feed and Shopify. Common causes include: • Active filters preventing the item from being included (for example, “Only include variants where Available Quantity 0”). If a product has 0 quantity in Shopify, Stock Sync may skip it even if the feed shows a positive quantity. • Formatting differences such as prefixes, postfixes, or number formatting changes introduced by spreadsheet software. • Using SKU as thFew readers

How can I set up stock sync between two Shopify sites?

To sync stock between two Shopify stores, install Stock Sync on both stores. Choose one as the main store and the other as the receiving store. In the receiving store, create a feed using the Shopify Store (requires Stock Sync app) connection and enter the main store’s public token. Stock is matched using SKU, so ensure both stores use identical SKUs for the products you want synced. For two‑way sync, create a feed in each store using the other store’s public token. Orders cannot be synced usingFew readers

How do I resolve issues with stock feed updates?

Common issues with stock feeds include missing or blank fields, incorrect mapping, or updates waiting in the queue. Here is how you can quickly resolve them: Fixing Blank Stock Fields: If a feed skips a product, check if its identifier or stock field in the file is blank. If the supplier leaves the stock field completely empty instead of writing "0", add a Quantity rule in your settings: If Empty → Then 0. Verifying Column Mapping: Ensure the correct column header is mapped. IfFew readers

What should I do if I need help with syncing inventory items?

If you need help syncing your inventory, start by gathering the key details our team needs to troubleshoot effectively. Share the feed name, what you expect the sync to do, and any error messages or screenshots. If your sync stopped working after a file format or filename change, check and update your file settings and column mapping to match the new structure. If you’re trying to enable special options such as taking the highest quantity from multiple feeds, contact support and confirm the exaFew readers

How can I troubleshoot the 'Remote side unexpectedly closed network connection' error?

This error typically occurs when the SFTP/FTP server closes the connection before communication can fully establish. Based on real cases, common causes include: • The server was temporarily offline or undergoing maintenance. • Your connection attempt is blocked because the server has not whitelisted your IP address. • The server requires a specific port (commonly port 22 for SFTP) and the network does not allow outbound traffic on that port. • The server accepts connection attempts from tools lFew readers

Troubleshooting SKUs Not Updating

When an SKU is not updating in Stock Sync, it is usually due to missing product identifiers, filters that prevent updates, duplicate SKU conflicts, or mismatched stock locations. Below are the most common reasons and steps to resolve them. 1. Missing, Blank, or Not Found in Feed SKU If a product has no SKU in your store, Stock Sync cannot match it and therefore won’t update it. Similarly, if the SKU exists in your store but does not appear anywhere in the supplier feed, Stock Sync has nFew readers

How do I ensure my CSV file matches the required feed settings?

To ensure your CSV file works correctly with your feed settings, make sure the header row is truly the first row of the file and does not contain hidden characters such as BOM markers. If the system cannot detect your column names or shows strange symbols (e.g., ï»¿cod), switch your field mapping to use column index numbers instead of header names. This allows the feed to map fields correctly even when the file contains hidden encoding characters. If your file still does not match, also confirmFew readers

How can I ensure product variants are included in my product feed?

To ensure all product variants are correctly included in your product feed, make sure each variant meets the following requirements: • The Variant Group field (such as handle, title, or another chosen grouping value) must be mapped in the Add Product feed. Variant Group is not available in the Update feed. • Every variant must contain all variant option values (such as color or size). If a variant is missing a required value, it will fail to import. • Variant option values in the feed mustFew readers

What are the conditions for stock updates from a supplier feed?

Stock updates only occur when the SKU in your store matches a SKU in the supplier feed. If a product exists in your store but is not listed in the feed, its stock remains unchanged unless you enable the Out of Stock Strategy, which sets unmatched items to 0. You can also set custom quantity rules based on values provided by your supplier, such as mapping Y to 1 and N to 0, or converting codes like IS, OOS, and NA to specific stock quantities. If your supplier only provides text values like "inFew readers

How can I change the content type for metafields in Stock Sync?

To change the content type for a metafield in Stock Sync, first check the value coming from your feed and ensure the metafield’s content type in Shopify matches that value. For example, numerical values should use Decimal, true/false values should use the True or False type, and text values should use Single line text. Update the content type in your Shopify metafield definition accordingly, then re-run the sync. You can test the update on a few SKUs using Stock Sync’s Filter feature to confirmFew readers

What are the options for managing data in Stock Sync when using FTP?

When using an FTP connection in Stock Sync, data handling depends on the feed type you configure. Stock Sync does not automatically perform an upsert unless you set it up explicitly. You must choose the intended behavior through one of the following options: Update existing products only: Stock Sync updates products already in your store based on a unique identifier such as SKU. Items that exist in the FTP file but not in your store are ignored. Add new products only: Stock Sync importsFew readers

Why didn’t the Remove feed delete certain products?

In some cases a Remove feed may not delete or archive a product because Shopify has set the product status to Suspended. Suspended products cannot be modified by apps, including Stock Sync. Shopify blocks updates to these items, including quantity changes, archiving, or deletion. If a product is suspended, check your Shopify admin and email notifications for information from Shopify about why it was flagged and how to resolve or appeal it. Only after Shopify removes the suspension will StocFew readers

What should I do if my XML file is not loading during product import?

If your XML file does not load during product import—even when the test connection is successful—the most common cause is a malformed XML structure. Each product must be enclosed in its own repeating node (such as <product>...</productor <item>...</item>). If products are not separated into individual nodes, Stock Sync cannot determine where one product ends and the next begins, so it cannot load the file. If this happens, ask your supplier to correct the XML formatting so that each produFew readers

What should I do if a product SKU is not found in the store?

If Stock Sync cannot find a SKU in your store, start by checking whether the product actually exists in Shopify and that it uses the exact same SKU as the one in your feed. A missing or mismatched SKU will prevent updates and imports. If the SKU exists but is still not detected, verify whether there are duplicate products using the same SKU, as duplicates can cause the update to be skipped. Also check your identifier settings (such as SKU, Handle, or Handle + Option) to ensure you are matchingFew readers

What should I do if my SKU is already in the Shopify database?

If a SKU already exists in your Shopify store, new variants using the same SKU will not be added unless they are merged into the existing product. To add new variants later, enable "Merge variants into existing products" in the add feed and map the Variant Group field. Ensure the new variants share the same merge group (such as handle, barcode, or product title). If the SKU is already in use and not meant to match the existing product, change the identifier to a unique value or use another fieldFew readers

How to Troubleshoot Discrepancies in Product Metafields

When product metafields show unexpected or incorrect values, the issue is usually related to mapping, formatting, or conflicting metafields. Below are the common causes and steps you can take to resolve discrepancies. 1. Confirm Metafield Mapping If a metafield is not mapped in your feed settings, Stock Sync will not update it. This can lead to situations where: A variant metafield updates correctly A product metafield still shows an old value To fix this: Open your feed mapping settFew readers

Why is my item ID not showing in the preview?

If your item ID or other identifiers do not appear in the preview, it is usually due to one of these issues: • The supplier changed the file format or rearranged the columns, so the mapped fields no longer match. Check that the header row is correctly positioned and remap the fields if needed (you can also map by column index). • The file type sent (CSV vs Excel) does not match the file type selected in the feed settings. • Filters are blocking the items from appearing in the preview. Remove orFew readers

What settings should I check if my quantity rules are not applied correctly?

If your quantity rules are not being applied as expected, check these settings: Verify the rule itself under Step 2 Quantity field Smart Settings Quantity Rules. Ensure the condition (e.g., Less Than 10) and the output value (e.g., = 0) are set correctly. Confirm that no conflicting rule exists, such as “Greater Than 0 = 0,” which may override the intended behavior. Check whether the quantity setting is set to “Overwrite existing quantity.” If “Only deduct from existing quantity (-)Few readers

How can I connect only specific products to my store feed for daily stock updates?

To connect only certain products (by SKU) to your update feed and avoid importing or updating all items from the supplier, apply filters in your feed settings. Use an Incoming Feed Filter to include only the SKUs you want. Add a condition such as: SKU equals COOL265L, COOL265XL, COOL265S, etc. This ensures that only those products are added or updated, and that Stock Sync ignores all other items in the supplier file. After saving the filter, run the feed again to confirm that only thFew readers

How can I set the quantity of specific vendor products to zero in syncX?

You can set the quantity to 0 for products from a specific vendor by combining the Out of Stock Strategy with a Store Product Filter. • Create or edit an Update Feed for that vendor. • Apply a Store Product Filter to target only the vendor name you want to update. This ensures no other vendors are affected. • Enable the Out of Stock Strategy in the feed settings. This feature automatically sets the quantity to 0 for any products that are in your store but missing from the veFew readers

What should I do if I need to update SKUs from multiple feeds in Stock Sync?

If you receive inventory for the same products from different suppliers or warehouse locations, you should create separate feeds in Stock Sync. Assign each feed to update only the specific Shopify inventory location it belongs to. This setup ensures that updates from one supplier do not overwrite stock from another. If you need missing SKUs from a particular feed to be set to zero, enable the Out of Stock Strategy in that specific feed—Stock Sync will only reset quantities for the location thatFew readers

How to Set Up Stock Sync Using a CSV File

This guide explains the different ways you can set up a stock (inventory) sync in Stock Sync using a CSV file, based on common customer scenarios. 1. Upload a CSV File Manually Use this option if: You receive a CSV by email You want to upload the file yourself daily or whenever it updates Steps: Go to Create New Feed → Add Feed. Select Upload File as the connection method. Upload your CSV file. In Step 2: Mapping, map: Product Identifier → SKU column inFew readers

How can I resolve issues with product images not importing correctly?

If your product images are not importing correctly, check these common fixes: • In your feed settings, go to Step 2 → Product Images → Smart Settings and select: "Skip existing images, import new images". This ensures new images are added while keeping existing ones unchanged. • Make sure the Product Images field is correctly mapped. For XML feeds with multiple image sources, you may need a combined mapping such as: data jmespath: ' ItemImageLargeUrl, AlternateItemImages.Img .Url AlterFew readers

Why does my feed sometimes fail even though the file exists?

A feed may fail intermittently if the supplier is updating or overwriting the file while Stock Sync attempts to read it. Even though the file appears to be present when checked manually, it may not be fully written or may be temporarily unavailable during the sync attempt. If this happens, check with your supplier to confirm when the file is being updated. Adjusting your feed schedule to run a few minutes after the supplier’s upload (for example, every 1:20 or 1:30 instead of hourly) can prevenFew readers

Why are my product images not updating in my feed?

Image updates may fail even when the feed mapping is correct. Common causes include: • The product is filtered out (for example, a SKU filter allows only specific items to update). • The product has zero quantity and the "Warning zero qty update" threshold is set higher than the product’s available quantity. Temporarily increasing the threshold can allow the image update to run. • Image URLs may be missing the required protocol (such as "https:"). If the feed includes URLs that start with "//",Few readers

How do I successfully import a feed from a URL?

To import a feed from a URL, first ensure that the file is publicly accessible. If the supplier restricts access or requires IP whitelisting, request them to whitelist the Stock Sync IP address (52.20.189.51). If the URL loads in a browser but returns no data in Stock Sync, check that the feed does not use protections such as CAPTCHA, which can block image or file downloads. If the connection test succeeds but no fields appear, verify the feed format and fix any incorrect field mapping. If needFew readers

What is the difference between Add feed and Update feed in Stock Sync?

An Add Feed is used to import new products into Shopify. It creates products that do not yet exist in your store. If a product with the same SKU already exists, the Add Feed will skip it. An Update Feed is used to update existing products in Shopify. It pulls data such as stock, price, or other product fields from your file or source and updates matching SKUs already in your store. It does not create new products. In short: • Add Feed = create new products • Update Feed = updatFew readers

How do I change settings for existing quantity in my product feed?

To control how Stock Sync updates existing quantities, you can adjust the quantity mapping and settings in your feed. • If you do NOT want Stock Sync to change your store quantity, remove the Quantity field from the mapping. The feed will then update product info but leave existing stock levels untouched. • If your quantities are not updating as expected, check the Quantity setting: – "Overwrite existing quantity" will replace the store quantity with the feed quantity (including zero). – "Few readers

Why are my stock levels not updating automatically?

If your stock levels are not updating automatically, check whether your Real Time Quantity Sync (RTS) feed was activated before the stock changes occurred. RTS only updates inventory for changes made after the feed is activated. If stock was changed earlier, you may need to run a manual update or use a full update feed to align all quantities. If automatic sync still does not work, verify that: The SKU exists and matches correctly between systems The feed connection is working and has nFew readers

What is the difference between the Starter Plan and other subscription plans for Shopify?

The Starter Plan is designed for merchants with smaller catalogs or simple syncing needs. It supports up to 1,500 SKUs per feed and is suitable when you require a single feed or use real‑time cross‑store quantity sync. Other plans, such as the Expert Plan, allow higher product limits, more feeds, and faster or more complex automation. Choose Starter when your variant count and feed requirements remain within its limits; upgrade if you need more products, more frequent updates, or additional feedFew readers

Why are only some products uploading and how can I fix it?

If only part of your feed is uploading, it usually means certain rows do not meet the feed’s mapping or filter requirements. Common reasons include: • Filters excluding products, such as excluding rows with SIZE = NA, missing images, or ITEMSTATUS = OBSOLETE. • Blank variant option values. If a variant option field is empty, Shopify will reject the product. • Missing or inconsistent grouping fields (e.g., missing style code). Without a consistent identifier for grouping, variants import as sepFew readers

What should I do if the error log shows a glitch?

If the error log shows a warning or indicates an issue but the list itself is empty, this is usually just a temporary UI glitch. In most cases, the feed has actually processed successfully and the products were updated correctly. You can check the change log or recent update activity to confirm whether the feed ran properly. If everything looks correct, there is nothing you need to fix on your end. If the glitch continues to appear or you are unsure whether updates were applied, contact supportFew readers

Why Are Only Some Products Uploading? Troubleshooting Partial Imports

When only part of your product feed is imported, it usually means certain rows in the file are being skipped due to filters, missing data, or variant‑grouping issues. Below are the most common causes and how to fix them, based on real cases. Common Reasons Products Are Not Imported 1. Incoming Feed Filters Exclude Certain Products Products may be skipped when their values do not satisfy the feed filters you applied. Examples include: • Image filters (e.g., "exclude products withoutFew readers

What should I do if my supplier only provides 'in stock' or 'out of stock' status?

If your supplier’s feed contains only text values, such as "in stock" or "out of stock", you can still update inventory using Stock Sync’s Quantity Rules. Create a rule that checks for text and assigns a quantity value. For example: = Equal instock 5 This rule sets the product quantity to 5 whenever the supplier shows "instock". You can replace 5 with any quantity you wFew readers

What should I do if my product prices are showing incorrectly?

If your product prices are displaying incorrectly in your store after running Stock Sync, several common issues may be responsible. Use the steps below to identify and fix the problem. 1. Check your feed conditions Incorrect prices often occur when a pricing condition references a column that no longer exists in your supplier file. If a column in a condition is missing, Stock Sync will skip the rule and leave the previous price unchanged. Examples: A condition using col32 no longer workFew readers

What should I do if I encounter a server error when accessing Stock Sync?

If you see a server error when trying to access Stock Sync, first try refreshing the page or logging in again using another browser or device. You can also test from a different internet connection to rule out local network issues. If the error persists across multiple devices or networks, the issue may be on our side. In that case, contact Stock Sync support with a screenshot of the error. Our team will investigate and, if needed, deploy a fix. Once resolved, you may be asked to log in again tFew readers

What should I check if my export feed is not linking to Google Sheets?

If your export feed is not linking to your Google Sheet, first confirm that the Google Sheet has granted Editor access to the Stock Sync service account: stock-sync@appspot.gserviceaccount.com. Without editor permission, Stock Sync cannot write data to the sheet. If editor access is already enabled and the feed still does not update the sheet, the issue may be related to the connection or integration. In that case, try re-running the export. If the problem persists, contact support so the tFew readers

Why are some products not updating because their product codes don’t match?

If some products are not updating even though they exist in your feed, the issue may be caused by mismatched product codes. In some cases, suppliers include leading zeros (for example, "02063" instead of "2063"). If the mapping does not account for this, Stock Sync will not match the product to your store. To fix the issue, update your field mapping to include product codes with leading zeros, then run a test sync. Once the mapping matches the format used in the feed file, the affected productsFew readers

What should I do if my email feeds are not processing as expected?

If your email feed isn't processing, check these common causes and solutions: Hit a Variant Limit? Your feed may have reached its product limit. Apply a filter (like Vendor) to reduce the size and resume processing. Case-Sensitive Field Mappings? Ensure your column names match exactly. For example, if your file uses QUANTITY in all caps, it will fail if mapped to lowercase Quantity. Wrong Sender Email? Some feeds only accept files from approved sender addresses. Double-cFew readers

Troubleshooting Product Sync Not Working Correctly

When product sync is not working correctly, the cause is often related to feed setup, filtering, file access, or required fields. Below are the issues confirmed in support cases and how to resolve them. Preview Sync vs. Actual Update If your preview sync shows incorrect inventory, remember that preview sync does not update your store. You must run the actual sync by clicking Start Process. Only then will product inventory be updated. No Match Found During Sync If no products are maFew readers

What features does syncX: Stock Sync offer for multi-location inventory management?

syncX supports several features for multi-location inventory setups: • You can assign each feed to update a specific Shopify location, allowing fully isolated inventory updates without affecting other locations. • Multiple locations are supported by creating separate feeds—each feed maps to one location. • syncX can set quantity rules per location, including setting selected products to zero or updating only chosen locations. • You can maintain dedicated virtual locations (e.g., supplier or croFew readers

Configuration Questions

How can I view scanned products with live filtering to reduce variant count and payment?

Can I map a metafield for updating stock?

Does Shopify Store-to-Store Sync automatically create metafield definitions?

How to Import image files stored in FTP Server?

How can I resolve the issue of getting a default title when importing?

Does the column based format support quantity delimiters/separators?

How to append new metafield without overwriting them ?

Does the column based format support quantity?

I keep getting the error "Temporary error () (400)"

Can syncX: Stock Sync import or update product categories (Metafields) from another Shopify store?

How to ignore a price or compare at price update based on the feed value ?

How to enable one-time run for the feed process?

How do I exclude products with zero quantity?

How to handle missing images?

How does AI generated works in Matching Column (Step 2)?

How to sync inventory with duplicate SKUs?

How to resolve WooCommerce API Errors Caused by Firewall Blocking?

How can I check variant quantity changes synced by syncX from the Shopify Admin?

How to set up multiple feeds to sum up quantity ?

How do I upload Dropbox images using syncX: Stock Sync?

Unable to change the update schedule for an email-based feed in syncX: Stock Sync

Unable to export products with "heart" in the title using Stock Sync.

Why can’t I use wildcard (*) to pick the latest file in Download URL connection?

Troubleshooting Product Import Issues in Shopify

Can I Schedule My Feed to Run Every 15 Minutes?

Troubleshooting when your feed is not updating!

Why am I getting an error saying I need to use a different store Public Token when connecting Shopify stores in Stock Sync?

Why I keep getting the error: "Product is suspended"

Troubleshooting XML Feed Not Updating Properly

Why does my store show zero inventory for certain products even though my supplier has stock?

How can I apply multiple price calculations (markup, VAT, fees) using conditions?

What should I do when products are archived unintentionally during a feed update?

What information is needed to troubleshoot issues with adding new products?

Troubleshooting Scheduled Feeds Not Running Properly

What should I do if my price feed reverts back to previous values?

How to Format Your CSV File Correctly for Importing/Updating

Troubleshooting syncing issues between Wholecell and Shopify

What steps should I take if my update feed does not reflect accurate stock levels?

What should I do if my pricing rules are not working in Stock Sync?

Why only the first variant image was updated?

What should I do if my stock sync is only updating some SKUs?

How to Troubleshoot Common Product Feed Syncing Issues

Why are my product variants not being added or merged in Shopify via Stock Sync?

Troubleshooting CSV Product Import Issues

Preference Questions

How to apply a percentage discount to all products of a brand

How to update product prices and compare-at prices in feeds?

How can I create a dedicated Shopify inventory location for syncX?

Billing Questions

Is there a discount if I have multiple stores using syncX: Stock Sync?

Stock Sync invoice for Shopify store

Are Add Feeds and Remove Feeds free to use?

What does “Usage” mean in the plan?

What should I do if I cannot access my Shopify store to cancel subscription?

How can I request a refund for an unauthorized charge on my Shopify store?

Why do Stock Sync pricing plans differ between the Shopify App Store and the in-app billing page?

How can I change my subscription plan from yearly to monthly?

What is the difference between the Free plan and the Expert plan?

General Questions

How to update existing products without adding new ones ?

How to install syncX: Stock Sync on my shopify?

Do you have a list of wholesalers or suppliers?

Where can I find "Account" in syncX: Stock Sync?

How to access the syncX: Stock Sync YouTube channel?

Is barcode field support in the WooCommerce store?

How do I add a quantity rule?

Will syncX: Stock Sync add new products if using Update product feed?

How to Connect to another ERP Platform?

How can certain fields be excluded from updates?

How can I filter certain rows from being update or add?

How to transfer credit to a different store?

Is it possible to set the Remove Feed to adjust the inventory to 0?

How do I update only out-of-stock products?

Do suppliers have to pay for the app when using Store-to-Store connections?

How do I connect my Shopify to Bigcommerce store?

Which products use the token?

How can I reduce the price on certain products?

How to calculate average cost automatically ?

Can I pause or disable email connection feed?